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𝗜 𝗵𝗲𝗹𝗽 𝗦𝗮𝗮𝗦 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗶𝘀𝘀𝘂𝗲𝘀, 𝗿𝗲𝗱𝘂𝗰𝗲 𝗱𝗼𝘄𝗻𝘁𝗶𝗺𝗲, 𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁. If your customers are experiencing production issues, API failures, integration problems, or application errors, I'm here to help. With 𝟱+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 and 𝟯+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗔𝗦𝗣.𝗡𝗘𝗧 𝗪𝗲𝗯 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁, I specialize in L2/L3 SaaS Support, Production Support, REST API troubleshooting, SQL, CRM/ERP support, and GoHighLevel CRM. I have supported enterprise applications for 𝗖𝗿𝗼𝘀𝘀𝗼𝘃𝗲𝗿/𝗧𝗿𝗶𝗹𝗼𝗴𝘆, 𝗛𝘆𝗹𝘆.𝗔𝗜, and 𝗞𝗶𝘂𝘄𝗮𝗻 (𝗜𝗗𝗘𝗥𝗔), working closely with Engineering, QA, Product, and Customer Success teams to resolve business-critical issues while consistently meeting SLA targets. 🚀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 ☁️ 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗦𝗮𝗮𝗦 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 ✔ L2/L3 Application Support ✔ Production Support ✔ SaaS Technical Support ✔ Customer Support ✔ Incident Management ✔ Problem Management ✔ Root Cause Analysis (RCA) ✔ Application Monitoring 🔧 𝗔𝗣𝗜 & 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 ✔ REST APIs ✔ API Troubleshooting ✔ OAuth Authentication ✔ Third-Party Integrations ✔ Webhooks ✔ Integration Validation ✔ Data Synchronization 💾 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 ✔ SQL Server ✔ MySQL ✔ SQL Queries ✔ Stored Procedures ✔ Query Optimization ✔ Log Analysis 📊 𝗖𝗥𝗠 / 𝗘𝗥𝗣 ✔ Salesforce ✔ NetSuite ✔ User Management ✔ Workflow Configuration ✔ Reporting & Validation ⚡ 𝗚𝗼𝗛𝗶𝗴𝗵𝗟𝗲𝘃𝗲𝗹 𝗖𝗥𝗠 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 ✔ GoHighLevel CRM Setup ✔ Workflow Automation ✔ Pipelines ✔ Opportunities ✔ Calendars ✔ Forms & Surveys ✔ Email Automation ✔ SMS Automation ✔ Landing Pages ✔ Funnels ✔ API Integrations ✔ Technical Support 🛠️ 𝗧𝗼𝗼𝗹𝘀 Zendesk • HubSpot • Jira • Kayako • Salesforce 🌟 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 ✅ 5+ years supporting enterprise SaaS applications ✅ Strong analytical & troubleshooting skills ✅ Excellent written & verbal English ✅ Customer-first mindset ✅ Fast response time ✅ Experience with international remote teams ✅ Strong collaboration with Engineering, QA & Product teams ✅ Reliable, proactive & detail-oriented 🎯 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 Application Support • Technical Support • L2 Support • L3 Support • SaaS Support • Production Support • GoHighLevel CRM • CRM Automation • REST APIs • SQL Server • MySQL • Salesforce • NetSuite • Incident Management • Root Cause Analysis • API Integrations • Customer Success 📩 𝗟𝗲𝘁'𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 Whether you need ongoing Application Support, Technical Support, GoHighLevel CRM & Automation, or an experienced engineer to resolve complex SaaS issues, I'm ready to help your business deliver a reliable experience for your customers.

🚀 Availability 🕒 Available 24/7/365 🌍 Global Time Zone Coverage ⚡ Urgent & Priority Projects Accepted 📞 Instant Communication via Upwork, Email, Teams, Zoom I provide round-the-clock support for critical IT systems, ensuring fast response, zero downtime, and business continuity. 🌟 Overview With 18+ years of global experience supporting MSPs and enterprise clients, I deliver secure, scalable, and future-ready IT solutions. As a Microsoft, Google, and AWS Certified Professional, I specialize in cloud, hybrid, and automation workflows that keep businesses running seamlessly. I am a Microsoft Certified System Administrator with deep expertise in Windows Infrastructure, Cloud Administration, AI-driven automation, and collaborative platforms like Nextcloud. My solutions ensure compliance, resilience, and efficiency across diverse environments. 💻 Core Expertise Microsoft Windows Server (2003–2025): Active Directory, DNS, DHCP, Group Policy, File/Print Services. Active Directory Migration: Schema updates, trust relationships, seamless upgrades. Microsoft Intune & Endpoint Manager: Device enrollment, compliance, app deployment. Microsoft Exchange Server (2003–2019): On-prem, Hybrid, Microsoft 365 migrations. IIS Hosting: SSL, secure web applications, load balancing. DFS: Enterprise namespace and replication. SQL Server (2008–2022): Always On, Failover Clustering, Performance Tuning. Azure Services: VMs, networking, identity, and conditional access. VPN Solutions: OpenVPN, IPsec, L2TP, PPTP. Remote Desktop Services: Secure hybrid deployments. Disaster Recovery: Veeam, Acronis, automated failover. NAS & Storage: Synology, QNAP, enterprise storage. VMware Infrastructure: ESXi, vCenter, HA clusters. Hyper-V Virtualization: Cluster setup, failover, DR planning. Nextcloud: Secure file sharing, collaboration, enterprise cloud storage. n8n Automation: Workflow automation, API integrations, business process optimization. AI Workflows: Intelligent automation, predictive monitoring, AI-driven ITSM. 🛠 MSP & IT Management Tools ConnectWise Manage – PSA & ticketing LabTech / ConnectWise Automate – Remote monitoring & automation. Datto RMM – Endpoint management & patching. Splashtop Business – Secure remote access. Jira ITSM – Ticketing & workflow automation. 📦 Portfolio & Achievements Global MSP Projects: Delivered end-to-end infrastructure solutions across North America, Europe, and Asia. Microsoft 365 Migration: 5,000+ mailboxes migrated with zero downtime. Exchange Server Expertise: Managed all versions from 2003 to 2019. DFS Implementation: Designed enterprise-level replication & namespace. SQL Server HA: Mission-critical clustering & performance tuning. Intune Deployment: 2,000+ endpoints secured & compliant. Hybrid Cloud Architecture: Azure AD Connect for seamless identity sync. VMware HA & DR: Automated failover with Veeam. Nextcloud Deployment: Secure collaboration platform for enterprise teams. n8n Workflow Automation: Automated ITSM processes, reducing manual overhead. AI Workflow Integration: Predictive monitoring & intelligent IT operations. 🏅 Certifications Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert AWS Certified Solutions Architect – Associate ITIL Foundation Certified 🔥 Why Hire Me? With 18 years of proven success across Microsoft Windows Server, Active Directory, Exchange, SQL, Azure, VMware, NAS, VPN, RDS, Google Workspace, AWS, Nextcloud, n8n, and AI workflows, I deliver fast, reliable, and cost-effective solutions. Whether you need cloud migration, endpoint security, workflow automation, high availability, or disaster recovery, I am available 24/7/365 for urgent projects across any time zone. 👉 Let’s work together to make your IT infrastructure secure, automated, and future-ready.

I am an IT Support Engineer and System Administrator with 7+ years of experience providing technical support, Microsoft 365 administration, network administration, and infrastructure management for businesses across the US, UK, and Canada. I specialize in Microsoft 365, Azure, Windows Server, Active Directory, Microsoft Intune, Exchange Online, Entra ID (Azure AD), SharePoint, Teams Administration, and 3CX VoIP systems. I help businesses maintain secure, reliable, and high-performing IT environments while minimizing downtime and improving operational efficiency. My expertise includes: ✅ IT Support & Help Desk Support (Tier 1, Tier 2 & Tier 3) ✅ Microsoft 365 / Office 365 Administration ✅ Azure Administration & Cloud Infrastructure ✅ Windows Server Administration ✅ Active Directory & Group Policy Management ✅ Microsoft Intune & Device Management ✅ Exchange Online Migration & Administration ✅ Network Administration (DNS, DHCP, TCP/IP, VPN) ✅ Firewall Configuration & Network Troubleshooting ✅ Remote Desktop & End-User Support ✅ Virtualization (Hyper-V & VMware) ✅ 3CX VoIP, SIP Trunking & PBX Administration ✅ MSP Support & Ticket Management ✅ Email Migration & Domain Management ✅ System Monitoring & Infrastructure Support In addition to hands-on technical expertise, I have successfully supervised and managed IT support teams of 30+ engineers, implemented efficient support workflows, improved SLA performance, and maintained high levels of customer satisfaction. Whether you need ongoing IT support, Microsoft 365 administration, Azure management, network troubleshooting, server administration, 3CX support, or a dedicated MSP engineer, I can help keep your systems running smoothly and securely. 𝐒𝐤𝐢𝐥𝐥𝐬: IT Support, Technical Support, Help Desk, Service Desk, Microsoft 365, Office 365, Azure, Windows Server, Active Directory, Entra ID, Microsoft Intune, Exchange Online, SharePoint, Teams Administration, Network Administration, VPN, DNS, DHCP, VoIP, 3CX, VMware, Hyper-V, MSP Support, System Administration, Desktop Support, Remote Support. 𝐌𝐒𝐏 / 𝐈𝐓 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 - ConnectWise Manage - ConnectWise Control (ScreenConnect) - Hudu - Atera - Syncro - NinjaOne - Datto RMM - Remote Monitoring & Management (RMM) - PSA (Professional Services Automation) - Documentation - Onboarding - Offboarding 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 / 𝐈𝐝𝐞𝐧𝐭𝐢𝐭𝐲 - Microsoft 365 - Exchange Online - Microsoft Intune - Entra ID (Azure AD) - Active Directory - SharePoint Online - Microsoft Teams 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐄𝐧𝐝𝐩𝐨𝐢𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - Remote Dsktop Support - Endpoint Management - Device Management - User Provisioning - User Onboarding & Offboarding - Patch Management - Asset Management 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 - ConnectWise Manage - Autotask - Freshservice - Zendesk - Jira Service Management 𝐁𝐚𝐜𝐤𝐮𝐩 & 𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐲 - Datto Backup - Acronis - Veeam

🚀 35,000+ HOURS | 100% SUCCESS | Top Rated Plus | SENIOR LEAD ENGINEER "HANDS-ON TECHNICAL EXCELLENCE FOR HIGH-STAKES SOLUTIONS" WHY PARTNER WITH ME? ★ UNMATCHED EXPERIENCE: 35,000+ paid hours on Upwork. ★ ELITE STATUS: Recognized as Top Rated Plus (Top 1 Tier). ★ 100 SUCCESS: A perfect track record over 55+ global projects. ★ ACADEMIC DEPTH: Master of Science in Software Project Management. I am a results-driven Senior Software Engineer with over 20 years of experience building robust, high-impact applications that power Fortune 500 companies. I bridge the gap between complex engineering and real-world business growth. CORE TECHNICAL EXPERTISE ■ ENTERPRISE .NET STACK Expert-level mastery of C#, ASP .NET Core, MVC, Web API, and Entity Framework. ■ MODERN API & FINTECH Senior-level integration of Clover REST API and high-security payment systems. ■ FRONTEND & MOBILE EXCELLENCE High-performance UIs with Vue.js, Kendo UI, and cross-platform apps via Flutter. ■ BACKEND & DATA ENGINEERING Engineering robust backends using SQL Server, MySQL, and Microsoft Azure. ■ TECHNICAL LEADERSHIP Extensive experience leading multi-disciplinary engineering teams through the full SDLC. THE STRATEGIC EDGE I don’t just write code; I provide the Technical Strategy and Execution Roadmaps required for long-term growth. As a Senior Lead, I ensure every line of code is built on a structured, methodical, and scalable foundation. Are you looking for an elite engineer to take your project to the next level? Let’s connect and discuss your requirements.

Tickets piling up and nobody finding the cause? I work at tier 2 and 3. A broken API call, a DNS record set wrong, a Microsoft 365 policy fighting itself, a payment that never synced. I find the root cause, fix it, then write it down so it stays fixed. Ten years in IT across MSP, SaaS, and enterprise, most of it for US clients. Not script reading. Engineering depth behind every ticket. WHAT I COVER Support and debugging: app faults, API and webhook failures, access and subscription logic, payment and data gaps, browser and HTTP debugging Microsoft 365 and Azure: Intune, Defender for Endpoint, Entra ID, Exchange, mail delivery (DMARC, SPF, DKIM), tenant moves Infrastructure: Azure, VMware, physical server builds, networking, Cloudflare, DNS Web and monitoring: WordPress builds and cleanup, Zabbix, PostHog Security and compliance: ISO 27001, CMMC, PCI DSS, Microsoft security stack Scripting: Python, JavaScript, shell, plus AI driven automation Tools: HubSpot, Jira, Linear, GitHub, MySQL, Linux and SSH CERTS Azure Solutions Architect Expert. VMware VCP DCV and VCP NV. ISO 27001 Lead Auditor. CCNA and CCNP training. WHAT THAT LOOKS LIKE Long support contract for a US SaaS firm, near full time, covering the app, the infra, and the customer side. The client called me reliable and said the quality never dropped. Support specialist on a US contract, tier 2 and 3, day to day tickets plus project work. Azure migration planned and run with downtime close to zero. Two hacked Linux servers cleaned of a DDoS trojan, same day. That client came to me because I had fixed his last problem. HOW I WORK I cover US hours when the job needs it and I keep clients posted without being chased. You get a plain answer on what broke, what I did, and what I would change so it does not come back. Notes and handover docs come as standard. START HERE Tell me what is breaking. I will tell you how I would fix it and what it would take. No pitch.

As a 10 years experienced programmer in ASP.Net, MVC and Web API (Along with other Dot Net technologies), I have worked a lot of applications. My skills span ► Full stack web application development, starting from database up to html design. ► Expert in creating desktop applications using third party tools like devExpress, telrik, Aspose. ► Task automation and scheduling using window services. ► Data Import, Export and Synchronization. I have the following technical skills ► ASP.Net, ASP.Net MVC, ASP.Net Web API (Expert) ► C#, VB.Net (Expert) ► SQL Server 2008/12 (Development Expert) ► Win-form, window services, task scheduling (Expert) ► Razor, AngularJs, Html, Jquery, JSON ► SVN, Git (Expert), VSS ► Entity Framework, Linq-To-SQL (Expert to map complexities) ► API integration ► Crystal Reports and Aspose reports ► Paypal, Google Checkout, Authorize.Net Integration ► Optimistic and positive for long term relations