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I am a Software Engineer with 7+ years of experience building desktop applications, web applications, WordPress solutions, and software installers for clients worldwide. My core expertise is in C#/.NET development, including WPF desktop applications, ASP.NET web applications, custom WordPress development, React front-end development, and professional EXE/MSI packaging using WiX Toolset and Advanced Installer. I have worked on a wide range of projects, including: • Desktop applications using C#, WPF, MVVM, and SQL Server • ASP.NET and ASP.NET Core web applications • Custom WordPress websites and plugins • WooCommerce customization and integrations • React-based user interfaces • REST API and third-party integrations • Windows installers using WiX Toolset and Advanced Installer • Software deployment, updates, and installation automation • Legacy application maintenance and feature enhancements Technical Skills: • C#, .NET Framework, .NET Core/.NET • WPF, MVVM, XAML • ASP.NET MVC, ASP.NET Core • SQL Server, Entity Framework, Dapper • WordPress, WooCommerce • PHP, JavaScript, React • REST APIs • WiX Toolset, Advanced Installer • Git, Azure DevOps What you can expect from me: ✔ Clean, maintainable code ✔ Strong problem-solving skills ✔ Clear and professional communication ✔ Reliable delivery and ongoing support ✔ Focus on quality and long-term maintainability Whether you need a desktop application, a WordPress plugin, a React front-end, an ASP.NET solution, or a professional installer package, I can help deliver a reliable solution tailored to your requirements. Let's discuss your project.

Top Rated Plus IT Professional with 15+ years of enterprise experience helping businesses design, troubleshoot, secure, and optimize networks, Microsoft 365 environments, Windows servers, VPNs, and cloud infrastructure. I have worked with leading organizations including Accenture, Hewlett Packard (HP), Cisco, and Australian Managed Service Providers such as BaseHost, MACIT, and Easy Internet Services, supporting businesses ranging from small offices to large enterprise environments. I specialize in helping businesses keep their IT infrastructure secure, reliable, and running efficiently through proactive support and practical solutions. Core Expertise Managed IT Services (MSP) Level 1–3 Help Desk Support Microsoft 365 Administration Active Directory & Entra ID Windows Server Administration Windows 10/11 & macOS Support User Onboarding & Offboarding VPN Configuration & Troubleshooting Printer & Peripheral Support Remote Desktop Support Email Migration & Administration Networking Cisco Routing & Switching Enterprise Wireless (Cisco & Aruba) VLANs, STP, OSPF, BGP VPN & Site-to-Site Connectivity Firewall Configuration DNS, DHCP & TCP/IP Cisco Meraki Network Troubleshooting Network Documentation Cloud & Infrastructure Microsoft 365 Exchange Online SharePoint Teams Intune Azure Fundamentals Google Workspace Virtual Machines Backup & Disaster Recovery Automation Python for Network Automation Ansible Network Monitoring Scripts Configuration Automation Operational Reporting Process Automation Services I Offer ✔ Microsoft 365 Administration ✔ Windows & macOS Support ✔ Active Directory & Entra ID ✔ Network Troubleshooting ✔ VPN Setup & Support ✔ Cisco Networking ✔ Firewall Configuration ✔ Python Network Automation ✔ WordPress Support ✔ Technical Documentation ✔ Remote IT Support

I am an IT Support Engineer and System Administrator with 7+ years of experience providing technical support, Microsoft 365 administration, network administration, and infrastructure management for businesses across the US, UK, and Canada. I specialize in Microsoft 365, Azure, Windows Server, Active Directory, Microsoft Intune, Exchange Online, Entra ID (Azure AD), SharePoint, Teams Administration, and 3CX VoIP systems. I help businesses maintain secure, reliable, and high-performing IT environments while minimizing downtime and improving operational efficiency. My expertise includes: ✅ IT Support & Help Desk Support (Tier 1, Tier 2 & Tier 3) ✅ Microsoft 365 / Office 365 Administration ✅ Azure Administration & Cloud Infrastructure ✅ Windows Server Administration ✅ Active Directory & Group Policy Management ✅ Microsoft Intune & Device Management ✅ Exchange Online Migration & Administration ✅ Network Administration (DNS, DHCP, TCP/IP, VPN) ✅ Firewall Configuration & Network Troubleshooting ✅ Remote Desktop & End-User Support ✅ Virtualization (Hyper-V & VMware) ✅ 3CX VoIP, SIP Trunking & PBX Administration ✅ MSP Support & Ticket Management ✅ Email Migration & Domain Management ✅ System Monitoring & Infrastructure Support In addition to hands-on technical expertise, I have successfully supervised and managed IT support teams of 30+ engineers, implemented efficient support workflows, improved SLA performance, and maintained high levels of customer satisfaction. Whether you need ongoing IT support, Microsoft 365 administration, Azure management, network troubleshooting, server administration, 3CX support, or a dedicated MSP engineer, I can help keep your systems running smoothly and securely. 𝐒𝐤𝐢𝐥𝐥𝐬: IT Support, Technical Support, Help Desk, Service Desk, Microsoft 365, Office 365, Azure, Windows Server, Active Directory, Entra ID, Microsoft Intune, Exchange Online, SharePoint, Teams Administration, Network Administration, VPN, DNS, DHCP, VoIP, 3CX, VMware, Hyper-V, MSP Support, System Administration, Desktop Support, Remote Support. 𝐌𝐒𝐏 / 𝐈𝐓 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 - ConnectWise Manage - ConnectWise Control (ScreenConnect) - Hudu - Atera - Syncro - NinjaOne - Datto RMM - Remote Monitoring & Management (RMM) - PSA (Professional Services Automation) - Documentation - Onboarding - Offboarding 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 / 𝐈𝐝𝐞𝐧𝐭𝐢𝐭𝐲 - Microsoft 365 - Exchange Online - Microsoft Intune - Entra ID (Azure AD) - Active Directory - SharePoint Online - Microsoft Teams 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐄𝐧𝐝𝐩𝐨𝐢𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - Remote Dsktop Support - Endpoint Management - Device Management - User Provisioning - User Onboarding & Offboarding - Patch Management - Asset Management 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 - ConnectWise Manage - Autotask - Freshservice - Zendesk - Jira Service Management 𝐁𝐚𝐜𝐤𝐮𝐩 & 𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐲 - Datto Backup - Acronis - Veeam

Top Rated IT Infrastructure & Security Engineer with 700+ hours on Upwork and a 100% Job Success Score. I keep phone systems, firewalls, and servers running for small businesses and MSPs — so your team stays connected, protected, and productive. What I do: ✔ IT Support & Helpdesk — remote troubleshooting, ticket handling (Tier 1–3), user onboarding/offboarding, printer and endpoint issues, and ongoing support contracts for businesses and MSPs ✔ 3CX VoIP — new deployments, V18→V20 migrations, SIP trunk configuration (Twilio, Broadvoice), IVR, queues, DID routing, integrations, and troubleshooting ✔ FortiGate firewalls — SSL-VPN setup for remote teams, firewall policies, split tunneling, secure remote access, and web filtering ✔ VMware virtualization — ESXi and vCenter administration, VM provisioning, migrations (P2V/V2V), performance troubleshooting, and host maintenance ✔ Backup & disaster recovery — Veeam configuration, backup health checks, and restore testing for VMware environments ✔ Infrastructure & Information Security — network segmentation (VLANs), firewall hardening, VPN security, access control, MFA rollout, patch management, and security best practices to protect your business data ✔ Microsoft 365 & Intune — tenant administration, Exchange Online, device enrollment, and MDM policies ✔ Networking — network design & deployments, troubleshooting, and network optimization ✔ Server administration — Windows Server, RHEL/Linux, Active Directory, and day-to-day IT support How I work: I follow ITIL-aligned practices — structured incident and change management, proper documentation, and root-cause fixes instead of quick patches. Fast response times, clear documentation after every job, and plain-English updates — no jargon, no disappearing mid-project. I've handled everything from single urgent fixes to long-term support contracts, and my clients keep coming back because things get done right the first time. Let's talk: Message me with your issue — I'll tell you honestly whether I can fix it, how long it will take, and what it will cost. No overselling, no surprises.

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.

I am a Top-Rated Plus Network and System Engineer with over 20 years of experience delivering secure, modern, and reliable IT solutions for global clients. I’ve completed 100+ successful projects on Upwork with a strong focus on Microsoft 365, Intune, Azure Virtual Desktop, Windows Servers, VMware, Cyber Security and enterprise infrastructure modernization. I work with MSPs to migrate, secure, and manage their Microsoft and hybrid environments, whether in the cloud, on-premises, or MSP-managed. My key areas of expertise include: Microsoft Intune & Endpoint Management: Device enrollment (Windows, iOS, Android), compliance and configuration policies, Conditional Access, Autopilot, and MAM for BYOD. Microsoft 365 & Exchange Online: Tenant setup, migration, hybrid Exchange, mail flow, and Teams/SharePoint/OneDrive configuration. Azure Virtual Desktop (AVD): Pooled/personal host pool setup, FSLogix profile containers, Azure AD Join, image management, and scaling optimization. Active Directory & Windows Server: Domain Services, Group Policy, DFS, replication, DHCP/DNS, and authentication. Networking & Security: Deployment and management of Cisco, Meraki, Sophos, SonicWall, and FortiGate firewalls. VMware & Hyper-V: Virtualization, HA/Cluster configuration, resource optimization, and backup strategy. MSP Tools & Operations: Experienced with Datto RMM, Axcient, ConnectWise, Kaseya, Continuum, and other managed services platforms. 🏆 Certifications & Qualifications Microsoft Certified Solutions Expert (MCSE) Microsoft Azure Administrator Cisco Certified Network Professional (CCNP) | CCNA | CCIP | CCVP VMware Certified Professional (VCP) StorageCraft Certified Engineer B-Tech in Computer Science