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Messy Entra ID permissions. Conditional Access nobody documented. A domain controller or group policies no one touched in years. Devices in Intune with no policy behind them. Day-to-day IT support issues that pile up without ever getting a real fix. This is the kind of mess I get called in to fix across Microsoft 365, Windows Server, and everyday IT support without breaking what's already working. I'm Microsoft 365 Certified: Administrator Expert (MS-102) and Endpoint Administrator Associate (MD-102), Top Rated on Upwork with a 100% Job Success Score. For 8+ years, I have managed and secured Microsoft 365, Exchange Online, Entra ID, Intune, Teams, SharePoint, Active Directory, and Windows Server, plus day-to-day IT support for businesses and MSPs. Whether it's an urgent fix, a proper tenant setup, day-to-day support, server hardening, or ongoing administration, my approach stays the same: find the real issue, fix the root cause, verify it, and document what changed. Microsoft 365 Administration: - Microsoft 365 / Office 365 tenant administration - User, group, and license management - Administrative roles and permissions - Tenant-level troubleshooting and security configuration Microsoft Entra ID & Identity Management: - Conditional Access & MFA policy design and troubleshooting - User and sign-in risk policies - SSO configuration for Enterprise Applications - Authentication and access troubleshooting Microsoft Intune & Endpoint Management: - Device enrollment and compliance policy configuration - App protection and configuration policies - Endpoint security baselines - Device-based Conditional Access Exchange Online: - Mailbox and shared mailbox management - Mail flow and transport rule configuration - Message tracing and delivery investigation - SPF, DKIM, and DMARC configuration Microsoft Teams Administration: - Teams Admin Center configuration - User and policy management - Meeting and calling troubleshooting - External access and collaboration settings - Teams permissions - User-level and tenant-level troubleshooting - Teams configuration and ongoing support SharePoint Online & OneDrive: - SharePoint site creation, permissions, and content migration - Document libraries and sharing configuration - SharePoint troubleshooting - OneDrive sharing and access troubleshooting - Sign-in and synchronization issues Windows Server & Active Directory: - Active Directory Domain Services (AS DS) - Domain Controller administration - Group Policy (GPO) configuration and troubleshooting - Server and endpoint hardening via GPO (CIS benchmarks) - Server virtualization - DNS/DHCP and WSUS administration - Windows domain and authentication troubleshooting IT Support & MSP Support: I also provide reliable ongoing IT support for businesses and MSP environments, including - Microsoft 365 user support - Windows troubleshooting - User onboarding and offboarding - Account and permission issues - Remote end-user support - Escalated L2/L3 technical troubleshooting Why Choose Me: - Microsoft Certified Administrator Expert - Strong Microsoft 365, SharePoint & Exchange Online expertise - Security-first approach to identity, access, and device management - Root-cause troubleshooting instead of temporary fixes - Available for both project-based fixes and ongoing tenant administration - Flexible across time zones I can work with UK, EU, and USA businesses and provide agreed working hours depending on project requirements. If you need help with Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint, OneDrive, or Windows Server/Active Directory, send me a brief description of your issue and the outcome you need. I will review the situation and be happy to discuss your environment and recommend the most practical solution.

⭐⭐⭐⭐⭐ Top Rated IT & Technical Support Specialist 🏆 Top Rated Freelancer ✅ 100% Job Success ✅ 55+ Successfully Completed Projects ✅ Fast Response & Reliable Communication Need fast, reliable, and professional Remote IT Support? I help businesses and individuals solve Windows, macOS, printer, networking, software installation, gaming PC, and computer performance issues through secure remote support. Whether you're facing technical problems, system crashes, printer errors, slow performance, or network issues, I provide efficient solutions that get your devices back to peak performance. With years of hands-on experience in IT Support, Computer Repair, Windows Administration, and Network Troubleshooting, I focus on providing permanent solutions rather than temporary fixes. Every issue is carefully diagnosed to ensure your computer runs smoothly, securely, and reliably. 🛠 Services I Offer ✔ Remote IT & Technical Support ✔ Windows 10 & Windows 11 Troubleshooting ✔ macOS Support ✔ Computer & Laptop Repair ✔ Custom Windows ISO Creation ✔ Windows Installation & Reinstallation ✔ Software Installation & Configuration ✔ Driver Installation & Updates ✔ Printer Installation & Network Printer Configuration ✔ Wi-Fi & Network Troubleshooting ✔ Virus & Malware Removal ✔ Blue Screen (BSOD) & Windows Error Fixes ✔ System Performance Optimization ✔ Gaming PC Optimization ✔ Hardware Diagnostics ✔ Windows Updates & Upgrade Issues ✔ Secure Remote Support using TeamViewer & AnyDesk 🖥 Custom Windows Builds I create customized Windows installations designed for businesses, gamers, developers, offices, educational institutions, and personal users. Each Windows build is professionally optimized for speed, stability, security, and reliability while removing unnecessary software and background processes that reduce performance. Whether you need a lightweight Windows installation, integrated drivers, unattended setup, gaming optimization, or a fully customized deployment, I can create a Windows build tailored specifically to your requirements. 🌟 Why Clients Choose Me ✔ Top Rated Freelancer ✔ 100% Job Success ✔ Fast Response Time ✔ Professional Communication ✔ Secure Remote Sessions ✔ Reliable Troubleshooting ✔ Long-Term Technical Solutions ✔ Attention to Detail ✔ Client Satisfaction is My Priority If you're looking for a dependable IT Support Specialist who can resolve Windows, Mac, printer, networking, gaming PC, software installation, or computer repair issues quickly and professionally, I'm ready to help. Send me a message today, and let's get your systems running smoothly.

I am an IT Support Engineer and System Administrator with 7+ years of experience providing technical support, Microsoft 365 administration, network administration, and infrastructure management for businesses across the US, UK, and Canada. I specialize in Microsoft 365, Azure, Windows Server, Active Directory, Microsoft Intune, Exchange Online, Entra ID (Azure AD), SharePoint, Teams Administration, and 3CX VoIP systems. I help businesses maintain secure, reliable, and high-performing IT environments while minimizing downtime and improving operational efficiency. My expertise includes: ✅ IT Support & Help Desk Support (Tier 1, Tier 2 & Tier 3) ✅ Microsoft 365 / Office 365 Administration ✅ Azure Administration & Cloud Infrastructure ✅ Windows Server Administration ✅ Active Directory & Group Policy Management ✅ Microsoft Intune & Device Management ✅ Exchange Online Migration & Administration ✅ Network Administration (DNS, DHCP, TCP/IP, VPN) ✅ Firewall Configuration & Network Troubleshooting ✅ Remote Desktop & End-User Support ✅ Virtualization (Hyper-V & VMware) ✅ 3CX VoIP, SIP Trunking & PBX Administration ✅ MSP Support & Ticket Management ✅ Email Migration & Domain Management ✅ System Monitoring & Infrastructure Support In addition to hands-on technical expertise, I have successfully supervised and managed IT support teams of 30+ engineers, implemented efficient support workflows, improved SLA performance, and maintained high levels of customer satisfaction. Whether you need ongoing IT support, Microsoft 365 administration, Azure management, network troubleshooting, server administration, 3CX support, or a dedicated MSP engineer, I can help keep your systems running smoothly and securely. 𝐒𝐤𝐢𝐥𝐥𝐬: IT Support, Technical Support, Help Desk, Service Desk, Microsoft 365, Office 365, Azure, Windows Server, Active Directory, Entra ID, Microsoft Intune, Exchange Online, SharePoint, Teams Administration, Network Administration, VPN, DNS, DHCP, VoIP, 3CX, VMware, Hyper-V, MSP Support, System Administration, Desktop Support, Remote Support. 𝐌𝐒𝐏 / 𝐈𝐓 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 - ConnectWise Manage - ConnectWise Control (ScreenConnect) - Hudu - Atera - Syncro - NinjaOne - Datto RMM - Remote Monitoring & Management (RMM) - PSA (Professional Services Automation) - Documentation - Onboarding - Offboarding 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 / 𝐈𝐝𝐞𝐧𝐭𝐢𝐭𝐲 - Microsoft 365 - Exchange Online - Microsoft Intune - Entra ID (Azure AD) - Active Directory - SharePoint Online - Microsoft Teams 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐄𝐧𝐝𝐩𝐨𝐢𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - Remote Dsktop Support - Endpoint Management - Device Management - User Provisioning - User Onboarding & Offboarding - Patch Management - Asset Management 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 - ConnectWise Manage - Autotask - Freshservice - Zendesk - Jira Service Management 𝐁𝐚𝐜𝐤𝐮𝐩 & 𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐲 - Datto Backup - Acronis - Veeam

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.

I am a Top-Rated Plus Network and System Engineer with over 20 years of experience delivering secure, modern, and reliable IT solutions for global clients. I’ve completed 100+ successful projects on Upwork with a strong focus on Microsoft 365, Intune, Azure Virtual Desktop, Windows Servers, VMware, Cyber Security and enterprise infrastructure modernization. I work with MSPs to migrate, secure, and manage their Microsoft and hybrid environments, whether in the cloud, on-premises, or MSP-managed. My key areas of expertise include: Microsoft Intune & Endpoint Management: Device enrollment (Windows, iOS, Android), compliance and configuration policies, Conditional Access, Autopilot, and MAM for BYOD. Microsoft 365 & Exchange Online: Tenant setup, migration, hybrid Exchange, mail flow, and Teams/SharePoint/OneDrive configuration. Azure Virtual Desktop (AVD): Pooled/personal host pool setup, FSLogix profile containers, Azure AD Join, image management, and scaling optimization. Active Directory & Windows Server: Domain Services, Group Policy, DFS, replication, DHCP/DNS, and authentication. Networking & Security: Deployment and management of Cisco, Meraki, Sophos, SonicWall, and FortiGate firewalls. VMware & Hyper-V: Virtualization, HA/Cluster configuration, resource optimization, and backup strategy. MSP Tools & Operations: Experienced with Datto RMM, Axcient, ConnectWise, Kaseya, Continuum, and other managed services platforms. 🏆 Certifications & Qualifications Microsoft Certified Solutions Expert (MCSE) Microsoft Azure Administrator Cisco Certified Network Professional (CCNP) | CCNA | CCIP | CCVP VMware Certified Professional (VCP) StorageCraft Certified Engineer B-Tech in Computer Science

I'm a Solution Architect specializing in the full Microsoft stack — Microsoft 365 (every workload), on-premises Windows Server and Active Directory environments, and enterprise email systems including Exchange Server and hybrid deployments. I design and deliver architectures that modernize legacy infrastructure, unify hybrid environments, and keep mission-critical email and collaboration running without compromise. For 10+ years, I've helped organizations move from aging on-prem servers to cloud and hybrid models — preserving compliance, minimizing downtime, and giving IT teams a clean, well-documented foundation to build on. 🔹 Microsoft 365 — Full Suite Architecture Exchange Online — mail flow design, hybrid coexistence, transport rules, anti-spam/anti-phishing SharePoint Online — information architecture, governance, SPFx customization, hub/site design OneDrive for Business — sync strategy, retention, known-folder move Microsoft Teams — voice (Teams Phone, Direct Routing), meetings, governance, app strategy Power Platform — Power Apps, Power Automate, Power BI, Power Pages, Dataverse Microsoft Purview — DLP, retention, eDiscovery, sensitivity labels, compliance Microsoft Defender (XDR) — Defender for Office 365, Endpoint, Identity, Cloud Apps Entra ID (Azure AD) — Conditional Access, MFA, SSO, identity governance Intune — device management, app protection, autopilot, compliance policies Microsoft 365 Admin Center, Copilot for M365 readiness & deployment 🔹 Microsoft On-Premises Architecture Windows Server (2012 R2 → 2025) — design, deployment, hardening, lifecycle Active Directory Domain Services — forest/domain design, sites & services, GPO strategy AD FS, AD CS (PKI), AD RMS — federation, certificate services, rights management Group Policy architecture & migration to Intune (co-management & cloud-native pivots) File Servers, DFS-N/DFS-R, Print Services Hyper-V & failover clustering Microsoft Endpoint Configuration Manager (SCCM/MECM) Hybrid identity — Entra Connect (Azure AD Connect), Cloud Sync, Pass-through Auth, PHS Domain controller modernization, AD cleanup, tier-model security 🔹 Email Server Architecture & Migration Exchange Server (2013 / 2016 / 2019 / Subscription Edition) — design, DAGs, namespace planning Exchange Hybrid — full hybrid, modern hybrid agent, free/busy, mail flow, autodiscover Mail flow & transport architecture — connectors, smart hosts, edge transport, MX routing Email security — SPF, DKIM, DMARC, ATP/Defender for O365, third-party gateway integration Migrations — Exchange on-prem → Exchange Online (cutover, staged, hybrid), cross-tenant, IMAP, Google Workspace → M365, Lotus Notes/Domino → Exchange/M365 Public folder migration & decommissioning legacy Exchange servers Disaster recovery, archiving, journaling, and compliance retention 🔹 Why Work With Me ✔️ Architecture-first approach — design documents, diagrams, and decision logs before any change ✔️ Hybrid expertise — equally fluent on-prem and in the cloud ✔️ Migration specialist — minimal downtime, preserved permissions, clean cutover ✔️ Security & compliance baked into every design (Zero Trust, least privilege, MFA-first) ✔️ Clear communication for both technical teams and business stakeholders ✔️ Free 2-month post-go-live support on every engagement 🔹 Ideal Engagements Migrating from on-prem Exchange or legacy mail platforms to Microsoft 365 Designing or modernizing Active Directory and Windows Server estates Architecting hybrid identity and hybrid Exchange deployments Decommissioning legacy on-prem servers safely and completely Planning SharePoint, Teams, or full M365 rollouts with proper governance Independent architectural review of vendor proposals or internal designs 🔹 Let's Talk If you need a Solution Architect who knows both sides of the wire — on-prem and cloud — and can design email and collaboration systems that just work, send me an invite. I'll review your environment and outline a clear, phased approach on a free discovery call.