Hire the Best Kurento Specialists

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Aleke C.

Lagos Island, Nigeria

$5/hr
5.0
3 jobs

✨ I help businesses deliver smooth customer experiences and keeping customers happy, reducing refunds, and protecting brand reputation with fast, clear, and empathetic support. Ready to start immediately. Hi! I’m Chidimma, a Top-Rated Customer Service Representative with 6+ years supporting customers via email, chat, and phone. I excel at managing high-volume inboxes, resolving issues efficiently, de-escalating complaints, and maintaining high CSAT while reducing refunds, chargebacks, and repeat tickets. Core Skills: ◆ Customer Support: Orders, inquiries, complaints, refunds/exchanges, cancellations ◆ E-commerce: Shopify & Amazon processes, shipment tracking, returns, supplier coordination ◆ Dispute & Chargeback Prevention: Policy clarity, evidence collection, escalation handling ◆ Helpdesk & Ticket Management: Zendesk, Freshdesk, Gorgias, Help Scout (tagging, macros, SLA tracking) ◆ Documentation & QA: SOPs, saved replies, issue tracking, internal reporting Why clients choose me: Calm communication, fast accurate responses, organized documentation, and proactive support that reduces repeat tickets. Tools I use: Zendesk, Freshdesk, Gorgias, Help Scout, Shopify, Amazon Seller Central, Google Workspace, Slack, Trello, Asana, ClickUp, HubSpot, Salesforce, Zoho CRM Results: Faster responses, fewer repeat tickets, higher customer satisfaction ✉ Looking for a dependable CSR who treats customers with care and keeps support organized? Message me. I’m ready to jump in!

  • Customer Service
  • Online Chat Support
  • Front Desk
  • Email Support
  • Customer Care
  • Outbound Call
  • Zendesk
  • CRM Software
  • Google Sheets
  • Social Media Management
  • Email Communication
  • Customer Support Plugin
  • Customer Onboarding
  • Lead Generation
Kim Chairmaine J.

Dasmarinas, Philippines

$8/hr
5.0
56 jobs

I’m an experienced e-commerce customer support specialist with 5 years of experience helping online businesses take care of their customers and keep their day-to-day operations running smoothly. I genuinely enjoy helping customers. Whether it’s answering a simple question, tracking a delayed order, handling a return or refund, solving a complaint, or communicating with a supplier, I always try to make the process as easy and stress-free as possible for the customer. Over the years, I’ve worked with Shopify stores, dropshipping businesses, and customers from the US, UK, Europe, and Asia. This has given me a good understanding of how important fast responses, clear communication, and attention to detail are when running an online business. Here are some of the things I can help you with: - Customer support through email, live chat, Shopify Inbox, and social media - Order tracking, fulfillment, returns, refunds, and exchanges - Handling customer complaints and finding practical solutions - Managing subscriptions and customer requests - Responding to reviews and feedback on Trustpilot and other platforms - Communicating with suppliers, including China-based suppliers - Managing and supporting Shopify stores - Facebook and Instagram customer engagement - Facebook Marketplace support - Appointment scheduling and customer coordination - Creating simple designs and product materials using Canva - Product personalization and management through Printify - Preparing reports using Excel and other tools - Assisting with sales and high-ticket closing I’ve also worked with tools such as Gorgias, Zendesk, Re:amaze, Zoho, Shopify, Shopify Inbox, Gmail, Outlook, Slack, WhatsApp, Discord, Trustpilot, Printify, Canva, Narvar, Flexport, Everstox, Kijiji, Bookvault, and Acutrack. If you’re looking for someone reliable who can take care of your customers and help make your e-commerce operations easier, I’d be happy to be part of your team.

  • Email Support
  • Order Processing
  • Online Chat Support
  • Order Tracking
  • Zoho CRM
  • Customer Service
  • Customer Support
  • Customer Satisfaction
  • Gorgias
  • Shopify
  • Microsoft Excel
  • Microsoft PowerPoint
  • Zendesk
Pawel K.

Wroclaw, Poland

$10/hr
5.0
7 jobs

I help businesses provide fast, professional, and customer-focused support through email and live chat. I have hands-on experience working as a Customer Support Representative for Ferryhopper through Onepilot, where I assisted customers with booking inquiries, ferry schedules, refunds, cancellations, and general travel-related questions. I worked daily with Intercom and Slack while maintaining high-quality customer service and resolving issues efficiently. In addition to customer support, I also have experience with data entry, online research, warehouse operations, and administrative tasks. I am organized, detail-oriented, and able to manage multiple tasks while meeting deadlines. What I can help you with: • Email Support • Live Chat Support • Customer Service • Data Entry • Virtual Assistance • CRM Management • Internet Research • Order Processing • Administrative Support • English–Polish Communication I am reliable, quick to learn new tools, and committed to delivering excellent service. My goal is to build long-term relationships with clients by providing accurate, professional, and friendly support. Let's work together!

  • Customer Service
  • Phone Communication
  • Technical Support
  • CRM Software
  • Customer Support
  • Email Support
  • Online Chat Support
  • Intercom
  • Slack
  • EMR Data Entry
  • Virtual Assistance
  • Microsoft Excel
  • Google Sheets
  • English
  • Polish
  • Customer Experience
  • Help Desk Software
  • Complaint Management
  • Office 365
  • Microsoft Office
Cyndi R.

Cavite, Philippines

$12/hr
4.2
18 jobs

🛒 Are refund requests piling up faster than you can handle? 📦 Are customers leaving bad reviews because no one follows up? 😤 Is slow support quietly costing you repeat sales? 💸 Are you spending time on tickets instead of growing your store? You don't need just another support rep — you need a Top Rated Plus specialist who actually cares. I'm Cyndi — a customer service professional with 10+ years of experience turning frustrated customers into loyal ones through empathy, clarity, and a genuine desire to help. I've worked across e-commerce, telco billing, content moderation, and live chat — and I bring that same consistency and customer-first mindset to every store I support. 🏆 Why clients trust me: ✅ Top Rated Plus on Upwork since 2020 ✅ 100% Job Success Score ✅ $40K+ earned across 11 completed jobs ✅ 7,900+ hours of verified support experience ✅ 4.9★ Trustpilot rating from real customers ✅ Multiple Best Overall Performance & Top Performer awards ❝ "She didn't just resolve the problem — she made sure I completely understood the solution." — James R., Trustpilot ⭐⭐⭐⭐⭐ ❝ "In all my years managing customer service teams, Cyndi stands out as one of the most dedicated professionals I've worked with." — Operations Director, IQOR Philippines 📋 Here's what I handle for your store 👇 Support Operations: • Order tracking, delays & shipping issues • Returns, refunds & exchange requests • Complaint handling & dispute resolution • Live chat, email & social media DM support • Turning bad experiences into 5-star reviews • Content moderation & data accuracy Platforms & Tools I use daily: • Shopify · Amazon · eBay · Etsy · Printful · Gelato • Zendesk · Tidio · Helpmonks · Gmail • Slack · Zoom · WhatsApp · Discord • Google Workspace · Asana · Canva AI 💬 "Cyndi's quality scores were among the highest in our channel. She has a natural ability to understand what a customer needs before they even finish explaining." — Channel Manager, American Data Exchange I don't just close tickets — I protect your brand, retain your customers, and make sure every interaction reflects the store you've worked hard to build. 📩 Message me and I'll respond within the hour. Let's make your support the strongest part of your store. 😊 ⚠️ PS: I'm also certified in Google Ads, Google Analytics, and proficient in AI tools — so I bring more value than just answering emails!

  • Zendesk
  • Gorgias
  • Ecommerce Support
  • Shopify
  • Order Management
  • Customer Retention
  • Refund Processing
  • Alternative Dispute Resolution
  • Online Chat Support
  • Email Support
Hamza R.

Karachi, Pakistan

$10/hr
5.0
2 jobs

I specialize in OTA listing management and travel marketplace operations for tour, activity, and boat charter businesses. Since 2022, I have managed and optimized listings across platforms including Viator, GetYourGuide, Tripadvisor, Expedia, Bókun, and more. My expertise includes creating engaging, conversion-focused tour listings, refining titles and descriptions, managing pricing and availability, and keeping product content accurate and up to date. I ensure listings are clear, well-structured, and aligned with each platform’s standards and requirements. I also handle channel coordination, customer communication, review responses, and supplier support to keep day-to-day operations running smoothly. Through consistent content and careful listing management, I help travel businesses strengthen their online presence and improve booking performance. I bring an organized, detail oriented approach to every project, with a focus on reliable support, clear communication, and timely delivery.

  • Travel Planning
  • Virtual Assistance
  • Data Entry
  • Travel & Hospitality
  • Market Research
  • Product Listings
  • Content Management
  • SEO Writing
  • Administrative Support
  • Email Communication
  • Online Research
  • Booking Management System
  • Scheduling
  • Google Sheets
  • CRM Software
  • Project Management
  • Social Media Management
  • Ecommerce Support
Gregorio S.

Cebu City, Philippines

$18/hr
4.5
12 jobs

E-commerce customer support and support operations specialist with 20+ years in the field. I run Zendesk, Gorgias and Gladly queues at a 95% QA score and stop chargebacks before customers call their bank. 2,900+ hours on Upwork, 100% Job Success. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🎯 𝙒𝙃𝘼𝙏 𝙄 𝙏𝘼𝙆𝙀 𝙊𝙁𝙁 𝙔𝙊𝙐𝙍 𝙋𝙇𝘼𝙏𝙀 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ✅ Email, chat and SMS support for e-commerce and tech brands. I am ready on Zendesk, Gorgias and Gladly, so no tool training is needed. ✅ Retention: I de-escalate "unaware subscription" complaints and run save flows that keep the customer active. ✅ Chargeback prevention: I resolve issues before a bank dispute and verify high-risk orders without insulting good buyers (GDPR trained; fraud-claims background from JPMorgan Chase). ✅ Tier 2 troubleshooting, so fewer tickets reach your engineers. 📦 Delivery problems: shipment tracking on Flexport, Nova and DHL, and "delivered but not received" claims. 💳 Refunds, partial credits and recurring-billing discrepancies handled with customer lifetime value in mind. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ⚙️ 𝘽𝙀𝙔𝙊𝙉𝘿 𝙏𝙃𝙀 𝙄𝙉𝘽𝙊𝙓 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ I started in call centers in 2005 and spent almost 10 years in the BPO industry before moving to remote work, first at BARK, where I grew from support to Operations Coordinator. Later I worked as a real-time workforce management analyst on inbound customer service clients and outbound dialler queues. I fix what causes tickets: I clean up tagging and macros, rewrite robotic templates so they sound human, and build the reports that show where the queue is leaking. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🤝 𝙃𝙊𝙒 𝙄 𝙒𝙊𝙍𝙆 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 👉 Average response time of 0-4 hours, and I flag problems early. 👉 I work in Slack, Microsoft Teams, Trello, Google Workspace and Excel. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 💻 𝙏𝙊𝙊𝙇𝙎 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Zendesk, Gorgias, Gladly, Shopify, Five9, Flexport, Slack, Microsoft Teams, Trello, Google Sheets, Excel. 🌐 Fluent in English (EF SET C2, October 2024) and Tagalog. 🚀 Send me a message with your current setup and your biggest queue problem, and I will tell you where I would start.

  • Customer Support
  • Customer Service
  • Technical Support
  • Virtual Assistance
  • Email Support
  • Online Chat Support
  • Data Entry
  • Workforce Management
  • CRM Software
  • Zendesk
  • Microsoft Excel
  • Cryptocurrency
  • Google Sheets
  • Trello
  • Shopify
  • Chat & Messaging Software
  • Email Communication
  • Communications

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Don't just take our word for it

What does a Kurento specialist do?

A Kurento specialist builds real-time media services by designing and implementing WebRTC pipelines on Kurento Media Server. This role focuses on creating the server-side logic that connects application signaling with media processing elements to enable features like video conferencing, streaming, or recording. The specialist writes code that commands the media server to instantiate specific topologies, ensuring that audio and video data flows correctly between clients and backend services.

  • Builds media pipelines by chaining required Media Elements such as WebRtcEndpoint, PlayerEndpoint, and RecorderEndpoint into a functional graph. The specialist uses Kurento Client APIs to define how media enters, processes, and exits the server, creating custom topologies that match specific application requirements for routing or transformation.
  • Implements WebRTC signaling flows that use SDP Offer/Answer negotiation to establish capabilities between the client browser and the media server. This work involves writing server-side application logic that handles the exchange of session descriptions, ensuring that both parties agree on codecs and network parameters before any media transfer begins.
  • Develops integration code that connects the application server to Kurento Media Server via WebSocket-based communication channels. The specialist configures the KurentoClient to create and control pipelines dynamically, handling events such as connection states, error conditions, and media flow interruptions to maintain stable real-time sessions.

How to hire a Kurento specialist on Upwork

Step 1: Post a job

Define your real-time media requirements clearly to attract qualified engineers. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft your listing. Describe your needs in a few sentences and Uma drafts a job post for the role. You can write a new post, update a saved draft, or reuse an existing post.

  • Specify the exact media pipeline topology you need, such as chaining WebRtcEndpoint with RecorderEndpoint for storage.
  • List required Kurento Client APIs, such as Java or Node.js, to ensure compatibility with your application server stack.
  • Detail the signaling flow expectations, including how the freelancer must handle SDP Offer/Answer negotiation via WebSocket.

Step 2: Evaluate candidates

Review portfolios for demonstrated experience building custom media processing graphs. Uma can run instant video interviews and build shortlists with side-by-side comparisons to help you assess technical fit quickly.

  • Look for code samples that show proper instantiation of MediaPipeline objects and error handling during endpoint creation.
  • Verify past work includes successful integration of Kurento Media Server with external application logic for security or auth.
  • Check for evidence of troubleshooting complex media negotiation issues, such as resolving SDP mismatches between clients and server.

Step 3: Interview your top choices

Discuss specific implementation strategies for your media use case. Interviews can be scheduled and conducted within Upwork Messages with an immediate transcript and summary after each one.

  • Ask how they structure server-side logic to dynamically create and connect Media Elements based on user requests.
  • Request examples of how they manage WebSocket connections between the Kurento client and Kurento Media Server.
  • Discuss their approach to testing media exchange behavior to confirm correct audio and video transmission after negotiation.

Step 4: Agree on scope and begin work

Set clear milestones for pipeline development and integration tasks. Use Upwork Messages and the contract workroom for communication and project management, plus identity verification, payment protection, hourly tracking, and project funds for security.

  • Define deliverables such as a working WebRTC application integration that successfully negotiates SDP parameters.
  • Require configuration code that connects your application server to Kurento endpoints via the specified WebSocket URI.
  • Establish testing criteria that demonstrate correct media flow through the constructed graph of connected Media Elements.

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this article. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

The rates and information provided in this article are based on current data and industry sources available at the time of publication. Freelance rates can vary depending on factors such as experience, location, project scope, and market conditions. Readers are encouraged to conduct their own research to confirm current rates and trends, as this information may change over time.

How much does hiring a Kurento specialist cost?

$500-$1,500 per project is a typical range for focused Kurento specialist work. Final pricing depends on scope, technical complexity, required integrations, source-material quality, revision needs, and the freelancer's experience level.

Pipeline configuration

$500-$1,200/project

Entry-level to mid-level
  • Connected Media Elements for basic routing
  • Configured WebRtcEndpoint for client connections
  • Tested media flow through the pipeline

Signaling integration

$1,200-$2,500/project

Mid-level
  • Logic for Offer/Answer negotiation flows
  • Communication layer between app and KMS
  • Verified signaling and media start sequences

Recording implementation

$2,500-$4,500/project

Mid-level to senior-level
  • Integrated RecorderEndpoint for session capture
  • Code to save and manage recorded files
  • Validated file integrity and access methods

Custom media processing

$4,500-$7,000/project

Senior-level
  • Custom Media Elements for specific effects
  • Server-side code controlling dynamic topology
  • Measured latency and resource usage metrics

Full platform architecture

$7,000-$12,000/project

Expert-level
  • Scalable KMS cluster configuration plan
  • Complete application server and client code
  • Stress test results for concurrent user sessions

Frequently asked questions

Is hiring a Kurento specialist worth it?

For most businesses, yes: hiring a Kurento specialist is worthwhile. This role handles the complex signaling and media pipeline logic required for real-time video applications. You avoid the steep learning curve of WebRTC negotiation and server-side media processing.

How do I evaluate Kurento specialist candidates?

Ask candidates to explain how they chain Media Elements like WebRtcEndpoint and RecorderEndpoint into a Media Pipeline. Look for specific examples of handling SDP Offer/Answer negotiation through Kurento client APIs.

What tools does a Kurento specialist use?

A Kurento specialist uses Kurento Media Server and client APIs such as the Java or Node.js libraries. They connect these tools via WebSocket to control media pipelines and endpoints.

Can a Kurento specialist integrate recording features?

Yes, they configure RecorderEndpoint elements within the media pipeline to capture streams. This setup allows the application to save video data during active sessions for later playback or archival purposes.