Hire the Best Kurento Specialists

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Yuko N.

Tokyo, Japan

$5/hr
5.0
1 jobs

I am a highly detail-oriented Bilingual Virtual Assistant (VA) with a proven track record of 10 years of high accuracy administrative support and 2 years of solid accounting experience to ensure precision in your financial and administrative tasks. Also, I'm good at improving business efficiency. My Services Include: Financial Accuracy: Precise Bookkeeping, expense tracking, and invoicing. ( Have experience on support for 7 companies ) Bilingual Communication: Professional translation (EN ↔ JP) for documents, emails, and client communication. ( Over 7years experience working globally ) Administrative Efficiency: High-Accuracy Data Entry, Professional Document Creation ( from conference document to summary sheet with Functions Excel ) and full Project & Task Management. Scheduling Mastery: Comprehensive Calendar & Schedule Management to keep your time organized. Let's connect to streamline your operations and guarantee accurate results!

  • Virtual Assistance
  • Data Entry
  • Market Research
  • General Transcription
  • Travel Planning
  • Restaurant Menu
  • Voice-Over
  • Project Management
  • Project Scheduling
  • Invoicing
  • Bookkeeping
  • Accuracy Verification
  • Tutoring
  • Documentation
  • User Manual
Kim Chairmaine J.

Dasmarinas, Philippines

$6/hr
5.0
53 jobs

A dedicated customer service professional with a strong passion for helping people and solving problems. I take pride in delivering exceptional support and consistently strive to make every customer feel valued, heard, and supported. With over four years of experience, I have developed hands-on expertise in: - Addressing customer inquiries and concerns promptly and effectively - Resolving complaints with empathy and efficiency - Managing order tracking and fulfillment processes - Handling returns and exchanges smoothly - Overseeing customer subscriptions - Responding to reviews and feedback across platforms such as Trustpilot and Gmail -Scheduling appointments and coordinating customer needs -Engaging with customers through Facebook and Instagram interactions - Utilizing Facebook Marketplace to drive engagement and sales -Creating designs using Canva and personalizing products via Printify - Generating reports to support performance tracking and continuous improvement Key strengths include: ✅ Proven ability as a high-ticket closer, confidently handling complex sales and negotiations ✅ Strong experience managing multiple Shopify stores with efficiency and attention to detail ✅ Skilled in coordinating with China-based suppliers to ensure smooth fulfillment and production timelines ✅ Versatile communicator across multiple platforms including email, live chat, social media, Kijiji, and Shopify Inbox ✅ In-depth knowledge of e-commerce and dropshipping operations, with a focus on optimization and scalability I have supported customers from the US, UK, Europe, and Asia, which has strengthened my ability to communicate effectively across diverse cultures and markets. Additionally, I am experienced with a wide range of tools, including Gorgias, Zendesk, Outlook, Helpdesk, Zoho, Gmail, Slack, WhatsApp, Discord, Shopify, Everstox, Flexport, Kijiji, Shopify Inbox, Microsoft Excel and PowerPoint, Trustpilot, Bookvault, Acutrack, Printify, Canva, Re:amaze, and Narvar. I am highly adaptable, quick to learn new systems, and committed to delivering excellent customer experiences in every interaction.

  • Email Support
  • Order Processing
  • Online Chat Support
  • Order Tracking
  • Zoho CRM
  • Customer Service
  • Customer Support
  • Customer Satisfaction
  • Gorgias
  • Shopify
  • Microsoft Excel
  • Microsoft PowerPoint
  • Zendesk
Saidat A.

Ifako, Nigeria

$6/hr
4.4
4 jobs

• Strong customer service orientation. • Ability to effectively prioritize tasks in a high-pressure environment. • Proficient with Microsoft 365 and Windows OS troubleshooting • Zendesk. • Gorgias • Shopify • Active listening & communication skills • Great team player. • Ecommerce • Complaint handling and issue resolution • Email and live chat support

  • Zendesk
  • Order Tracking
  • Email Support
  • Customer Support
  • Technical Support
  • Windows 10 Administration
  • Communication Etiquette
  • Ecommerce
  • Shopify
  • Zendesk API
  • Gorgias
Kanayo O.

Nagoya, Japan

$5/hr
5.0
4 jobs

With 30 years of professional experience in international trade administration, the aviation industry, trading companies, and English education, I offer comprehensive support across diverse sectors. I would be happy to assist you with any business needs related to Japan. How I can support you 1.Bilingual Virtual Assistant ・Trade & Logistics: Support based on my extensive background in trading and avation. ・Document Preparation: Document / Trade & Customs Document ・Administrative Support: Email handling, scheduling, and data entry ・ Market Resserch: Detaled research on Japanese markets and trends. ・ Customs Support: Warm,attentive and client-centered communication style 2.Japanese Communication / Translation / Proofreading / Voice Recording ・Translation: EN ⇄ JP (Business, Travel) ・Japanese proofreading and transcreation ・Japanese Communication & Etiquette: Assisting with professional email correspondence and business communication in Japanese. ・Voiceover & reading: Clear and professinal Japanese voice recordings for educational marerials, narrations, automated systems. 3.Japan Travel Specialist ・Customized Itinerary Panning: Crafting unique travel plans taliored to your interests and budget. ・Logistics &Reservations : Booking domestic flights, Shinkansen(bullet trains), and high-end accommodations.  ・Local Insight &Recommendations: Providing "off-the-beaten -path" suggestions and culturre etiquette advice. ・Travel Concierge Services: Real-time suppot and troubleshooting for travelers visiting to Japan. About me ・Avid Traveler: I have a deep love for traveling domestic and internationally.  Interest: Visiting Shinto shrines ・Japanese Cuisine Enthusiast: I am passionate about Japanese food. I am committed to providing reliable, high-quality support. I would be happy to assist you with any business, language, or travel needs ralated to Japan. Feel free to reach out anytime! Thank you for visiting my page!  

  • Virtual Assistance
  • Company Research
  • Language Style Guide
  • Natural Language Generation
  • Hospitality & Tourism
  • Trade Interchange ARCUS
  • Customer Care
  • Ident-A-Kid CCSS
  • Teaching Japanese
  • Japanese
  • Culture
  • Communications
  • Hospitality
  • Travel Planning
  • Family Planning
Monica G.

Naic, Philippines

$5/hr
5.0
2 jobs

Your Reliable E‑commerce Customer Support VA | Shopify | Email Support | Order Tracking Specialist Hi! I’m a dedicated Customer Support Virtual Assistant with over 2 years of hands‑on experience helping Shopify store owners deliver excellent customer experiences. With a solid background of 6+ years in customer service across voice, chat, HR, and SME roles, I bring professionalism, accuracy, and genuine care to every task. I specialize in helping busy e‑commerce business owners manage customer inquiries, troubleshoot order issues, track shipments, and provide timely communication that keeps customers happy and loyal. I’m highly dependable, work with integrity, and need minimal supervision — making me a strong long‑term partner for your store. 💼 What I Can Help You With E‑commerce Support ✔ Shopify order management ✔ Email & chat customer support ✔ Refunds, returns, cancellations ✔ Dispute and chargeback assistance ✔ Handling urgent or escalated customer situations Order Tracking Expertise ✔ Parcel Panel ✔ 17Track ✔ AfterShip ✔ CJPacket ✔ YunTrack ✔ Yanwen ✔ Global Express ✔ Global Parcel Tracking ✔ …and more (I’ve even introduced these tools to previous teams to boost efficiency.) Customer Support Tools I Use Shopify, Gorgias, Freshdesk, Zoho, Gmail, Slack, Peoplesafe, Blackscreen, Contact Workspace, Nessie, SNow, Workday, Genesys, Avaya, MightyCall, DeepL. 🌱 Why Clients Enjoy Working With Me ✨ Reliable & Consistent – I deliver tasks on time and communicate proactively. ✨ Calm Under Pressure – I handle tough customers and busy days with ease. ✨ Detail‑Oriented – Accurate order tracking, clean documentation, and error‑free updates. ✨ Customer‑Focused – I genuinely love helping customers and protecting your brand reputation. ✨ Integrity‑Driven – I value honesty and long‑term client relationships. 📌 Professional Background 4+ Years Voice CSR 10 Months Chat Support 2 Years CSR (HR account) 2 Years SME (HR account) 2 Year E‑commerce Virtual Assistant (Upwork) 6 Months Team Manager BSBA – Human Resource Management This combination has trained me to handle customers with empathy, follow structured workflows, and deliver high‑quality results. 💬 Let’s Work Together If you’re looking for someone who takes initiative, communicates clearly, and treats your business like their own — I’m here to help. I’d love to support your Shopify store and help your customers have the best experience possible. Send me a message — I’m ready when you are!

  • General Transcription
  • Typing
  • Customer Service
  • Filing
  • Team Management
  • Card Sorting
  • Computer Skills
  • Archiving
  • Email Support
  • Shopify
  • Gorgias
  • Freshworks CRM
  • Freshdesk
  • Gmail
Shinji S.

Kyoto, Japan

$5/hr
5.0
4 jobs

30 years of customer service experience, living in Kyoto | Tourist information & travel planning | Virtual assistant    ■From previous employment (Kansai Electric Power Co., Inc.) ・Telephone reception ・Complaint handling ・General administrative tasks ・Consulting on electricity and gas contracts ・Electrical work (holds Class 2 Electrical Work License) ・Safety and health management duties (holds Class 2 Health and Safety Manager License) ・Planning and operation of all-electric home promotion events ・Customer support during power outages (providing outage status information, etc.) ・Creation of advertising articles and promotional flyers ■ Based on my experience as a freelance web writer ・Gathering information on client companies and market trends ・Creating web advertising articles for client companies based on the results of the above research (Based on my past track record, I have experience writing 54 projects totaling 912,438 characters over a 7-month period.) ・Experience creating web advertising articles for diverse industries including: Care welfare corporations, social insurance and labor consultants, law firms, financial planners, architectural firms, Construction companies, gardeners, interior construction companies, exterior construction companies, scaffolding companies, Real estate companies, sheet metal and painting companies, automobile dealerships, car wash specialty shops, Cram schools, hair salons, Italian restaurants, cafes, dredging companies, etc. ■Hobbies ・Photography (portraits, landscapes, astrophotography using mirrorless cameras) ・Snowboarding (familiar with ski resorts in Kinki, Tokai, Hokuriku, Joshinetsu, and Hokkaido) ・Travel (well-versed in tourism information for the Kinki region, especially Kyoto Prefecture and Kyoto City) ・Information sharing on YouTube and Twitter (primarily about international affairs) ■Other ・Resident of Kyoto City with strong local knowledge of roads, public transportation, restaurants, shopping centers, and facilities around Kyoto Station.

  • Customer Service
  • Japanese
  • Electrical Engineering

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Don't just take our word for it

What does a Kurento specialist do?

A Kurento specialist builds real-time media services by designing and implementing WebRTC pipelines on Kurento Media Server. This role focuses on creating the server-side logic that connects application signaling with media processing elements to enable features like video conferencing, streaming, or recording. The specialist writes code that commands the media server to instantiate specific topologies, ensuring that audio and video data flows correctly between clients and backend services.

  • Builds media pipelines by chaining required Media Elements such as WebRtcEndpoint, PlayerEndpoint, and RecorderEndpoint into a functional graph. The specialist uses Kurento Client APIs to define how media enters, processes, and exits the server, creating custom topologies that match specific application requirements for routing or transformation.
  • Implements WebRTC signaling flows that use SDP Offer/Answer negotiation to establish capabilities between the client browser and the media server. This work involves writing server-side application logic that handles the exchange of session descriptions, ensuring that both parties agree on codecs and network parameters before any media transfer begins.
  • Develops integration code that connects the application server to Kurento Media Server via WebSocket-based communication channels. The specialist configures the KurentoClient to create and control pipelines dynamically, handling events such as connection states, error conditions, and media flow interruptions to maintain stable real-time sessions.

How to hire a Kurento specialist on Upwork

Step 1: Post a job

Define your real-time media requirements clearly to attract qualified engineers. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft your listing. Describe your needs in a few sentences and Uma drafts a job post for the role. You can write a new post, update a saved draft, or reuse an existing post.

  • Specify the exact media pipeline topology you need, such as chaining WebRtcEndpoint with RecorderEndpoint for storage.
  • List required Kurento Client APIs, such as Java or Node.js, to ensure compatibility with your application server stack.
  • Detail the signaling flow expectations, including how the freelancer must handle SDP Offer/Answer negotiation via WebSocket.

Step 2: Evaluate candidates

Review portfolios for demonstrated experience building custom media processing graphs. Uma can run instant video interviews and build shortlists with side-by-side comparisons to help you assess technical fit quickly.

  • Look for code samples that show proper instantiation of MediaPipeline objects and error handling during endpoint creation.
  • Verify past work includes successful integration of Kurento Media Server with external application logic for security or auth.
  • Check for evidence of troubleshooting complex media negotiation issues, such as resolving SDP mismatches between clients and server.

Step 3: Interview your top choices

Discuss specific implementation strategies for your media use case. Interviews can be scheduled and conducted within Upwork Messages with an immediate transcript and summary after each one.

  • Ask how they structure server-side logic to dynamically create and connect Media Elements based on user requests.
  • Request examples of how they manage WebSocket connections between the Kurento client and Kurento Media Server.
  • Discuss their approach to testing media exchange behavior to confirm correct audio and video transmission after negotiation.

Step 4: Agree on scope and begin work

Set clear milestones for pipeline development and integration tasks. Use Upwork Messages and the contract workroom for communication and project management, plus identity verification, payment protection, hourly tracking, and project funds for security.

  • Define deliverables such as a working WebRTC application integration that successfully negotiates SDP parameters.
  • Require configuration code that connects your application server to Kurento endpoints via the specified WebSocket URI.
  • Establish testing criteria that demonstrate correct media flow through the constructed graph of connected Media Elements.

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this article. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

The rates and information provided in this article are based on current data and industry sources available at the time of publication. Freelance rates can vary depending on factors such as experience, location, project scope, and market conditions. Readers are encouraged to conduct their own research to confirm current rates and trends, as this information may change over time.

How much does hiring a Kurento specialist cost?

$500-$1,500 per project is a typical range for focused Kurento specialist work. Final pricing depends on scope, technical complexity, required integrations, source-material quality, revision needs, and the freelancer's experience level.

Pipeline configuration

$500-$1,200/project

Entry-level to mid-level
  • Connected Media Elements for basic routing
  • Configured WebRtcEndpoint for client connections
  • Tested media flow through the pipeline

Signaling integration

$1,200-$2,500/project

Mid-level
  • Logic for Offer/Answer negotiation flows
  • Communication layer between app and KMS
  • Verified signaling and media start sequences

Recording implementation

$2,500-$4,500/project

Mid-level to senior-level
  • Integrated RecorderEndpoint for session capture
  • Code to save and manage recorded files
  • Validated file integrity and access methods

Custom media processing

$4,500-$7,000/project

Senior-level
  • Custom Media Elements for specific effects
  • Server-side code controlling dynamic topology
  • Measured latency and resource usage metrics

Full platform architecture

$7,000-$12,000/project

Expert-level
  • Scalable KMS cluster configuration plan
  • Complete application server and client code
  • Stress test results for concurrent user sessions

Frequently asked questions

Is hiring a Kurento specialist worth it?

For most businesses, yes: hiring a Kurento specialist is worthwhile. This role handles the complex signaling and media pipeline logic required for real-time video applications. You avoid the steep learning curve of WebRTC negotiation and server-side media processing.

How do I evaluate Kurento specialist candidates?

Ask candidates to explain how they chain Media Elements like WebRtcEndpoint and RecorderEndpoint into a Media Pipeline. Look for specific examples of handling SDP Offer/Answer negotiation through Kurento client APIs.

What tools does a Kurento specialist use?

A Kurento specialist uses Kurento Media Server and client APIs such as the Java or Node.js libraries. They connect these tools via WebSocket to control media pipelines and endpoints.

Can a Kurento specialist integrate recording features?

Yes, they configure RecorderEndpoint elements within the media pipeline to capture streams. This setup allows the application to save video data during active sessions for later playback or archival purposes.