Hire the Best Kurento Specialists

Your Reliable E‑commerce Customer Support VA | Shopify | Email Support | Order Tracking Specialist Hi! I’m a dedicated Customer Support Virtual Assistant with over 2 years of hands‑on experience helping Shopify store owners deliver excellent customer experiences. With a solid background of 6+ years in customer service across voice, chat, HR, and SME roles, I bring professionalism, accuracy, and genuine care to every task. I specialize in helping busy e‑commerce business owners manage customer inquiries, troubleshoot order issues, track shipments, and provide timely communication that keeps customers happy and loyal. I’m highly dependable, work with integrity, and need minimal supervision — making me a strong long‑term partner for your store. 💼 What I Can Help You With E‑commerce Support ✔ Shopify order management ✔ Email & chat customer support ✔ Refunds, returns, cancellations ✔ Dispute and chargeback assistance ✔ Handling urgent or escalated customer situations Order Tracking Expertise ✔ Parcel Panel ✔ 17Track ✔ AfterShip ✔ CJPacket ✔ YunTrack ✔ Yanwen ✔ Global Express ✔ Global Parcel Tracking ✔ …and more (I’ve even introduced these tools to previous teams to boost efficiency.) Customer Support Tools I Use Shopify, Gorgias, Freshdesk, Zoho, Gmail, Slack, Peoplesafe, Blackscreen, Contact Workspace, Nessie, SNow, Workday, Genesys, Avaya, MightyCall, DeepL. 🌱 Why Clients Enjoy Working With Me ✨ Reliable & Consistent – I deliver tasks on time and communicate proactively. ✨ Calm Under Pressure – I handle tough customers and busy days with ease. ✨ Detail‑Oriented – Accurate order tracking, clean documentation, and error‑free updates. ✨ Customer‑Focused – I genuinely love helping customers and protecting your brand reputation. ✨ Integrity‑Driven – I value honesty and long‑term client relationships. 📌 Professional Background 4+ Years Voice CSR 10 Months Chat Support 2 Years CSR (HR account) 2 Years SME (HR account) 2 Year E‑commerce Virtual Assistant (Upwork) 6 Months Team Manager BSBA – Human Resource Management This combination has trained me to handle customers with empathy, follow structured workflows, and deliver high‑quality results. 💬 Let’s Work Together If you’re looking for someone who takes initiative, communicates clearly, and treats your business like their own — I’m here to help. I’d love to support your Shopify store and help your customers have the best experience possible. Send me a message — I’m ready when you are!

Make the most of your trip to Japan with the help of a bilingual Japanese travel planner. A Kyoto native who currently calls Okinawa home, I started my career in the travel industry working as a concierge at Kyoto’s Tourism Information Center. There I developed a passion for helping travelers truly immerse in Japanese culture, from booking stays at Kyoto’s beautiful ‘machiya’ traditional homes to encouraging them to seek out the city’s hidden gems. I’ve also worked as a customer service representative for ANA – Japan’s largest airline – and held customer support and management roles at Airbnb Japan. Today, I'm the owner and lead guide of Japan Planned Tours, a small-group tour company I run myself, personally accompanying every itinerary alongside an English-speaking local guide. As a nationally certified domestic travel business manager, I help tourists from all around the world discover my captivating country – whether through my own group tours or one-on-one trip planning. • I can be your sounding board Already have a rough plan for your Japan vacation? Great – I’m happy to review it with you, provide feedback and offer suggestions to make sure you have an amazing time while you’re here. • I can create a personalized plan for you Feeling a little overwhelmed or unsure of where to go? Let’s jump on a call so I can get to know you and start putting together the ideal itinerary based on your preferences and travelling style. I then use custom software to present your personalized itinerary as a beautiful guide. • I can be your Japanese-speaking virtual concierge Break through the language barrier by engaging me as a native Japanese speaker to call hotels, restaurants and tourism operators. I can also seek out and book niche experiences based on your tastes and interests. Through my roles at Airbnb Japan and ANA, I’m well versed in collaborative tools such as Trello, Slack and Google Workspace, as well as video conferencing platforms like Skype and Zoom, so rest assured I’ll provide an efficient, professional travel planning service. Please feel free to contact me if you have any questions. Thank you!

Are you struggling with miscommunications between your Japanese technical teams and local staff? Or perhaps your international supply chain needs a meticulous hand to ensure shipments arrive on time and compliant? I am a Bilingual Operations Professional specializing in the intersection of Japanese Interpretation (JLPT N4) and End-to-End Logistics Management. I don’t just translate words; I translate technical intent and cultural nuances to ensure your business runs without friction. How I Add Value to Your Business: Communication Bridge: I act as your primary liaison, handling bilingual emails, meetings, and technical document translations (Japanese /English/Filipino). Supply Chain Mastery: From coordinating international freight forwarders to managing warehouse inventory, I ensure your goods move efficiently. I am well-versed in Incoterms, customs compliance, and vendor negotiations. Data-Driven Efficiency: I don’t just manage processes; I optimize them. I analyze logistics data to identify cost-saving opportunities and resolve shipment delays before they impact your bottom line. My Core Services Include: Linguistic: Real-time interpretation, manual/contract translation, and bilingual administrative support. Logistics: Shipment tracking, inventory auditing, vendor coordination, and customs documentation. Admin: Preparing performance reports, managing sensitive business correspondence, and maintaining 100% data confidentiality. Whether you are a Japanese company expanding abroad or a global business partnering with Japanese firms, I provide the operational backbone and linguistic clarity you need to succeed. Let’s discuss how I can streamline your operations. Click the "Invite" or "Message" button to get started!

Looking for someone you can trust to get the job done right? 👋 Hello there! I'm Rogelio your go-to A+ Ticket Broker Assistant ready to help! 🧝🏻‍♀️ A+ Ticket Broker Assistant ⚡️ Fast moving, Quick study, and Tech-Savvy ✅2 Monitors ✅Quiet workstation for me to focus on the tasks ✅High end Desktop ✅Noise cancellation Headphones 🛜 With 200 Mbps. Internet connection 🌐 Services I Offer: Ticket Fulfillment and Inventory Management 📊: -Skilled in facilitating the transfer of parking passes and concert tickets between accounts, ensuring a smooth and accurate process. I manage and verify transfer requests to uphold high customer satisfaction, providing prompt assistance and resolving any issues that arise. -Efficiently process and fulfill ticket orders with a strong focus on accuracy. I collaborate closely with suppliers and clients to ensure timely delivery of tickets and quickly address any discrepancies. I also conduct regular audits of ticket orders across various marketplaces and software, specifically focusing on rows and sections to optimize inventory management -Managing orders across multiple platforms requires precision, and I pride myself on my ability to handle each transaction with care, ensuring accuracy and customer satisfaction. -Verify and process incoming ticket orders with attention to detail, ensuring accurate entry of customer and order information into the system. Confirm payment processing, swiftly addressing any payment-related issues. Generate and send order confirmations and digital tickets to enhance customer experience and satisfaction. Ticket Pricing 📈: -Knows how to analyze market trends to establish competitive ticket pricing. Adjust prices based on demand and the status of the event to optimize sales and maximize revenue. -Handling sensitive information, adhering to best practices in data protection to maintain accuracy and confidentiality. My approach ensures that your data is always secure and reliable. Ticket Purchasing/ Buying 🤝: -Experienced in identifying and selecting best ticket seats and parking passes to enhance profits and revenue, while effectively collaborating with teams and clients to address their needs. Proficient in purchasing tickets on major platforms such as Ticketmaster, AXS, Live Nation, ETIX, and Eventbrite MS Excel/Spreadsheet/Workspace🕵️‍♀️: -Utilize complex formulas, pivot tables, charts, and data visualization techniques to transform raw data into meaningful insights. Whether it’s automating processes, analyzing trends, or creating detailed reports, I ensure that data works for you. 📧: Managing multiple tasks and meeting tight deadlines with ease. My ability to prioritize and delegate ensures that projects are completed on time and to the highest standard 🎯 Why Choose Me? ✨ Knowledgeable about Ticketing System & Tools ✨ Detail-oriented and highly organized. ✨ Accurate and efficient with strong attention to detail. ✨ Excellent communication skills. ✨ Adaptable to diverse tasks and industries. ✨ Master's Degree in Business Administration TOOLS: 👉🏻 Manage Tasks smoothly and fast-moving through the tools to ensure efficiency and leniency 🔑 DTI 🔑 StageFront 🔑 Automatiq (Uptick) 🔑TicketBroker U 🔑Microsoft Office Suite (Word, Excel, PowerPoint) 🔑Google Workspace 🔑Discord 🔑Slack 🔑MS Teams &Outlook 🔑Zoom 🔑DIFFERENT DIGITAL PHONE SYSTEM 🔑Skype 🔑Insomniac Browser 🔑Jancy Browser If you are ready, Let's talk, and let me give you time to enjoy life without worrying about your business.

I support overseas businesses and creators who need reliable, real insights from Japan. I provide local research, cultural coordination, and sales administrative support based on real field experience. I don’t just search — I dive into the real field. I have 6 years of experience in sales administration and executive support, handling coordination, communication, and detailed business operations. In addition, I have 11 years of experience as an ama diver, living and working in a coastal community. This allows me to access authentic local knowledge and networks that are not available through desk research. I support projects related to business, research, and content in Japan, providing accurate and practical on-the-ground assistance. Services: ・Japan market and field research ・Local coordination and communication ・Cultural insights and interpretation ・Sales and administrative support I focus on clear communication, reliability, and practical support to help your project move forward smoothly.

I don’t just "support" e-commerce brands—I build the engines that make them scale. If you are looking for a virtual assistant to just answer tickets or upload products, I am not the right fit. However, if you are a scaling Shopify merchant or Enterprise brand looking for a Director of CX or Operations Architect to streamline your chaos into a seamless system, we should talk. With over 10 years of experience—including 7+ years as a Director of Customer Experience and a decade as a Senior Business & Systems Analyst for Nationwide Insurance—I bridge the gap between complex IT systems and happy customers. How I Help High-Growth Brands: * E-commerce Operations Director: I don't just use Shopify; I optimize it. From SKU creation and inventory control to streamlining product launches, I ensure your back-end operations support your front-end sales goals. * CX Architecture (Kustomer/Gorgias/Zendesk/Intercom): I am an expert in Kustomer and other CS platforms. I don’t just set up accounts; I build knowledge bases and workflows that reduce resolution time (achieving a 30% reduction in my previous role). * Systems Integration & Project Management: I speak "Developer" and "CEO." I act as the translation layer between your business goals and technical execution, managing vendor relationships, beta testing, and complex integrations. The Tech Stack I Mastered: * E-commerce: Shopify Plus (Expert), Amazon Seller Central, Recharge, Loop. * CS Infrastructure: Kustomer (Expert), Gorgias, Zendesk, Intercom. * Project Management: Asana, Jira, Trello, Notion. * Data & Analysis: Python, SQL, Excel (Advanced). I have founded my own consulting firm and managed teams for 7-figure brands. I bring that same "Founder Mentality" to your project. If you are ready to stop micromanaging operations and start growing, let's connect.