Hire the Best Operational Planning Professionals

Are your operations stuck in inefficiency, low visibility, or inconsistent performance? Let’s fix that. I’m a bilingual (Spanish/English) operations management professional with 15+ years of experience leading complex air, logistics, and defense operations, including as a Chief of Current Operations in the Argentine Air Force and as an Operations Management Leader in the civilian sector. I specialize in helping teams like yours: • Implement or improve KPI dashboards (Excel, Google Sheets) • Map, document, and streamline SOPs and workflows • Detect process bottlenecks and optimize resource allocation • Design operational playbooks tailored to real-world execution • Support military-to-civil conversions (command/control models) Whether you’re scaling a logistics startup, managing a multi-site operation, or coordinating technical teams, I bring the rigor, structure, and adaptability needed to help you deliver. Tools I use regularly: • Excel (Advanced) + VBA / Google Sheets • Power BI (basic dashboards) • MIL-STD documentation structure (for operations)

I am a seasoned professional with over 10 years of experience across various industries, including critical roles at prominent companies such as UNILEVER, AMAZON WEB SERVICES (AWS), GOJEK (Indonesia's largest on-demand services) and REDDOORZ. I bring a robust skill set that includes expertise in business operations, performance management, data analysis, strategic planning, logistics and supply chain management, and project management. I have a proven track record of managing large teams and stakeholders, consistently delivering high-impact results and driving business growth. Key Achievements at: GOJEK: Promoted to Senior Manager within three years, where I led key initiatives that contributed significantly to market expansion such as EV launch and operational excellence. AWS: Played a critical role in the setup and successful execution of warehouse, inventory and logistic operations for their first data centers in Indonesia. UNILEVER: Successfully managed end-to-end projects, launching more than ten new products to the market on time and in full. REDDOORZ: Created SOP for property quality and conducted cyclical audit. My strengths include being a fast learner, strategic thinker, and detail-oriented professional who gets things done with high ownership. My strong adaptability, ownership, and persistence have driven my success in both independent and team environments. Currently, I am pursuing a PhD in research, funded by a full scholarship at Institut Teknologi Bandung (ITB) and Coventry University, UK. My ongoing academic journey complements my professional experience, further enhancing my ability to provide strategic insights and innovative solutions. I am excited to leverage my skills and experience to contribute to your projects and help drive your business forward. Let's start now, and see where we will go further together.

I help businesses turn complex information, documentation, and processes into smooth, scalable daily operations. With over a decade of remote experience supporting startups, SaaS firms, consulting agencies, and high-level entrepreneurs, I specialize in taking disorganized business data, and turning it into structured, compliant, and efficient operational systems. My background in sales leadership and operations allows me to understand not only what needs to be done, but why it matters. Once expectations and priorities are clear, I work independently and take ownership of projects from start to finish. Core Areas of Expertise: • Compliance & Documentation Infrastructure: Authoring SOPs, vetting vendor/client paperwork, and building documentation pipelines. • Data Architecture & Reconciliation: Designing, auditing, and cleaning complex spreadsheets (Excel & Google Sheets), pricing worksheets, and cost-tracking models. • CRM & Data Management: Restructuring disorganized databases to ensure a single, accurate source of truth for your team. • Operational Process Mapping: Auditing existing workflows to eliminate bottlenecks and reduce friction. How I Work Best: I partner with companies that value clear expectations, defined deliverables, and realistic timelines. Once we align on the scope, I work entirely autonomously to deliver exceptional accuracy, consistency, and structure to your business operations. Ready to clean up the operational chaos and secure your compliance? Let’s connect.

My expertise is in the field of Quality Management. I assist organizations in improving their performance & achieving organizational objectives through; **KPIs Development, **Job Description Design, **Policies & Procedures Development, **Employees Assessment Models, **Audit Cycle Process Design, **Root Cause Analysis, **Organizational Chart, **Audit Checklist, **Risk Register, **Process Mapping (Viso Flowcharts), **Gap Analysis, **Operational Excellence, **Performance Assessment, ** Standard Operating Procedure SOPs. ** Workload Analysis.

“Udit has been of great help when we needed additional capacity in our agile team. He did an excellent job managing daily dev tasks and handling JIRA administration.” “It was a beautiful collaboration. Udit is efficient, responsible, and proactive. He communicates well, delivers on time, and even tests quality independently. I highly recommend working with him.” — Riccardo Fedeli, CEO, OFarm “One of the best finds on Upwork! Highly recommended.” — Pouya Nafisi, CEO, Omnicom Why hire me? I bring deep experience across project, product, and QA management, making me the go-to person when you need someone who can plan, lead, troubleshoot, and execute with minimal oversight. I’ve managed cross-functional teams, multiple projects simultaneously, and complex client communications, all while maintaining quality and deadlines. Project Management Expertise: 1. Managing multiple agile teams 2. Sprint planning, scope, estimation, and retros 3. Hands-on JIRA, Trello, Redmine, ClickUp, Asana 4. Client onboarding, standups, and delivery reviews 5. Risk mitigation and schedule optimization 6. Full project lifecycle: kickoff to launch 7. QA and UAT coordination 8. Agile, Scrum, and Kanban execution Industries Worked In: 1. HealthTech 2. E-Commerce 3. HR and Payroll 4. SaaS Platforms 5. Finance and BI 6. Mobile Apps and B2B Portals Skills Snapshot: * Project & Product Management * QA (Mobile, Web, Desktop) * Business Analysis * Documentation: SRS, FRS, BRD, User Manuals * Team Leadership * Client Communication * Virtual/Executive Assistance * Agile/Scrum Facilitation * System Configuration & Support 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡𝐞𝐬: As a versatile project leader, I blend agile (scrum/kanban) with structured frameworks like PMBOK to drive success. As a scrum master, I break down epics into actionable user stories, facilitating sprint planning with MoSCoW prioritization and SMART goals to maximize value delivery. In product owner roles, I apply PDCA cycles for continuous improvement while maintaining prioritized backlogs grounded in clear use cases. My business analyst approach combines RACI matrices for stakeholder clarity with detailed user story mapping and use case analysis for requirement precision. I am also experienced in Saas analytics, LMS systems, mental health, and educational tech domains, applying Klaviyo, Google Analytics, and CRM platforms like Salesforce and Monday CRM to deliver actionable insights. 𝐓𝐨𝐨𝐥𝐬 𝐈’𝐦 𝐜𝐨𝐦𝐟𝐨𝐫𝐭𝐚𝐛𝐥𝐞 𝐰𝐢𝐭𝐡: Confluence | Jira | Asana | ClickUp | Monday.com | Microsoft Project | Trello | Teams | Figma | Wireframes | Pencil tool | Notion | Adobe Photoshop | Balsamiq | Lucidchart | PowerPoint | Miro | Visio | Draw.io | Smartsheet | Slack | Google Workspace | Tableau | Power BI | Looker | SQL | Automation tools | SEO Tools Relevant Keywords: Senior Software Project Manager, Business Analyst, Product Owner, QA Engineer, Agile PM, Scrum Master, SaaS Project Manager, Jira Expert, Automation Expert, Documentation Specialist, Remote Team Lead. Let's bring your project to life! With my expertise in agile, scrum, and waterfall methodologies combined with precise business analysis skills, I'll ensure your project is delivered on time, within budget, and to your exact specifications. From initial planning to final execution, I will be your partner in turning vision into reality. Let's discuss how we can achieve outstanding results together. I'm ready to start immediately and make your project my top priority!

Your business shouldn't rely on you to keep everything moving. As businesses grow, operations become more complex. Processes evolve organically, knowledge stays in people's heads, teams become increasingly dependent on the founder, and small inefficiencies start slowing down growth. That's where I come in. For more than 20 years, I've helped founders and leadership teams build the operating systems that allow their businesses to scale with greater clarity, consistency, and accountability. I don't start by writing SOPs. I start by understanding how your business actually works. I look at how work flows through your organisation, where projects stall, where communication breaks down, where decisions rely too heavily on the founder, and where operational bottlenecks are preventing growth. From there, I design practical systems that make the business easier to run, easier to scale, and less dependent on any one person. The result isn't just better documentation. It's a business that operates more smoothly, teams that work with greater confidence, faster onboarding, clearer accountability, improved client experiences, and founders who can focus on growing the business instead of constantly putting out fires. Over the course of my career, I've worked across SaaS, professional services, legal, real estate, hospitality, crypto, education, agencies, and founder-led businesses. While every industry is different, operational challenges are remarkably similar. Some recent results include: • Helped scale a luxury travel business from $3M to $5.85M in annual revenue by redesigning operations, building scalable systems, implementing KPIs, improving accountability, and creating hiring and onboarding frameworks. The team grew from 2 to 16 people. • Reduced hiring and onboarding time by 40% through redesigned recruitment processes, structured interview frameworks, scorecards, documentation, and AI-assisted workflows. • Built a real estate operating system that tripled operational capacity, reduced turnaround times by 40%, and was later white-labelled as a SaaS solution. • Improved customer retention by 60% by redesigning renewal and client engagement processes. • Built operational systems for growing businesses using Notion, ClickUp, Monday, Airtable, CRMs, and AI-powered workflows that continue delivering value long after implementation. My expertise includes: • Business Operating Systems • Process Improvement & Workflow Design • SOP Development & Knowledge Management • Organisational Design & Team Structure • Operational Scaling • Hiring & Onboarding Systems • KPI Dashboards & Accountability Frameworks • Project & Operations Management • CRM Implementation & Optimisation • AI-Enhanced Business Processes • Workflow Automation • Notion, ClickUp, Monday & Airtable • Founder & Executive Support Clients don't hire me because they need another project manager. They hire me because they need someone who can quickly understand how their business operates, identify what is limiting growth, and build systems that allow their team to perform at a higher level. I don't believe in creating complex processes that nobody follows. My goal is simple: to leave you with a business that runs more predictably, scales more easily, and no longer depends on you to keep everything moving. If you're looking for someone who can bring structure to complexity, improve execution across your team, and build an operational foundation that supports long-term growth, I'd love to learn more about your business.