Hire the best Process Improvement Specialists in the Dominican Republic

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$50 hourly
Jesse H.
- 4.9/5
- (11 jobs)
I'm a workflow automation specialist with 7+ years of experience helping clients outperform competitors by automating manual processes and integrating systems with custom APIs and AI. Here are some examples of recent projects and their impact: 🤖 Automated Customer Support QA: Built an AI system (using ChatGPT and Dialpad) to analyze support calls, eliminating the need for managers to manually listen to recordings for QA. ⚡️ Instant Lead Management: Created a custom API to send website form leads (Gmail) directly into the CRM (Monday.com), reducing sales follow-up time from hours down to minutes. ✏️ Accelerated Customer Support: Implemented an AI assistant (ChatGPT and Freshdesk) to help draft email responses, significantly reducing average first response times. 💰 Automated Incentive Pay Calculation: Developed a system to automatically calculate field tech bonuses (ServiceTitan and Monday.com), eliminating hours of manual data entry required for payroll. ⚙️ Automated Invoice Processing: Built automation to parse invoice details from emails (Gmail) and update business systems (ServiceTitan), eliminating hours of tedious data entry each month. I can help you: 1️⃣ Automate your most complicated manual tasks. 2️⃣ Reduce human error in manual processes that shouldn't be automated. 3️⃣ Prepare your workflows to handle growth and increased demand. 4️⃣ Implement the right software tools to boost revenue without adding unnecessary costs. I specialize in building automations that integrate with: ➡️ ChatGPT ➡️ Slack ➡️ Google Sheets ➡️ Monday.com ➡️ Dialpad ➡️ Freshdesk

Process Improvement
Business Operations
Automation
SQL
Data Entry
Shopify
SaaS
Agile Software Development
Customer Support
Quantitative Analysis
$6 hourly
Cinthia Urbaez .
- 5.0/5
- (1 job)
If you are looking for a virtual assistant to save time with your customer services and administrative support tasks, you’re in the right place! I am a bilingual virtual assistant (Spanish and English) ready to make your life easier. With more than seven years of experience in administrative support, I offer you email management, calendar management, research, data entry, customer service support and quality & more. If there is anything I am not familiar with, I am always open and willing to learn and grow. I have Worked with numerous clients in the US like Hot topic, Box lunch and using different CRMs like, Glady, EOM, Zendesk, Gorgias, etc. ⚡️I understand and have experience in call centers metrics, have provided training, created action plans and implemented overall strategies to make sure that the business goals are met. Aditionally, I can assist you with various tasks and tools: -G-suite (Google sheets, Google docs, Google meets, etc.) -Order fulfillment (Shopify, Printify) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) -Social Media Management (Instagram, Linkedin, Facebook, Tiktok) -Project management (Asana, Trello) -Data Entry - Logistics - Process Docs Creation - Personal Assistant (email management, reminders, appointment scheduling, etc.) -Web Research (Linkedin, Internet) - Collecting emails and contact information (Apollo, Rocket reach) - File conversion (PDF to Excel/Word) My goal is to make my client's lives easier. I make communication with my clients a top priority. Feel free to reach out to me with any questions. :)

Process Improvement
Email
Communications
Google Workspace
Providing Information to Callers
ScheduleAnywhere
Customer Service
Business Management
Microsoft Office
Supplier Search
Administrative Support
Email Communication
Project Management
Canvas
$25 hourly
Claudia R.
- 5.0/5
- (1 job)
I am a quality and project certification coordinator with over 15 years of experience in public financial information systems. I am an expert in information systems analysis and software quality. I am passionate about using my skills and expertise to add value to projects that strive for excellence and continuous growth. Expertise: - Software Project Management - State Financial Management System - Information Systems Analysis - Project Documentation - Technical Documentation - Requirement Analysis - Requirements Specification - Procedure Development - Agile/Scrum Methodology - Software Quality - Manual Testing - Test Web and Desktop Applications - Developing QA Documentation (Test plan, test case, test script, test scenario, user manual) - Collaboration Tools - Conflict Resolution - Continuous Improvement Technical Experience: - Platforms: Windows and Ubuntu - Programming Languages: Java, Visual Basic - Database: SQL - Project Management and Monitoring Tools: Jira, SysAid, MS Project, Enterprise Architect, Microsoft Excel, Spreadsheets, and Google Docs - Other Software/Tools: Power BI, Google Apps, Dropbox, Microsoft Teams and Zoom - Microsoft Applications and Documentation Tools Education and Certifications: * Master's Degree in Strategic Management of Information Technologies: Universidad Internacional Iberoamericana (UNINI), Puerto Rico. * Bachelor's Degree in Computer Science: Universidad Autónoma de Santo Domingo (UASD), República Dominicana. * Scrum Product Owner Certified (SPOC): SCRUMstudy – April 2024. * Scrum Master Certified (SMC): SCRUMstudy – May 2023. * Java SE 6 Programmer: Oracle Certified Professional – 2010.

Process Improvement
Report Writing
Test Case Design
Editing & Proofreading
Software Design
Software Specifications
Software Documentation
Text Formatting
Data Entry
Project Diagram
Project Analysis
Project Management Software
Test Execution
Software QA
Software Testing
$8 hourly
Dalconeris G.
- 5.0/5
- (2 jobs)
I am a person who has work experience in both customer service and data analysis areas. The skills and knowledge acquired through my previous projects worked have allowed me to develop skills that have helped me have a great command and ability to solve problems efficiently, team management, adaptability, office package management, organization and great management of time, everything to guarantee the most optimal result. Also, the respect that I have for others, affability and friendliness have helped me create good working relationships and allowed me to develop in general.

Process Improvement
Translation
Quality Assurance
Problem Solving
Data Analysis
Data Entry
Time Management
Administrative Support
$300 hourly
Ariane W.
- 0.0/5
- (0 jobs)
Profesional con más de 12 años de experiencia en Marketing y Atención al Cliente, especializada en fidelización y experiencia del cliente en segmentos corporativos y personales (B2B y B2C). Experta en coordinación de transiciones de servicio, gestión postventa y optimización de procesos para mejorar la satisfacción y retención de clientes. Habilidades comprobadas en comunicación efectiva, resolución de conflictos, liderazgo y trabajo bajo presión. Ofrezco un enfoque orientado a resultados, con atención al detalle y compromiso para cumplir objetivos, ayudando a empresas a fortalecer sus relaciones con clientes y optimizar sus operaciones comerciales.

Process Improvement
Analytics
Salesforce CRM
Email Management
Data Entry
File Documentation
Customer Experience
Customer Retention
Resolves Conflict
Task Coordination
Multitasking
Facebook Marketplace
Project Management
Leadership Skills
Virtual Assistance
$10 hourly
Jonathan Javier L.
- 5.0/5
- (1 job)
🚀 Delivering Excellence in Customer Support, Data Analysis, and Virtual Assistance Hello! With over 7 years of proven expertise in Customer Support, Data Analysis, and Virtual Assistance, I am passionate about helping businesses like yours enhance customer satisfaction, streamline operations, and unlock actionable insights. My diverse skill set, combined with a customer-first mindset, ensures that I can drive results and exceed expectations. What I Bring to the Table: 🌟 Exceptional Customer Support: Proven ability to create outstanding customer experiences through empathy, active listening, and quick problem resolution. Expertise in tools like Zendesk, Salesforce, and HubSpot to manage and enhance customer interactions. Developed and implemented customer-centric training programs, leading to increased satisfaction and retention rates. 🤝 Virtual Assistance with a Personal Touch: Efficient in managing schedules, communications, and administrative tasks to optimize productivity. Proficient in CRMs, project management tools, and digital collaboration platforms. Committed to delivering timely and high-quality support for all your business needs. 📊 Data Analysis Expertise: Skilled in analyzing customer feedback, sales trends, and operational data to uncover actionable insights. Proficiency in tools like Excel, Tableau, and Power BI for data visualization and reporting. Experience in tracking performance metrics, identifying trends, and driving data-driven decision-making. 📈 Leadership and Collaboration: Extensive experience in coaching and mentoring teams to improve performance and foster collaboration. Adept at building and maintaining strong client and team relationships to achieve shared goals. Why Work With Me? ✨ Proven Results: Consistently driven improvements in customer satisfaction and operational efficiency. ✨ Tailored Solutions: I adapt to your unique business needs to provide customized support. ✨ Insight-Driven Approach: I leverage data to inform strategies and deliver measurable outcomes. Let’s work together to transform your customer experience, optimize operations, and achieve outstanding results. Contact me today to get started! 🌟

Process Improvement
Business Writing
Quality Assurance
Survey
English to Spanish Translation
Management Skills
Supervision
Translation
Technical Support
Sales Development
Email Support
BPO Call Center
Notion
Microsoft Excel
Customer Experience
Spanish
Online Chat Support
Customer Service
Virtual Assistance
Team Management
Administrative Support
Sales
Project Management
$10 hourly
Maria Guadalupe P.
- 0.0/5
- (0 jobs)
As an Industrial Psychologist, I integrate operations management, project coordination, and organizational strategy to create efficient workflows, enhance team dynamics, and drive business success. With over five years of experience, my expertise allows me to analyze workplace structures, refine processes, and implement strategic solutions that improve overall efficiency and effectiveness. ✨ How I Can Support Your Business: ✔ Process Optimization & Business Efficiency. ✔ Project Management & Coordination. ✔ Executive, Administrative & Personal Support. ✔ Event Planning & Logistics. ✔ Customer & Team Coordination. ✔ Financial Oversight & Budget Tracking If you’re looking for a dedicated professional who blends psychology, strategy, and organization to drive business success, let’s connect! 🚀

Process Improvement
Research Methods
Finance
Bookkeeping
Virtual Assistance
Corporate Strategy
Event Planning
Data Entry
Customer Experience
Budget Management
Executive Support
Project Management
Resource Allocation
Data Analysis
Process Optimization
$12 hourly
Angel D B.
- 0.0/5
- (0 jobs)
I'm Angel, a Customer Support Expert / VA / Data Entry/translator/interpreter who can work under minimal supervision. I've been working as a customer service advocate for email and chat projects for almost 3 years now, working with platforms like LivePerson, Amazon Connect, Whatsapp Business, and Slack, where I needed to help live customers, guide them through any processes, answering their inquiries related to any issues they were facing at the time, always showing a willingness to help, empathy, patience with good soft skills, communication, and ownership. Here are some services I offer: 📧Email and Chat Support ✅ Responding to chat and emails in perfect English ✅ Responding to email and chat inquiries promptly ✅ Write canned responses to common issues/concerns to be more efficient ✅ Make sure emails are cleared every day 🚚 E-Commerce Order processing ✅ Assisting with order changes, cancellations, and returns ✅ Responding to clients' questions/order issues ✅ Re-sending products to our customers when needed ✅ Issuing refunds according to the company's refund policy ✅ Keeping Excel spreadsheet of returns/exchanges updated Accounts I have worked with: The NYT - Email & chat Enterprise - Inbound/outbound calls Sprint USA - Technical support Altice USA - Backoffice chat If you have any inquiries, please send an invite my way! I will always be there when you call because I'm always on time! Let's talk!

Process Improvement
Online Help
Continuous Improvement
Help System
Hardware Troubleshooting
In-App Support
Process Infographics
Help Scout
German
$15 hourly
Samuel G.
- 0.0/5
- (2 jobs)
I am an innovative and dynamic customer service leader with 8 years of experience. Armed with a degree in education, majoring in math and physics. I bring a unique blend of analytical prowess and people skills to the table. Thriving in fast-paced environments, I’ve successfully steered teams towards excellence while crafting memorable customer interactions. Elevate your customer service with me winning combination of educational insight and hands-on leadership!

Process Improvement
Bilingual Education
Computer Skills
Active Listening
Microsoft Office
Troubleshooting
Leadership Skills
Problem Solving
Customer Service
Communication Skills
Team Management
$5 hourly
Fidel M.
- 0.0/5
- (0 jobs)
As an Industrial Engineer, I specialize in analyzing complex systems and processes to identify inefficiencies and opportunities for improvement. I have a proven track record of implementing lean manufacturing principles, Six Sigma methodologies, and process optimization strategies to streamline operations, reduce waste, and enhance productivity. In addition to my industrial engineering background, I have 3 years of experience as a Call Center Supervisor, where I honed my leadership abilities and customer service skills. I successfully led teams of call center agents, managed performance metrics, and implemented training programs to ensure exceptional service delivery and customer satisfaction. Process Optimization -Lean Manufacturing -Six Sigma Methodologies -Operations Research -Statistical Analysis -Quality Control -Team Leadership and Supervision -Performance Management -Training and Development -Quality Assurance

Process Improvement
Process Optimization
Statistical Analysis
Operations Research
Project Management
Leadership Skills
Online Analytical Processing
Time Management
Performance Management
Problem Solving
Communication Strategy
Leadership Development
Engineering & Architecture
Continuous Improvement
Industrial Engineering
$9 hourly
Stephanie S.
- 0.0/5
- (0 jobs)
Especialista en Mejora de Procesos Soy Ingeniera Industrial con más de cuatro años de experiencia trabajando en el sector servicios. Me destaco en la evaluación, diagnóstico y diseño de procesos, procedimientos y sistemas para simplificarlos, integrarlos, automatizarlos y actualizarlos. Habilidades: 🔍 Evaluación y Diagnóstico de Procesos 🛠️ Diseño y Simplificación de Procesos 📋 Creación de Documentación de procesos (políticas, procedimientos, instructivos, entre otros). 📋 Creación y automatización de formularios. 🗺️ Creación de Blueprint o Mapa de procesos. 📈 Mejora Continua 📅 Gestión de Proyectos 💻 Herramientas Tecnológicas 🔄 Flujo de Procesos 🏢 Organigramas 🌐 Diagramas Organizacionales 📊 Diagramas de Gantt 🌀 Diagramas en Visio 🎨 Creaciones en Lucidchart Asistente Virtual Excepcional 🌟 🌍 Soporte Global: Asistencia administrativa remota—gestionando agendas y manejando correos electrónicos para asegurar operaciones fluidas, permitiéndote centrarte en el crecimiento de tu negocio. ⚙️ Experta en Automatización: Implementación de soluciones automatizadas para ahorrar tiempo, simplificar tareas y liberar tiempo para decisiones estratégicas y actividades clave del negocio. 📝 Microsoft Word: • Plantillas de diseño profesional • Redacción y preparación de documentos • Realización de asignaciones 📊 Microsoft Excel: • Hojas de cálculo con tablas dinámicas 🔄 • Hojas con enlaces habilitados 🔗 • Hojas técnicas ⚙️ • Representaciones gráficas de datos 📊 • Organización y limpieza de datos 📑 • Filtrado y evaluación de datos con resultados rápidos 🧮 • Plantillas oficiales y reportes técnicos 📄 • Diagramas de Gantt para gestión de proyectos 📅 🖥️ Microsoft PowerPoint: • Presentaciones profesionales • Plantillas de flujo y diseño • Integración con Google Slides 📧 Microsoft Outlook y Gestión de Correos: • Comunicación efectiva por email • Manejo y respuesta de correos electrónicos ¡Trabajemos juntos para optimizar tus procesos y aumentar la eficiencia!

Process Improvement
Project Management
Data Entry
QA Testing
UserTesting
Process Documentation
Microsoft Excel
Microsoft Word
Industrial Engineering
Microsoft Visio
Process Design
Virtual Assistance
Google Search
Process Flow Diagram
Microsoft PowerPoint
$17 hourly
Miguel B.
- 0.0/5
- (0 jobs)
Son of god, LDS Member and Bilingual BPO professional with 4+ years of experience in customer service, sales, tech support, and credit & collections. With a background in business administration, I bring strong skills in leadership, strategic thinking, and problem-solving. I have successfully led teams, managed collections, and delivered exceptional service while meeting sales targets and improving customer satisfaction. My experience includes handling customer inquiries, negotiating payment solutions, upselling, and ensuring compliance with industry regulations. I'm passionate about optimizing business processes and providing effective solutions, always with a focus on achieving client goals. Let’s work together to drive success and growth for your business!

Process Improvement
Problem Solving
Leadership Coaching
CRM Software
Bilingual Education
Customer Retention Strategy
Sales
Troubleshooting
Customer Support
$5 hourly
Carlos V.
- 0.0/5
- (0 jobs)
With 10 years of experience in customer service, problem-solving, and a passion for delivering exceptional customer experiences in various contexts, I am a highly skilled professional thriving in customer-centric roles. Working at reputable establishments like the Hard Rock Hotel, I provide exceptional service and meet sales targets. I am proactive, focused on customer satisfaction, and have strong communication and problem-solving skills. My personal abilities have had a positive impact on companies in the hotel industry and personal assistance roles. I adapt quickly to new technologies and engage effectively with diverse individuals. Leveraging software and tools, I streamline processes, enhancing productivity in today’s digital landscape. I anticipate and address potential issues, ensuring seamless operations and customer satisfaction. My organizational abilities shine in personal assistance, managing schedules and administrative tasks with precision. Overall, I bring a unique combination of expertise in customer service, personal assistance, and sales, delivering exceptional results in customer-focused environments.

Process Improvement
Cultural Adaptation
Time Management
Leadership Skills
Multitasking
Resolves Conflict
Active Listening
Fluent
Translation
Problem Resolution
Server
Phone Communication
Customer Service
$15 hourly
Samuel C.
- 0.0/5
- (0 jobs)
I’m a workforce and payroll operations specialist with experience in optimizing processes and ensuring seamless service delivery.

Process Improvement
Analytics
Customer Care
Customer Satisfaction
Customer Service
Excel Formula
Transcript
Data Entry
Data Analysis
Translation
Tutoring
Live Interpretation
$8 hourly
Miguel Angel M.
- 0.0/5
- (0 jobs)
Professional Summary Logistics, Warehousing & Inventory Specialist | Process Auditor | 8+ Years of Experience I am an Industrial Engineer with over 8 years of experience improving logistics operations, inventory control, and evaluating and developing warehouse and supply chain procedures. Currently completing a Master's degree in Industrial Engineering with a focus on Project Management at Universidad APEC. I help businesses optimize their supply chain through hands-on inventory audits, efficient warehouse management, and the creation or improvement of operational procedures. I'm experienced in leading warehouse teams (+30 people), managing internal and external distribution centers, and using tools like SAP, Epicor, SIMIO, Excel, and MS Project. How I Can Help - Inventory audits (cycle counts, general, FIFO/LIFO) - Design or evaluation of logistics and warehouse procedures - Supply planning and cost control strategies - Logistics data analysis and executive reporting

Process Improvement
Project Management
Virtual Assistance
General Transcription
Microsoft Project
Data Analysis Consultation
Operations Management Software
Production Planning
SAP Materials Management
Cost Control
Supply Chain Optimization
Logistics Coordination
SAP Warehouse Management
Warehouse Management
Inventory Management
$11 hourly
Luis Alexander M.
- 0.0/5
- (0 jobs)
I’m a passionate logistics and planning professional with hands-on experience in supply chain coordination, inventory control, and process optimization. Currently, I work as an Operations Planning & Control Analyst at a multinational logistics company, where I contribute to operational efficiency through strategic planning, inventory audits, and continuous improvement initiatives. My core strengths include: - Logistics planning and operational control - Inventory tracking and warehouse coordination - Import/export management and customs procedures - Financial and billing audits - Development of KPI dashboards for data-driven decision-making I’m pursuing a Bachelor’s degree in Business Administration and have completed advanced training in Supply Chain Management and Logistics. I’m also proficient in Excel and ERP systems, and currently expanding my knowledge in Power BI. I’m looking to collaborate on projects involving logistics operations, data analysis, supply chain optimization, and administrative support for planning and inventory processes. Let’s work together to make your operations smarter and more efficient!

Process Improvement
Warehouse Management
Freight Forwarding
Customer Service
Strategic Planning
Forecasting
Budget Management
Importing & Exporting Data
Microsoft Excel
Inventory Management
Logistics Management
KPI Metric Development
Data Analysis
Supply Chain Management
$25 hourly
Geraldinee Amelia M.
- 0.0/5
- (0 jobs)
Hola! Soy Geraldinee, una profesional con más de 8 años de experiencia en atención al cliente, ventas telefónicas y control de calidad en centros de contacto. Me especializo en: • Monitoreo y mejora de la calidad del servicio • Capacitación y evaluación de equipos • Atención al cliente con enfoque en resultados • Manejo de herramientas de Office y redacción efectiva Soy organizada, creativa, con una gran capacidad de aprendizaje y enfoque en el trabajo en equipo. Busco colaborar con empresas que valoren la excelencia en el servicio al cliente y necesiten una mano confiable y dedicada. Estoy lista para ayudarte a mejorar tu atención al cliente, mantener altos estándares de calidad o asistir virtualmente con tareas administrativas.

Process Improvement
Customer Service
Phone Communication
Server
Time Management
Soft Skills Training
Office Administration
Microsoft Word
Microsoft Excel
Email Management
Telemarketing
Virtual Assistance
Data Entry
Call Center Management
Quality Assurance
$20 hourly
Roberto I. P.
- 0.0/5
- (0 jobs)
I am a Process Optimization & Data Analytics Consultant with over 6 years of experience helping businesses streamline workflows, reduce inefficiencies, and make data-driven decisions. My expertise in Power BI, SQL, SAP ERP, and Lean Six Sigma allows me to analyze, optimize, and automate processes that boost productivity and reduce operational costs. 🔹 What I Offer: ✔️ Business Process Mapping & Optimization (BPM, Lean, Six Sigma) ✔️ KPI Development & Performance Measurement ✔️ Data Analytics & Visualization (Power BI, SQL) ✔️ Process Automation & Digital Transformation ✔️ Root Cause Analysis & Continuous Improvement 🔹 Why Work With Me? ✅ Proven track record of improving operational efficiency by 20-40% in past projects. ✅ Experience working with logistics, finance, retail, and manufacturing industries. ✅ Analytical mindset with a strong focus on delivering actionable insights. ✅ Effective communicator who ensures clear and measurable improvements. Let’s discuss how I can optimize your business processes and drive better results! 📩 Message me now and let’s get started!

Process Improvement
Microsoft Power BI
Business Intelligence
Microsoft PowerPoint
Microsoft Visio
Big Data
ISO 9001
Project Engineering
Microsoft Project
Microsoft Excel
Data Analysis
Customer Experience
Microsoft Power BI Data Visualization
Microsoft Word
$8 hourly
Ezequiel P.
- 0.0/5
- (0 jobs)
Software engineering student with hands-on experience in technical support and problem-solving in real-time environments. Strong analytical mindset, effective communicator, and committed to continuous learning and professional growth in the tech industry.

Process Improvement
Strategic Plan
Quality Control
Resolve
Project Analysis
Process Development
Project Plans
Interpersonal Skills
Problem Solving
Multitasking
Leadership Skills
Video Editing
Content Management
Copywriting
Content Creation
$10 hourly
Marc A.
- 0.0/5
- (0 jobs)
I am a detail-oriented, results-driven professional with extensive experience customer service, technical support, training development, quality assurance, and medical language services. My background in these areas allows me to drive operational improvements, optimize service delivery, and ensure high-quality standards across various industries, particularly within healthcare and professional services. Key Skills & Expertise: Training Specialist: I design and implement impactful learning programs that empower teams, elevate performance, and improve overall service delivery. Quality Analyst: Adept at identifying areas for improvement, establishing rigorous quality control measures, and maintaining adherence to high industry standards. Medical Interpreter & Transcriber: With an in-depth understanding of complex medical terminology, I ensure accurate, confidential communication within healthcare settings, playing a critical role in patient care and clinical outcomes. I am passionate about leveraging my diverse skill set to streamline operations, optimize quality, and bridge communication gaps. Whether it’s enhancing team performance, ensuring compliance, or facilitating seamless communication in healthcare, I thrive in roles that demand analytical thinking, strong communication, and a commitment to continuous improvement.

Process Improvement
Google Sheets
Google Docs
Data Management
Data Entry
Knowledge Management Tool
Ticketing System
Microsoft Outlook
Microsoft Office
SAP
CRM Software
Training & Development
Quality Assurance
Technical Support
Customer Service
$5 hourly
Reynaldo C.
- 0.0/5
- (0 jobs)
Optimizar procesos productivos, liderar equipos, garantizar la calidad y el cumplimiento normativo, y fomentar la mejora continua mediante herramientas tecnológicas y de gestión avanzada.

Process Improvement
ISO 9001
Root Cause Analysis
Statistical Analysis
KPI Metric Development
Quality Control
Data Analysis
Microsoft Power BI
Microsoft Excel
$8 hourly
John Cristian J.
- 0.0/5
- (0 jobs)
I am a Process Improvement Specialist and 3D Design Engineer with a strong background in Lean Six Sigma methodology, industrial process optimization, and CAD modeling. With experience in both operations and design, I bridge the gap between continuous improvement strategies and practical, real-world implementation. My work focuses on: -Analyzing and redesigning workflows to eliminate waste and reduce cycle time -Applying Lean Six Sigma tools (DMAIC, SIPOC, VSM, FMEA) to drive measurable results -Creating precise 3D models and layouts for industrial systems, machinery, and processes -Supporting manufacturing and logistics teams with process simulations and efficiency projects Tools and platforms I frequently use include: SolidWorks, AutoCAD, Fusion 360, Excel VBA, Power BI, and SAP. Whether it's a technical drawing, a process map, or a full-scale improvement initiative, I bring analytical thinking, creativity, and hands-on execution to every project. Let’s work together to transform your ideas into efficient, scalable solutions.

Process Improvement
Process Integration
Procedure Development
Electromechanics
Engineering Design
Implementation Plan
Process Flow Diagram
Process Engineering
Modeling
Electrical Engineering
Mechanical Engineering
CAD
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