You need me on your team because great customer support isn’t just about solving problems, it’s about creating experiences that make people feel heard, valued, and confident in your brand. That’s where I come in, bridging that gap with empathy, consistency, and care.
With over 5 years of experience in customer support and live chat assistance, I’ve helped eCommerce stores, SaaS platforms, and service-based businesses retain customers, resolve issues quickly, and build trust that lasts. I specialize in providing friendly, fast, and on-brand support across multiple channels including chat, email, helpdesk, and CRM systems.
Whether you need someone to manage your Shopify inbox, handle tickets on Zendesk, guide new users on Intercom, or maintain a helpful tone even under pressure, I’ve got you covered. I am available for 24/7 coverage or split shifts depending on your business needs.
What I Bring to Your Team:
✅️ Live chat support with Intercom, Tidio, Tawk.to, Crisp, and LiveChat
✅️ Email and ticket support using Gorgias, Freshdesk, Zendesk, HelpScout
✅️ Shopify and WooCommerce order management and customer service
✅️ Product or service onboarding and walkthroughs
✅️ Refunds, returns, tracking updates, and issue resolution
✅️ Customer feedback collection and reporting
✅️ Knowledge base updates and FAQ maintenance
Tools and Platforms I Work With:
✔️ Helpdesk: Zendesk, Gorgias, Freshdesk, HelpScout
✔️Live Chat: Intercom, Tawk.to, Tidio, Crisp
✔️CRM and Tracking: HubSpot, Zoho, Airtable,
Trello
✔️eCommerce: Shopify, WooCommerce, BigCommerce
✔️Documentation and Communication: Google Workspace, Slack, Outlook, Zoom
✔️Knowledge Base: Notion, Confluence.
Why Clients Love Working With Me:
✅️ I’m known for being a calm and clear communicator, even when dealing with tough or irate customers. I know how to de-escalate with empathy and keep things professional.
✅️ I bring strong emotional intelligence, which helps me understand what customers aren’t saying and respond in a way that makes them feel truly heard.
✅️ I’m a fast typist and efficient multitasker, which means I can handle multiple chats or tickets at once without losing accuracy or quality.
✅️ I adapt my tone and communication style to match your brand voice, whether it’s casual and friendly or polished and corporate.
✅️ I’m available for 24/7 support, including weekends and holidays, so your customers are never left waiting.
✅️ I treat every customer like they matter, because they do. And I treat your business like it’s my own, because I truly care about the growth of your business.
I care about the people behind the tickets, not just solving problems, but making sure your customers feel valued and loyal to your brand.
If you're ready for support that reflects the heart of your business,
send me a message. Let’s give your customers a five-star experience.
Warm regards,
Nahvoma V
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