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in Singapore

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Radhika A.

Singapore, Singapore

$100/hr
4.0
2 jobs

Struggling to align your products and services with user expectations? I specialize in identifying what makes users tick, and transforming complex challenges into seamless user experiences. Let's chat about what your project needs! Purpose-driven UX Researcher with 6+ years of expertise, delivering impactful, digital and physical service solutions. Experienced in solving complex problems, through qualitative and quantitative research, service design and strategy building. Skilled in user research, behavioural design, customer journey mapping, blueprint mapping, workshop design and facilitation, business development and product lifecycle development to name a few crucial ones. Notable Clients Bloomberg Philanthropies, Guild Living, Camden Council, Thoughtworks, IMDA Singapore, Housing Development Board, National Heritage Board, JPMorgan Chase, Singapore Zoo Projects User Research: 1. Delivered projects worth 3 million, helping improve and digitally transform living experiences 2. Conducted research through 45+ resident interviews, observation studies, vision alignment workshops with 50+ executive stakeholders Service Design 1. Conducted multiple service journey maps, front and back stage service blueprints and omni-channel strategies. Workshop and Sprints 1. Led 15+ discovery sprints, uncovering stakeholder challenges, needs and defining ideal product journeys that helped secure $50K in grants and supported 0→1 product development. 2. Conducted 100+ workshops for 2000+ public and corporate teams using design thinking and product innovation, contributing to the growth of tourism, with 10 million visitors expected a year while creating more job opportunities. Product Launch 1. Launched GrabKitchen, Southeast Asia’s largest cloud kitchen service, across 4 countries, achieving a 5.2x growth in food delivery revenue and a 173% increase in active users within 2 years of establishment.

  • Concept Design
  • Journey Mapping
  • Research & Strategy
  • Persona Development
  • Concept Development
  • Business Analysis
  • Visual Communication
  • UX Research
  • UX & UI Design
  • Workshop Facilitation
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