Hire the Best Web Researchers
in the Dominican Republic

A seasoned customer success, experience, and support professional with over fifteen years of dedicated experience in delighting clients and strategically leading teams. My passion lies in fostering exceptional customer relationships and leveraging data-driven insights to elevate service delivery. As an English speaker with Spanish as my first language, I offer strong communication skills and a natural ability to connect with a diverse range of individuals. My professional journey includes four years of successful remote team management, where I guided and supported a team of four to achieve shared goals. I am deeply committed to enhancing Customer Satisfaction (CSAT) through the application of empathy and strong social skills, ensuring positive and valuable customer experiences. Key Skills: * Exceptional Customer Service and Support * Remote Team Leadership and Collaboration * Expert in Customer Satisfaction (CSAT) Improvement * Strong Communication and Interpersonal Skills * Proficient in Data Analysis (currently pursuing Google Data Analytics certification) * Strategic Problem-Solving * Process Optimization * Adaptability and Quick Learning * Proficient in Google Suite, Social Media Management, and various integration tools (e.g., Zapier) Expertise in Customer Service Platforms: * Gorgias: Expert user with 6 years of experience, holding the following certifications: Gorgias Automate Certified & Gorgias Power Admin Extensive experience in leveraging Gorgias ChatBot, AI capabilities, tags, macros, flows, help center, and guidelines for automation and efficiency. * HelpScout: Proficient in utilizing HelpScout for customer support management. * Zendesk: Experienced in using Zendesk for customer service operations. Relevant Certifications: * Emotional and Social Intelligence - University of California * Google Foundations of Data Everywhere Certified * LinkedIn Customer Service Certified (including Handling Abusive Customers, Problem Solving, Working with Upset Customers, Communicating with Empathy, Building Rapport with Customers, Managing Customer Expectations, Delivering Bad News to Customers) Throughout my career, I have consistently sought opportunities to improve customer care and team performance. I am adept at working with various CRM systems, managing logistics through ShipStation, and navigating e-commerce environments such as Shopify and WordPress. I am eager to connect with opportunities where my leadership, deep understanding of customer service best practices, technical proficiency with leading support platforms, and growing expertise in data analytics can contribute to organizational success.

Hello, I have enough experience on Bookkeeper. I also have experience in the following areas: Accounting, Data entry, MS Excel, Word, typing fast, creating database, Web Research and Scraper data. I will deliver quality work on time, responsible with deadlines.