Hire the Best Zen Cart Specialists in Pune, IN

I’m a results-driven e-commerce support professional with 5+ years of experience helping online brands deliver fast, reliable, and customer-first support. Skilled in Gladly CRM, Zendesk, Twilio, Magento, ShipStation, Klaviyo, and Teamwork Commerce POS, I handle end-to-end customer operations with accuracy and care. What I can help you with: • Live chat & email support • Order processing, tracking & replacements • Returns, refunds & cancellations • PayPal & payment gateway invoicing • Inventory & backorder management • Multi-platform store support Why hire me: • Global client experience • Comfortable across time zones • Detail-oriented, fast, and dependable If you need reliable support that keeps customers happy, let’s connect.

🚀 I help companies design and scale Zendesk the right way, not just make it work, but make it reliable, measurable, and easy to operate as support grows. I’m a Service Systems Architect with 9+ years of hands-on Zendesk experience, working with startups, D2C brands, and enterprise teams. I’ve built and optimized support systems handling everything from early-stage setups to ~70,000 tickets/month omnichannel environments. I’ve worked with companies like Vimeo, Logitech, OLX, WeWork, Kaseya, Mobillium, and many more, and have experience supporting high-compliance workflows (KYC, fraud, VIP handling) ⚙️ What I Do Best ✔️ Zendesk Setup from Scratch (done right the first time) ✔️ Audit & Re-architecture of messy Zendesk instances ✔️ SLA design, escalation logic, and reporting accuracy ✔️ Omnichannel routing (email, chat, messaging, voice) ✔️ Automation design (triggers, automations, macros) ✔️ Zendesk Explore dashboards that leadership can trust ✔️ SSO (JWT), integrations, and API-based workflows ✔️ Migration from tools like Tawk.to, Freshdesk, etc. 🏆 Credentials & Recognition ✔️ Certified Zendesk AI Practitioner ✔️ Zendesk Support Admin Specialist ✔️ Official Zendesk Community Moderator ✔️ Hackathon Winner (Zendesk / Freshworks ecosystem) ✔️ Designed award-winning Omnichannel Routing system (~70K tickets/month) 🛠️ Product Thinking (Beyond Implementation) I’m also building ScriptRunner — a Zendesk-native automation platform. This gives me a deeper understanding of: - Where Zendesk works well out of the box - Where systems break at scale - How to design robust, future-proof workflows 🤝 If You’re Looking For - Someone who can clean up a messy Zendesk setup - Someone who can build from scratch properly - Someone who understands support operations, not just tools - Someone who thinks long-term, not quick fixes 👉 Then we’ll work well together.

I specialize in osCommerce, Zen Cart, Magento 2, and Open-Source CMS platforms such as WordPress, helping businesses and individuals implement effective solutions quickly while saving time and costs. My goal is to enhance website performance, build credibility, and support business growth. My services include custom programming, API integrations, plugin and module development, mockups and template design, theme customization, and SEO-focused internet marketing. With over 10 years of experience in web design and web development, I have worked with companies and clients across the United States, United Kingdom, Canada, Australia, Germany, Denmark, and other international markets. For me, success is defined by client satisfaction. I take pride in delivering quality work and ensuring every project meets the highest standards until the client is fully satisfied.

Hello and thank you for taking time to visit my profile. I am post graduate in Information Technology and Mathematics from Dr. Babasaheb Ambedkar Marathwada University, Aurangabad. I have been working as Dynamic Technical Team Lead, Team Lead, Sr. Software Engineer & Web developer for last 19+ years and having experience in driving integration, Working collaboratively with software development teams performance enhancement. Adept at fostering collaboration and open communication, ensuring effective team dynamics and high morale. I possesses proven skills in leadership, problem solving, and multitasking, facilitating the successful design, coding, testing, and debugging of complex applications. Committed to continuous improvement and innovation, ready to tackle new challenges and lead teams to achieve strategic goals. Created product apps and certified from platform providers for shopify, sap, netsuite suitecommerce and netsuite ERP. Developed Magento extensions and got certified by Magento for ecommerce websites. The extension captures customer data and checkout process can be customized in backend for applying coupon code runtime against customer. Worked with Zend framework for creating configuration and reporting system for a product. Social media integration like Facebook/Meta, X, Linked In, Google APIs