Hire the Best Zen Cart Specialists

A structured operations leader who helps businesses streamline customer support, develop high-performing teams, and build scalable processes. I believe in continuous improvement, take ownership from day one, and treat every business as if it were my own. Hi, I’m Chelle! 🙋🏻‍♀️ Over the past 10 years, I’ve grown from a frontline Customer Support Representative into leadership roles across Customer Support Management, Quality Assurance, Training, and Operations. That journey has given me a deep understanding of what it takes to build efficient support teams that deliver exceptional customer experiences. I don’t just manage customer support. I build the systems behind it. I’ve partnered with fast-growing DTC and eCommerce brands to improve workflows, coach high-performing teams, reduce escalations, strengthen quality standards, and create processes that scale as businesses grow. Here’s how I can help: ✔ Lead and manage remote Customer Support teams ✔ Recruit, onboard, and train Customer Support Representatives ✔ Build QA programs, scorecards, and coaching plans ✔ Create SOPs, playbooks, and knowledge base documentation ✔ Improve workflows and operational efficiency ✔ Resolve customer escalations and complex support cases ✔ Manage Shopify order support, returns, warranty claims, and logistics ✔ Track KPIs, CSAT, QA, productivity, and team performance ✔ Handle chargebacks, payment disputes, and fraud reviews ✔ Optimize CRM platforms and customer support processes Platforms & Tools eCommerce * Shopify * Amazon * eBay CRM & Helpdesk * Gorgias * Zendesk * Freshdesk * Gladly * Help Scout * Intercom * Re:amaze * Crisp Operations * NetSuite * ShipStation * Shipwire * Happy Returns * Returns Helper * Redo Project Management * Asana * Airtable * ClickUp * Trello * Basecamp * Loom Payments & Disputes * PayPal * Shopify Payments * Klarna * Stripe * Mollie I’ve also managed chargebacks across Shopify Payments, PayPal, Klarna, and Stripe, preparing compelling dispute evidence, supporting fraud investigations, and helping brands protect their revenue through consistent policy enforcement. Whether you need someone to lead your support team, improve customer experience, build scalable processes, or strengthen day-to-day operations, I’m ready to jump in and make an impact. Let’s build a customer support operation your customers will love!

My name is Anuj and i am having more than 7+ year experience in web designing and development.I have designed lot's of websites, mobile application for my clients all over the globe.I always play key role between customer requirements and turned that into qualitative end product. Designed multiple landing pages, Web apps, and web pages for many Proctor & Gamble brands..

A dedicated customer service professional with a strong passion for helping people and solving problems. I take pride in delivering exceptional support and consistently strive to make every customer feel valued, heard, and supported. With over four years of experience, I have developed hands-on expertise in: - Addressing customer inquiries and concerns promptly and effectively - Resolving complaints with empathy and efficiency - Managing order tracking and fulfillment processes - Handling returns and exchanges smoothly - Overseeing customer subscriptions - Responding to reviews and feedback across platforms such as Trustpilot and Gmail -Scheduling appointments and coordinating customer needs -Engaging with customers through Facebook and Instagram interactions - Utilizing Facebook Marketplace to drive engagement and sales -Creating designs using Canva and personalizing products via Printify - Generating reports to support performance tracking and continuous improvement Key strengths include: ✅ Proven ability as a high-ticket closer, confidently handling complex sales and negotiations ✅ Strong experience managing multiple Shopify stores with efficiency and attention to detail ✅ Skilled in coordinating with China-based suppliers to ensure smooth fulfillment and production timelines ✅ Versatile communicator across multiple platforms including email, live chat, social media, Kijiji, and Shopify Inbox ✅ In-depth knowledge of e-commerce and dropshipping operations, with a focus on optimization and scalability I have supported customers from the US, UK, Europe, and Asia, which has strengthened my ability to communicate effectively across diverse cultures and markets. Additionally, I am experienced with a wide range of tools, including Gorgias, Zendesk, Outlook, Helpdesk, Zoho, Gmail, Slack, WhatsApp, Discord, Shopify, Everstox, Flexport, Kijiji, Shopify Inbox, Microsoft Excel and PowerPoint, Trustpilot, Bookvault, Acutrack, Printify, Canva, Re:amaze, and Narvar. I am highly adaptable, quick to learn new systems, and committed to delivering excellent customer experiences in every interaction.

Hi, I'm Ninah! I've spent over a decade inside DTC ecommerce brands learning exactly where customer experience breaks down and how to fix it properly. Most brands come to me with some version of the same problems: - A support stack that was set up fast and never properly configured - Automation that isn't pulling its weight or showing ROI - A team stuck reacting to volume because the systems underneath them aren't built right - No clear picture of what customers actually experience after checkout I work across the full CX stack: Gorgias, Zendesk, Intercom, Siena, Klaviyo, Loop Returns, Shopify, and more with hands-on experience building these systems end to end, including AI bot setup and optimization. What I typically help with: - CX audits and gap analysis - Platform setup, configuration, and migrations - AI bot implementation and optimization - Workflow and automation buildouts - Post-purchase experience design (returns, exchanges, retention flows, loyalty programs) - Hiring and training CS Reps Track record: - Cut resolution time by 78% and increased automation 55% while holding 98% CSAT as Head of CX at Martie, a high-growth grocery ecommerce marketplace. - Built Public Goods' customer service function from zero as the brand scaled to national recognition, maintaining 96% CSAT through rapid growth - Led a payment migration as a PM at Public Goods that cut processing costs 19% What makes me different: I've run CX departments and I've been the Product Manager on the other side of the roadmap. I can bring you the strategy and then roll up my sleeves and build it with you! I operate as a fractional resource: senior-level strategy and hands-on implementation. My deepest experience is in DTC food, beauty, and personal care. If you're curious about how I can help you, send me a message! I'd love to chat and learn about your challenges.

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.

Expert E-commerce Customer Service Self-motivated and very dedicated. Well-organized and task-driven person. ★★★Fulfilling orders using Oberlo/Dropified/Manually/Amazon/Shipstation/★★★ ✓ Fulfill orders with 24 hrs. ✓ Fulfill orders Manually. ✓ Fix Matching Order not Found. ✓ Mark as Shipped. ✓ Notify Customer. ✓ Send a message to Aliexpress Seller. ✓ Reorder for Closed Order. ★★★E-com Platforms★★★ ✓Shopify ✓Woocommerce ✓Walmart ✓Amazon ★★★Customer Support & Service★★★ ✓ Email Ticketing System. ✓ General Admin Tasks ✓ Moderate Social Media Page. ✓ Handling Queries, Chargebacks, Refunds. ✓ Order Tracking/Shipment Status. ★★★CRM★★★ ✓ Konnektive √ Zoho ✓ FreshDesk ★★★Email Platform★★★ ✓Zoho Mail ✓Gmail ✓Zendesk ✓Gorgias ✓Gmail Suite ✓Thunderbird ✓Shopify Inbox ✓Reamaze ★★★Ordering System★★★ ✓Oberlo ✓Dropified ✓Dsers ✓Manual Fulfillment ✓Dropified ✓CJ Dropshipping ✓Walmart Manual order ✓Amazon Manual order ✓Shipstation ✓ShipBob ✓Shiphero I am building long term relations with my clients and always make suggestions that will help in the long term. I will communicate with you throughout the entire process in any preferred way. Experiences in: -Order Processing/Order Fulfillment for E-commerce Website (AliExpress Dropshipping) -Product Listing in Shopify (import products from AliExpress to Shopify using Oberlo) -Amazon Order Fulfillment -Email Support -Customer Support -Admin Support -Web Research & Data Entry -Virtual Assistance -Email Administration -Social Media Support -Manual Order fulfillment Software Experience: -Shopify -Dropified -Oberlo -Desk -Liveperson/LiveEngage -Google Spreadsheet -Amazon FBA -Answering disputes -Online Campaign -Mailwizz -Facebook Support/Moderation -Instagram Support/Moderation -Zohomail -Gmail for Business -Reamaze -Gorgias * Fluency in both written and oral English * Reliable in providing excellent service