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I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.

🏆 𝐓𝐨𝐩-𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤 With over 7+ years in web development, I've successfully completed 230+ projects, earning over $100K and accumulating 10K+ hours on Upwork. My commitment to excellence is reflected in unlimited revisions to ensure precise project alignment. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: - 𝐏𝐇𝐏 𝐂𝐌𝐒: WordPress, WooCommerce, Elementor, Shopify, Shopify Plus, BigCommerce - 𝐏𝐇𝐏 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤𝐬: Laravel, CodeIgniter, Yii - 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐁𝐮𝐢𝐥𝐝𝐞𝐫𝐬: Wix, Weebly, Squarespace, Webflow, Odoo - 𝐃𝐚𝐭𝐚𝐛𝐚𝐬𝐞𝐬: MySQL, PostgreSQL, MongoDB - 𝐅𝐫𝐨𝐧𝐭𝐞𝐧𝐝: JavaScript, jQuery, Bootstrap, React.js, Vue.js - 𝐒𝐞𝐫𝐯𝐞𝐫𝐬: Nginx, PHP-FPM, Apach 𝐋𝐌𝐒 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Specializing in Learning Management Systems (LMS), I have extensive experience with:​ ✔𝐊𝐚𝐣𝐚𝐛𝐢: Crafting engaging online courses and membership sites tailored to your brand.​ ✔𝐋𝐞𝐚𝐫𝐧𝐃𝐚𝐬𝐡: Developing WordPress-based LMS platforms with advanced learning features and payment gateways.​ ✔𝐋𝐞𝐚𝐫𝐧𝐖𝐨𝐫𝐥𝐝𝐬: Building interactive and customizable e-learning platforms.​ Upwork Support ✔𝐓𝐞𝐚𝐜𝐡𝐚𝐛𝐥𝐞: Creating user-friendly course platforms with robust marketing tools.​ ✔𝐓𝐡𝐢𝐧𝐤𝐢𝐟𝐢𝐜: Designing scalable learning environments with comprehensive course creation capabilities.​ ✔𝐌𝐨𝐨𝐝𝐥𝐞: Customizing robust e-learning systems with intuitive navigation and scalable features for organizations of any size. ✔️ 𝐔𝐬𝐜𝐫𝐞𝐞𝐧: Creating scalable, engaging video platforms with courses and subscriptions. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 𝐒𝐞𝐫𝐯𝐞𝐝: My portfolio includes projects in E-commerce, E-learning, ERP, CRM, Real Estate, and Marketplaces 𝐋𝐞𝐭'𝐬 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞: If you're seeking an experienced freelancer, a reliable outsourcing partner, or a mentor to discuss your project, let's connect to bring your vision to life. 🔎𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬 𝐭𝐨 𝐅𝐢𝐧𝐝 𝐌𝐞 ​LMS Expert, LearnDash, LearnWorlds, Kajabi, Teachable, Thinkific, Uscreen, Moodle, Online Course Design, eLearning Development, LMS UI/UX, WordPress Developer, Shopify Developer, Webflow Developer, Squarespace Expert, Wix Expert, Weebly Expert, UI/UX Design, Figma, FinTech Designer, SaaS Designer, Wireframes, Mockups, Clickable Prototypes, Adobe Photoshop, Illustrator, Graphic Design, Branding, Digital Learning Solutions, E-commerce Websites​

I have 9 year work experience in Full Stack development. In my carrier have worked with PHP, WordPress, Woo Commerce, custom Theme, plugins creation and customization, API integration, payment gateways implementation,HTML5/CSS3, UI/UX design etc. I do take care of both front end and back end. ✅Top Rated 🏅 | 9+ years of experience in building performance-driven, SEO-friendly websites. ✔️PHP: Laravel, Laravel Nova, Yii, REST API, MYSQL, MongoDB. ✔️CMS: WordPress, Woo Commerce, Shopify, Prestashop etc. ✔️LMS | Moode, LearnDash, BuddyBoss, WooCommerce, SureCart, CRM, Membership ✔️JavaScript, React.js, TypeScript, .Net, C #, Angular. js, Vue.js, Node.js Page Builder: Wix, SquareSpace, Webflow. ✔️Design: HTML/CSS, UI/UX, Graphics etc. 𝐋𝐌𝐒 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Specializing in Learning Management Systems (LMS), I have extensive experience with:​ ✔𝐊𝐚𝐣𝐚𝐛𝐢: Crafting engaging online courses and membership sites tailored to your brand.​ ✔𝐋𝐞𝐚𝐫𝐧𝐃𝐚𝐬𝐡: Developing WordPress-based LMS platforms with advanced learning features and payment gateways.​ ✔𝐋𝐞𝐚𝐫𝐧𝐖𝐨𝐫𝐥𝐝𝐬: Building interactive and customizable e-learning platforms.​ Upwork Support ✔𝐓𝐞𝐚𝐜𝐡𝐚𝐛𝐥𝐞: Creating user-friendly course platforms with robust marketing tools.​ ✔𝐓𝐡𝐢𝐧𝐤𝐢𝐟𝐢𝐜: Designing scalable learning environments with comprehensive course creation capabilities.​ ✔𝐌𝐨𝐨𝐝𝐥𝐞: Customizing robust e-learning systems with intuitive navigation and scalable features for organizations of any size -- 𝗟𝗠𝗦 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀 - Membership Plans - Grid/List Courses - Students & Instructors Dashboard - Online Payment - Many more... WHY AM I THE BEST OPTION AVAILABLE TO YOU? ➤ SATISFACTION OF PAST CLIENTS: I have a long list of extremely happy clients who enjoyed working with me and continue to use me for their projects in the future. ➤ CREATIVITY AND SUGGESTION: I enjoy coming up with fresh ideas for tactics that complement your company and increase output. Even though it's not a consultation, I offer a lot of recommendations. Clients appreciate my engagement and integration with their work as a result. ➤ TIME MANAGEMENT: I make an effort to finish my work ahead of schedule. Every time I set a deadline, I make an effort to deliver the work well in advance of the deadline, which helps me come across favorably. ➤ COMMUNICATION: This is something you will always be certain of. The foundation of any successful business is communication. My top priority is communication, and I make every effort to respond to my clients as quickly as possible; this is evident in their feedback as well. I promise to deliver top-notch work in the shortest amount of time. In addition to being my job, your projects are also my passion and pastime. Thanks

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

I’m a CRM and marketing automation specialist with hands-on expertise in HubSpot, Kajabi, Klaviyo, Webflow, Zapier, and email deliverability — helping businesses automate workflows, scale marketing systems, and improve conversion performance. Over the past few years, I’ve helped digital agencies, coaches, and eCommerce brands streamline their tech stack — integrating powerful tools that connect leads, emails, and sales seamlessly. My focus is on efficiency, data accuracy, and results. ✅ What I can help you with: HubSpot CRM setup, automation, and lead pipeline optimization Kajabi funnel setup, course automation, and email marketing Klaviyo campaign and flow creation (welcome, abandoned cart, winback, etc.) Webflow site optimization, integrations, and CMS automations Zapier workflow creation for cross-platform automations Email deliverability audits and domain setup (SPF, DKIM, DMARC) ✅ Why clients hire me: Fast, precise implementation and automation troubleshooting Strategic setup — not just “tech connections” but systems that convert Clear documentation and support after delivery 5-star client communication and reliable turnaround If you’re looking to connect your marketing tools, automate repetitive tasks, or optimize your CRM and email systems, I can help you build a setup that works smarter — not harder. Let’s make your automations run smoothly and your emails land where they belong — the inbox. 𝐊𝐄𝐘𝐖𝐎𝐑𝐃𝐒 Web Design, UX/UI Design, User Interface Design, User Experience, eCommmerce, UI redesign, Web3 design, Artificial Intelligence, Android and iOS app design, Landing Page Design, Web & Mobile App Design, Full-stack development, Mobile App Development, Web Development, Responsive Web Design, Graphics & UI Design, Wireframing, Material Design, Export Assets from Sketch, UI Research, Sketch, App, Adobe Photoshop, Adobe Illustrator, Graphic Design, Android Design, iPad Design, iPhone Design, Design Thinking, Interaction Design, SAAS, Designer, Adaptive, Design Expert, Application design, Desktop, Visual Design, Sketch, Mobile Design, Usability, Photoshop, Mock-up, App Design, Wireframe, Design Guru, iOS, Logotype, Adobe, platform design, Website Prototyping, Branding, Graphic Design, Graphics, eCommerce web design, SaaS product, InVision, eCommerce app design, Tailwind, WordPress design, sleek design, Logo Design, usability audit, Web & Mobile Design, Responsive Web Design, HTML5, CSS3, SAAS, Clickable prototype, Adobe Photoshop, Android guidelines, Animation UI, Motion/Animations design, 2D/3D Illustration.