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I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.

I have 9 year work experience in Full Stack development. In my carrier have worked with PHP, WordPress, Woo Commerce, custom Theme, plugins creation and customization, API integration, payment gateways implementation,HTML5/CSS3, UI/UX design etc. I do take care of both front end and back end. ✅Top Rated 🏅 | 9+ years of experience in building performance-driven, SEO-friendly websites. ✔️PHP: Laravel, Laravel Nova, Yii, REST API, MYSQL, MongoDB. ✔️CMS: WordPress, Woo Commerce, Shopify, Prestashop etc. ✔️LMS | Moode, LearnDash, BuddyBoss, WooCommerce, SureCart, CRM, Membership ✔️JavaScript, React.js, TypeScript, .Net, C #, Angular. js, Vue.js, Node.js Page Builder: Wix, SquareSpace, Webflow. ✔️Design: HTML/CSS, UI/UX, Graphics etc. 𝐋𝐌𝐒 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Specializing in Learning Management Systems (LMS), I have extensive experience with:​ ✔𝐊𝐚𝐣𝐚𝐛𝐢: Crafting engaging online courses and membership sites tailored to your brand.​ ✔𝐋𝐞𝐚𝐫𝐧𝐃𝐚𝐬𝐡: Developing WordPress-based LMS platforms with advanced learning features and payment gateways.​ ✔𝐋𝐞𝐚𝐫𝐧𝐖𝐨𝐫𝐥𝐝𝐬: Building interactive and customizable e-learning platforms.​ Upwork Support ✔𝐓𝐞𝐚𝐜𝐡𝐚𝐛𝐥𝐞: Creating user-friendly course platforms with robust marketing tools.​ ✔𝐓𝐡𝐢𝐧𝐤𝐢𝐟𝐢𝐜: Designing scalable learning environments with comprehensive course creation capabilities.​ ✔𝐌𝐨𝐨𝐝𝐥𝐞: Customizing robust e-learning systems with intuitive navigation and scalable features for organizations of any size -- 𝗟𝗠𝗦 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀 - Membership Plans - Grid/List Courses - Students & Instructors Dashboard - Online Payment - Many more... WHY AM I THE BEST OPTION AVAILABLE TO YOU? ➤ SATISFACTION OF PAST CLIENTS: I have a long list of extremely happy clients who enjoyed working with me and continue to use me for their projects in the future. ➤ CREATIVITY AND SUGGESTION: I enjoy coming up with fresh ideas for tactics that complement your company and increase output. Even though it's not a consultation, I offer a lot of recommendations. Clients appreciate my engagement and integration with their work as a result. ➤ TIME MANAGEMENT: I make an effort to finish my work ahead of schedule. Every time I set a deadline, I make an effort to deliver the work well in advance of the deadline, which helps me come across favorably. ➤ COMMUNICATION: This is something you will always be certain of. The foundation of any successful business is communication. My top priority is communication, and I make every effort to respond to my clients as quickly as possible; this is evident in their feedback as well. I promise to deliver top-notch work in the shortest amount of time. In addition to being my job, your projects are also my passion and pastime. Thanks

Are you looking for a professional Shopify expert to build or customize your online store? With expertise in Shopify store setup, theme customization, product uploads, and e-commerce optimization, I create clean and user-friendly online stores tailored to each client’s business goals. My Shopify Services: ► Shopify Store Design & Development ► Shopify Theme Customization ► Shopify Dropshipping Store Setup ► Product Upload & Collection Organization ► Shopify Apps Integration ► Payment Gateway Setup ► Mobile Responsive Shopify Design ► Shopify Store Redesign ► Speed Optimization ► SEO-Friendly Shopify Stores I focus on delivering: ✔ Modern & Professional Design ✔ Fast Communication ✔ On-Time Delivery ✔ User-Friendly Layouts ✔ Conversion-Focused Stores ✔ Client Satisfaction Whether you need a complete Shopify store or improvements to your existing website, I can help you create a professional e-commerce store that stands out and performs well. Skills: Shopify, Shopify Development, Shopify Designer, E-commerce Website Design, Dropshipping, HTML, CSS, JavaScript, Responsive Design, Product Listing, SEO Let’s work together to grow your online business. #Shopify #ShopifyExpert #ShopifyStoreDesign #ShopifyDeveloper #ShopifyWebsiteDesigner #ShopifyWebsiteDesign #ShopifyDesigner #ShopifySpecialist #ShopifyAppDeveloper #Ecommerce #LandingPage #Shopifyexpertupwork #ShopifyPlus #Ecommercedeveloper #WebDesign #Dropshipping #FrontEndDevelopment #Topratedplusdeveloper #ShopifyLandingPageExpert #ShopifyStoreRedesign #ShopifyThemeDeveloper #Topratedplusdesigner #Toprateddesigner #Toprateddeveloper Sincerely, Amin Chand_ Shopify | ShopifyExpert | ShopifyDesigner | ShopifyDeveloper

🚀 Zendesk & Freshdesk Expert | 10+ Years Experience | API, Handlebars, jQuery, JavaScript, Bootstrap With 10+ years of experience in Zendesk & Freshdesk, I specialize in system implementation, customization, and optimization. As an authorized Freelancer Partner, I help businesses streamline workflows, enhance automation, and improve customer support efficiency. 💡 Key Expertise: 🔹 Customization & Branding: Handlebars, jQuery, JavaScript API, Bootstrap, and UI enhancements. 🔹 Automation & Optimization: Advanced triggers, macros, workflows, and SLA configurations, etc. 🔹 Integration & API Development: Connecting Zendesk/Freshdesk with CRMs, ERPs, third-party tools, and many more. I’m here to optimize your support system, automate processes, and improve customer satisfaction! Let’s chat! 🚀

🛍️ Shopify Customer Support Specialist | Helping eCommerce Brands Deliver Exceptional Customer Experiences ⚡ Fast Responses. Happy Customers. Reliable Support. Hi, I am a full-time Shopify Customer Support Specialist dedicated to helping eCommerce brands provide outstanding customer experiences through email and live chat support. I help Shopify store owners manage customer inquiries, order-related concerns, refunds, returns, and account issues while maintaining a professional brand voice and high customer satisfaction. My goal is simple: resolve customer concerns quickly, improve customer retention, and help your business build long-term customer loyalty. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 💬 SHOPIFY CUSTOMER SUPPORT SERVICES ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🔹 Email Support 🔹 Live Chat Support 🔹 Order Tracking & Shipping Updates 🔹 Refunds, Returns & Exchanges 🔹 Order Management 🔹 Customer Account Assistance 🔹 Product Inquiries 🔹 Customer Complaint Resolution 🔹 Escalation Handling 🔹 Customer Retention Support 🔹 Ticket Management 🔹 Customer Follow-Up 🔹 SLA Compliance ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛍️ SHOPIFY STORE OPERATIONS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🔹 Shopify Order Management 🔹 Order Processing 🔹 Shipping Status Updates 🔹 Address Changes 🔹 Cancellation Requests 🔹 Discount & Promotion Assistance 🔹 Customer Information Updates 🔹 Customer Satisfaction Management ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛠️ TOOLS & PLATFORMS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ Shopify ✔ Gorgias ✔ Zendesk ✔ Intercom ✔ Freshdesk ✔ Help Scout ✔ HubSpot CRM ✔ Zoho CRM ✔ Slack ✔ Google Workspace ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🎯 WHAT YOU CAN EXPECT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ Fast Response Times ✅ Professional Customer Communication ✅ Organized Inbox & Ticket Management ✅ Customer-First Approach ✅ Strong Problem-Solving Skills ✅ Consistent Brand Voice ✅ Reliable Long-Term Support ✅ High Attention to Detail ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤝 WHY CLIENTS CHOOSE ME ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ Professional & Friendly Communication ✔ Strong Customer Service Skills ✔ Quick Learner & Adaptable ✔ Reliable and Responsive ✔ Dedicated to Customer Satisfaction ✔ Focused on Building Long-Term Client Relationships I take pride in representing brands professionally and ensuring every customer interaction leaves a positive impression. 📩 Let's discuss how I can help your Shopify store provide exceptional customer support and create loyal, satisfied customers. Best Regards, Maryam