Account Manager — Hotel Partnerships & Luxury Amenity Programs

Hello! We're seeking an enthusiastic, highly organized, and creative professional to join our team as an Account Manager focused on hotel partners and luxury hospitality programs. This role is ideal for someone who understands the elevated expectations of the hotel industry and thrives at the intersection of premium product curation, guest experience design, and B2B relationship management. You'll work closely with hotel procurement teams, purchasing, and minibar program directors to help properties deliver memorable guest experiences for their in room services. Key Responsibilities - Serve as the primary point of contact for hotel partners — from boutique properties to large luxury chains — ensuring a polished, high-touch account experience. - Collaborate with hotel operations and guest experience teams to understand property needs and translate them into tailored product and custom offerings. - Manage the full client journey from initial inquiry through delivery for the minibar - Work cross-functionally with internal logistics and product teams to ensure timely and on-brand fulfillment for each property. - Lead internal project briefings to communicate hotel-specific requirements, timelines, and brand standards. -Build and nurture long-term relationships with hotel partners, concierge teams, and hospitality procurement contacts. Qualifications -Background in hospitality, hotel sales, luxury amenity programs, or B2B account management is strongly preferred. -Excellent communication and relationship-building skills with a polished, professional demeanor. -Strong project management skills with meticulous attention to detail and delivery timelines. -Ability to manage multiple hotel accounts simultaneously without compromising on service quality. -Honest, dependable, and highly proactive — you anticipate client needs before they arise. -Familiarity with hotel procurement cycles and seasonal hospitality trends is a plus.