AI Agent Operations Engineer — Voice AI Quality & Tooling (ongoing, part-time → potential full-time)

Overview We run an AI voice assistant for self-storage operators. We have an internal, AI-assisted workflow for triaging call feedback — investigating what happened on a call, diagnosing the root cause in our codebase, and drafting fixes. We’re looking for someone technical to run that AI-assisted workflow day to day and help us make it better. You’ll be driving AI coding agents, reading real code to understand behavior, and improving the process and tooling itself. What you’ll do Use our AI agent tooling to work through a queue of customer feedback on AI voice calls. Read our TypeScript/Node codebase (voice-agent prompt assembly, workflow/“SOP” engine, tool implementations) to diagnose why the agent behaved a certain way — not just guess. Draft fixes: workflow-instruction edits, knowledge-base entries, or code changes via pull request with a clear verification plan. Improve the triage process itself — refine the AI agent prompts/skills, conventions, and the internal MCP tooling that powers it. Write clear, customer-facing summaries of what changed for our team to review and approve. You’re a great fit if you Read and reason about code confidently — ideally TypeScript/Node; React a plus. Have hands-on experience driving AI coding agents (Claude Code, Cursor, or similar) and understand how LLM prompts/tools/agents fit together. Think in cause-and-effect: “the agent did X because line Y / instruction Z.” Write precisely and concisely for both technical and non-technical audiences. Are process-minded — you spot the repetitive thing and turn it into a better workflow. Bonus: prompt engineering, LLM tool/agent development, or voice/conversational AI experience. How we work We’ll start with a paid trial on a small batch, then scale steady ongoing volume. To apply: Tell us about a time you used an AI coding agent to diagnose or fix something non-trivial in a codebase you didn’t write — what you did, and how you verified it worked. A link to relevant work is a plus.