Back-End Program Support Manager (Systems & Automation)

Back-End Program Support Manager (Systems & Automation) Remote | Contract-to-Hire Opportunity We are seeking a highly skilled, reliable, and detail-oriented Back-End Program Support Manager to join our growing team. This role is responsible for managing, maintaining, and continuously improving the core systems that power our programs, events, and customer experience. This position serves as the technical and systems backbone of the organization, working closely with the Operations Manager and partnering directly with the Front-End Support Manager to ensure seamless execution across all programs, sales activities, and live events. If you enjoy building systems, refining automation, solving technical challenges, and ensuring everything runs smoothly behind the scenes, this role is designed for you. About the Role The Back-End Program Support Manager plays a critical role in ensuring that all back-end systems, automation, and operational tools function efficiently and effectively across the organization. This role combines technical system management, internal team support, automation development, and light content/media support, making it ideal for someone who is both technically strong and operationally minded. Key focus areas include: Managing and optimizing backend systems across platforms Building and refining automations, workflows, and pipelines within GHL Providing internal technical support across multiple departments Supporting Operations, Coaching, Customer Support, Marketing & Sales, and Leadership Acting as a right hand to the Operations Manager for execution and system improvements Supporting content creation needs, such as graphics and minor video edits Managing and building operational structures within ClickUp (tasks, forms, dashboards, automations) This is a long-term freelance role with the opportunity to transition into a permanent position. Key Responsibilities ⚙️ Systems & Automation Management Build, maintain, and optimize Go High Level (GHL) automations, workflows, pipelines, and funnels Manage landing pages, forms, triggers, and email/SMS communication sequences Ensure all systems are functioning properly across programs, launches, and campaigns Troubleshoot and resolve system issues efficiently and proactively Maintain organized, scalable, and clean backend structures Work within ClickUp to build and manage tasks, lists, dashboards, forms, and automations Support team communication workflows within Slack and assist with integrations Work across platforms, including Facebook, JustCall, Zoom, AddEvent, Skool, YouTube, and Canva 🧠 Technical Support & Team Enablement Provide technical support to: Customer Support Team Head Coach Operations Manager Company Owner Marketing & Sales Team Assist with resolving platform and system issues (GHL, Zoom, Slack, etc.) Support onboarding and training of team members on systems and tools Identify system gaps and proactively recommend improvements 🎨 Content & Media Support Design graphics for social media, program communications, and marketing needs using Canva Edit and upload session replay videos and Q&A sessions to Skool Upload and organize replay content on Vimeo and other platforms Update digital workbooks, guides, and course materials as needed 🔄 System Development & Optimization Continuously improve workflows for efficiency, scalability, and clarity Support new program launches, sales channels, and events by building backend infrastructure Audit and refine existing automations, pipelines, and system processes Ensure alignment between marketing, sales, delivery, and customer experience systems 🤝 Cross-Team Collaboration Work in close partnership with the Front-End Support Manager Support backend operations for live events and program execution Coordinate with marketing and sales teams for campaign setup and tracking Assist the Operations Manager in implementing strategic initiatives and system improvements 👩‍🎓 Student Support Create student logins and distribute access details Approve and manage community access requests (cross-checking payments in GHL) Support engagement within the community where needed Process student refunds in accordance with company policy (with approval) 🎤 Event Support Update and manage class sessions within Skool and other platforms Provide live backend/system support during virtual events (including 5 Days to 5D) Create Zoom links, AddEvent links, and manage scheduling setup Attend team meetings and provide updates when needed Assist in the preparation and execution of upcoming events Core Systems & Tools Required (Strong Working Experience): Go High Level (GHL) ⭐ (Intermediate minimum, advanced preferred) Zoom Slack Google Workspace (Docs, Sheets, Drive, Gmail) Canva Vimeo Familiarity With: Social media platforms YouTube JustCall WhatsApp AddEvent Qualifications Minimum 2+ years of experience managing and building GHL systems, automations, and pipelines Minimum 2+ years of experience with ClickUp (automations, dashboards, workflows, task structures) At least 1 year of experience with Canva for graphic creation Strong technical problem-solving and troubleshooting skills Ability to manage multiple systems and priorities simultaneously High attention to detail and strong organizational skills Strong written and verbal communication skills Ability to work independently while collaborating across a remote team Patient, adaptable, and solutions-oriented mindset Work Style & Expectations Highly responsive and dependable Comfortable working in a fast-paced, evolving environment Takes ownership and proactively solves problems Willing to support across multiple departments and functions Able to start within 48 hours of the offer Position Details Type: Freelance (Contract-to-Hire) Location: Remote Hours: 20-30 hours per week Schedule Requirements: Must be able to work within Perth (Australia) time zone hours Occasional Saturday availability (1–2 times per month as needed) Raises: Conducted annually during performance reviews Reporting To: Operations Manager Additional Notes This role works in direct partnership with a Front-End Customer Support counterpart This is a long-term opportunity for someone looking to grow within the company We are hiring urgently and looking to onboard within one week