US Based Paid Media Account Manager

## Account Manager ### Role Overview The Account Manager is the primary owner of the client relationship across 4624Creative's three core services: **Paid Media, SEO, and Email**. This role does not personally execute every service. The Account Manager acts as the quarterback of the account, ensuring the client understands what is happening, the internal team is aligned, deliverables are completed accurately and on time, and opportunities or problems are identified before they require escalation. ### Core Responsibilities * Serve as the primary point of contact for approximately **8–12 client accounts** * Own the overall client relationship across Paid Media, SEO, and Email * Manage both single-service and multi-service client accounts * Develop a strong understanding of each client's business, goals, priorities, and current strategy * Coordinate across Paid Media, SEO, Email, creative, and other specialists assigned to the account * Ensure all client deliverables are completed accurately and on time * Prepare and send weekly and monthly client performance updates * Review reporting and performance data for accuracy before anything reaches the client * Translate specialist insights and performance data into clear, client-friendly communication * Lead recurring client calls and come prepared with performance context, updates, next steps, and outstanding items * Maintain clear internal documentation of client priorities, deliverables, decisions, and next steps * Track deadlines and proactively follow up with internal team members without requiring leadership to manage the process * Ensure client requests are acknowledged and routed to the appropriate team member promptly * Identify performance issues, missed deliverables, tracking concerns, budget issues, and other potential problems proactively * Identify opportunities for additional services, increased investment, or strategic expansion when appropriate * Manage client expectations and communicate changes, delays, or challenges before they become problems * Understand when an issue can be handled independently and when it needs to be escalated * Escalate major strategy, performance, scope, or relationship issues to agency leadership * Maintain a high standard of accuracy across reporting, communication, documentation, and account management ### What This Role Does NOT Own * Day-to-day Paid Media optimization and campaign execution * Technical SEO execution * SEO content production * Email campaign and flow production * Creative production Service specialists own execution. **The Account Manager owns making sure the right work is happening, understands why it's happening, and communicates it effectively to the client.** ### What We're Looking For * Extremely detail-oriented and organized * Strong written and verbal communicator * Comfortable owning client relationships independently * Proactive rather than reactive * Able to manage multiple clients, priorities, deadlines, and internal stakeholders simultaneously * Strong QA habits and high standards for accuracy * Able to understand performance marketing data and explain it clearly without needing to be the person executing the campaigns * Working knowledge of Paid Media, SEO, and Email marketing * Comfortable asking specialists the right questions and challenging something when it doesn't make sense * Able to turn information from multiple service teams into one cohesive client strategy and narrative * Takes ownership of problems through resolution rather than simply passing information between people * Reliable follow-through without requiring constant oversight * Comfortable working in a fast-moving agency environment ### What Success Looks Like * Clients know exactly who owns their account and trust that person * Client communication is accurate, clear, proactive, and timely * Weekly and monthly updates require little to no leadership revision * Deliverables do not fall through the cracks * Specialists can focus on execution instead of managing client communication * Multi-service clients experience Paid Media, SEO, and Email as one coordinated strategy rather than three disconnected services * Problems are identified and addressed before the client has to point them out * Agency leadership is involved for strategy and escalation, not routine account management