CallTrackingMetrics (CTM) IVR Setup Specialist – One-Time Project

CallTrackingMetrics (CTM) IVR Setup Specialist – One-Time Project **Project Type:** Contract / Freelance **Hours:** Approximately 50 hours total (depending on speed and experience) **Rate:** $12–$16/hour **Location:** Remote **Project Duration:** One-time project About the Project We are seeking a detail-oriented contractor to help deploy Interactive Voice Response (IVR) menus within CallTrackingMetrics (CTM) for approximately **500 client accounts**. This project involves following a standardized process to create and assign IVR menus that help our healthcare clients accurately track new patient versus existing patient phone calls. The work is repetitive but requires excellent attention to detail and the ability to follow documented procedures consistently across a large number of accounts. ## Responsibilities * Log into CallTrackingMetrics and access assigned client subaccounts * Create IVR (Voice Menu) configurations using our provided template/preset * Configure menu options for: * New Patients (Press 1) * Existing Patients (Press 2) * Fallback Routing * Verify routing numbers and receiving numbers are configured correctly * Assign IVRs to designated tracking numbers * Apply required tagging configurations * Test IVR functionality to ensure proper call routing * Document completed accounts and report any exceptions or issues * Follow detailed written SOPs and deployment instructions ## Requirements * Experience with CallTrackingMetrics (preferred but not required) * Experience with call tracking, phone systems, IVRs, or telecommunications platforms * Strong attention to detail and accuracy * Ability to follow step-by-step procedures without deviation * Comfortable working through a large volume of similar tasks * Strong written communication skills * Ability to work independently and meet project deadlines ## Nice to Have * Previous experience with healthcare marketing clients * Familiarity with call tracking platforms such as CallRail, Invoca, CallTrackingMetrics, or similar tools * Experience with QA/testing processes ## To Apply Please include: 1. A brief summary of your experience with call tracking or IVR systems. 2. Examples of any CallTrackingMetrics, CallRail, or similar platform experience. 3. Your estimated number of hours you can dedicate per week. 4. The word **"IVR500"** at the beginning of your proposal so we know you've read the full posting. We are looking for someone who is organized, reliable, and able to execute a repeatable process accurately across hundreds of accounts.