Expert E-Commerce Marketplace Manager & Listing Designer - Amazon, TikTok Shop, Etsy & More

Expert E-Commerce Marketplace Manager & Listing Designer – Amazon, TikTok Shop, Etsy & More We are an established towel company looking for an experienced E-Commerce Marketplace Manager & Listing Designer to take ownership of our online marketplace operations. We are looking for someone who is highly experienced, creative, proactive, and capable of managing both the technical/operational side of e-commerce and the creative development of professional, high-converting product listings. This is NOT an entry-level virtual assistant or simple data-entry position. We are specifically looking for an expert who can independently manage marketplace accounts, create and improve listings, design professional listing content, handle orders and customers, troubleshoot problems, and help us expand across additional selling platforms. This is a remote, long-term opportunity for the right person. We will begin with a paid trial period. MARKETPLACES Our current and future selling channels include: • Amazon Seller Central • TikTok Shop • Etsy • Walmart Marketplace • eBay • Additional relevant online marketplaces as we expand Strong hands-on Amazon Seller Central experience is required. Experience with TikTok Shop and multichannel e-commerce is strongly preferred. AMAZON SELLER CENTRAL The candidate must be highly experienced with Amazon Seller Central and comfortable independently handling: • Creating new product listings • Optimizing existing listings • Parent/child variations • Size, color, quantity and other product variations • Catalog management • SKUs • UPC/GTIN issues • Keyword and competitor research • Amazon SEO • Titles, bullet points and product descriptions • Backend search terms • Amazon A+ Content • Brand Store content • Suppressed listings and listing errors • Seller Support cases • Account health • Inventory and pricing updates • Promotions • Orders • Returns and refunds • Troubleshooting catalog and marketplace issues We want someone who can independently identify problems and opportunities within our Amazon account rather than waiting for us to tell them everything that needs to be done. CREATIVE LISTING DESIGN, PHOTOSHOP & AI IMAGE CREATION Strong creative/design ability is a major requirement for this position. We want someone who can take our product photos and product information and independently create professional, modern, high-converting marketplace listings from start to finish. The ideal candidate should be highly experienced with Adobe Photoshop as well as modern AI creative/design tools and understand how to combine both to produce professional e-commerce imagery. Responsibilities include: • Creating complete professional Amazon listing image sets • Professionally editing and retouching product photography • Adobe Photoshop editing and compositing • Color correction and product color adjustments • Background removal and replacement • Creating professional product infographics • Feature and benefit graphics • Size charts • Product comparison graphics • Lifestyle and use-case images • Creating realistic lifestyle scenes featuring our towel products • Using AI image-generation and AI editing tools to create and enhance product imagery • Combining AI-generated elements with real product photography • Placing products naturally into appropriate lifestyle/environmental settings • Maintaining accurate product colors, textures, dimensions and proportions when using AI • Amazon A+ Content design • Amazon Brand Store graphics • TikTok Shop listing imagery • Etsy listing imagery • Walmart Marketplace listing imagery • eBay listing imagery • Promotional marketplace graphics • Adapting creative assets for the requirements and best practices of different marketplaces • Maintaining consistent branding across platforms Experience with Adobe Photoshop is important, along with experience using professional AI image-generation and AI image-editing tools. Experience with Adobe Illustrator, Canva, or similar creative software is also beneficial. We want someone who understands e-commerce design from a sales and conversion perspective, not simply someone who can make graphics look attractive. The candidate should understand how images, copy, product positioning, benefits, comparison graphics and lifestyle imagery work together to create a listing that converts. A creative portfolio is required. We want to see examples of e-commerce listing images, Amazon A+ Content, infographics, lifestyle imagery and AI-assisted product imagery that you personally created. LISTING CREATION & OPTIMIZATION The right candidate should understand both the creative and technical sides of creating a successful marketplace listing. Responsibilities include: • Competitor research • Keyword research • Marketplace SEO • Writing optimized titles • Writing bullet points • Product descriptions • Backend keywords • Product categorization • Pricing and promotional recommendations • Creating variations • Organizing SKUs • UPC/GTIN management • Size and color variations • Listing image strategy • Conversion optimization • A+ Content • Keeping product information accurate across platforms We want someone who can be given a new towel product and take responsibility for building the listing from beginning to end. TIKTOK SHOP The candidate should be experienced with or capable of independently managing the seller side of TikTok Shop, including: • TikTok Shop Seller Center • Creating and optimizing product listings • Product management • Inventory • Orders • Fulfillment • Promotions • Shop issues • Marketplace policies • Customer-service issues • Creating professional TikTok Shop product pages and listing imagery This position does NOT include managing our TikTok, Instagram, Facebook or other social media accounts. Social media content and marketing will be handled separately. This position is responsible for the e-commerce/TikTok Shop seller side. ETSY, WALMART, EBAY & ADDITIONAL MARKETPLACES The candidate will also help us manage and expand our presence across additional selling platforms. Responsibilities may include: • Creating and managing storefronts • Creating new product listings • Uploading and optimizing products • Designing marketplace-specific listing imagery • Managing variations • Maintaining pricing • Maintaining inventory • Processing orders • Handling marketplace issues • Customer service • Identifying additional marketplaces where our products should be sold • Helping us launch onto new marketplaces We want someone who is comfortable learning and managing additional selling channels as the company expands. ORDERS & FULFILLMENT This is also a hands-on operational position. Responsibilities include: • Monitoring incoming orders across marketplaces • Processing orders accurately and on time • Coordinating with our warehouse/production team • Making sure custom or personalized orders contain the correct information • Monitoring shipping and tracking • Uploading/verifying tracking information when necessary • Following up on delayed or problematic orders • Resolving missing, incorrect or damaged orders • Maintaining organized records of orders requiring attention CUSTOMER SERVICE The candidate will also be responsible for marketplace customer service, including: • Responding professionally and promptly to customer messages • Answering product questions • Answering order questions • Handling shipping and delivery issues • Returns • Refunds • Exchanges • Replacements • Incorrect/damaged/missing orders • Custom and bulk-order questions • Marketplace disputes or customer issues when necessary Excellent written English and professional communication skills are extremely important. WHO WE ARE LOOKING FOR We are specifically looking for an EXPERT, not someone who is learning e-commerce. The ideal candidate has: • Extensive hands-on Amazon Seller Central experience • Proven experience creating and optimizing e-commerce listings • Strong Adobe Photoshop skills • Strong e-commerce graphic design skills • Experience with modern AI image-generation/editing tools • Experience creating realistic AI-assisted product and lifestyle imagery • Amazon A+ Content experience • Experience with multiple online marketplaces • TikTok Shop Seller Center experience strongly preferred • Etsy experience • Walmart Marketplace and/or eBay experience preferred • Strong understanding of e-commerce SEO • Strong understanding of conversion optimization • Excellent written English • Excellent customer-service skills • Strong attention to detail • Excellent organization • Ability to work independently • Strong problem-solving ability • Ability to identify problems and opportunities proactively We want someone who can truly take ownership of our marketplace business. The right person should not need to wait for instructions for every task. We want someone who can review our accounts, identify what needs attention, improve our listings, solve marketplace problems, create professional new listings, and help us grow and expand our marketplace presence. SCHEDULE & LONG-TERM OPPORTUNITY This is a remote position, but the candidate must be consistently available and working: Our working hours are 9:00 AM - 5:00 PM (Eastern Time) - However, we can be flexible and work out other hours. We will begin with a paid trial period. If the trial is successful, we are looking for someone to work with us long-term and take significant ownership of our e-commerce marketplace operations. REQUIRED WHEN APPLYING Please provide: 1. How many years you have personally worked inside Amazon Seller Central. 2. Examples of Amazon listings you personally created or managed. 3. Examples of Amazon listing images that you personally designed. 4. Examples of Amazon A+ Content you personally created. 5. Your graphic/e-commerce design portfolio. 6. Examples of AI-assisted product or lifestyle imagery you personally created. 7. Which AI creative/image tools you use. 8. Your experience with Adobe Photoshop. 9. Your TikTok Shop Seller Center experience. 10. Which other marketplaces you have personally managed. 11. Examples of e-commerce brands/accounts you have worked with, where possible. 12. Confirmation that you can be available. 13. Confirmation that you are comfortable beginning with a paid trial. Please begin your proposal with the words “TOWEL ECOMMERCE” so we know you have read the complete job description. Please do not apply unless you have BOTH strong marketplace management experience AND strong e-commerce creative/design capabilities.