Fractional IT Program Manager / Delivery Operations Lead

We are a growing boutique IT, cybersecurity, and technology advisory consultancy serving life sciences and biotech companies. We support clients across managed IT, cloud, security, compliance, AI enablement, and strategic technology advisory work. We are looking for a highly organized, proactive, and technically fluent project/program manager to help keep our internal team, executive leadership, and client delivery workstreams moving forward. This is not a pure administrative assistant role. We need someone who can run operating rhythms, manage scrums, track deliverables, hold people accountable, and bring structure to a fast-moving consulting environment. What You’ll Own You will sit at the intersection of delivery management, executive coordination, and internal operations. Your job is to make sure priorities are clear, commitments are tracked, and important work does not fall through the cracks. Tools Wrike Fellow Google Workspace Slab.com Egnyte Responsibilities may include: Running weekly internal scrums and project check-ins Maintaining action item trackers, milestone registers, and project plans Keeping executives and senior consultants accountable to deadlines and client commitments Preparing agendas, follow-ups, and briefing notes for internal and client meetings Tracking project risks, blockers, dependencies, and open decisions Helping translate loose discussions into clear next steps and owners Coordinating across multiple client engagements at once Supporting client-facing status updates and delivery summaries Helping improve our internal operating rhythm as we scale Keeping project tools, documentation, and task boards up to date What We’re Looking For The ideal candidate has strong project management discipline, excellent written communication skills, and enough technical fluency to operate comfortably in an IT consulting environment. You should be comfortable working with senior technical leaders, consultants, and executives. You do not need to be the deepest technical expert in the room, but you should understand how to manage technical work, ask good questions, identify blockers, and keep teams moving. Required experience: 5+ years of project, program, delivery, or operations management experience Strong experience running scrums, standups, project check-ins, or agile delivery rhythms Experience managing multiple workstreams at once Excellent written and verbal communication skills Comfort holding senior people accountable in a professional, constructive way Strong attention to detail and follow-through Ability to operate in ambiguity and create structure without waiting for perfect instructions Preferred experience: IT consulting, MSP, cybersecurity, SaaS, cloud, or technical services experience Familiarity with IT service management or professional services delivery Experience with tools such as Wrike, Jira, Asana, ClickUp, Freshservice, or similar platforms Experience preparing client-facing project updates or executive summaries Familiarity with biotech, life sciences, regulated environments, or compliance-driven organizations is a plus Engagement Structure This is a fractional contract role to start, likely around [X hours per week], with the opportunity to expand over time if there is a strong fit. We primarily work across Pacific and Eastern time zones. The right person will be responsive, organized, self-directed, and comfortable working with a small but growing team where priorities can move quickly. What Success Looks Like Success in this role means: Internal meetings have clear agendas, owners, and outcomes Client commitments are visible and tracked Executives know what they owe and when Delivery risks are surfaced early Project boards and trackers reflect reality Fewer things live only in someone’s head The team has a stronger operating rhythm week over week To Apply Please include: A brief summary of your relevant IT project/program management experience Examples of the types of teams or executives you have supported Tools you have used to manage scrums, projects, and deliverables Your availability by time zone A short example of how you keep senior stakeholders accountable without creating friction