Home Care Agency Managers & Scheduling Coordinators

Summary We are an early-stage startup validating a concept in the home care operations space, and we are looking to speak with people who manage caregiver scheduling, staff deployment, client intake, roster coordination, or field personnel at home care agencies. If you are a Scheduling Coordinator, Care Coordinator, Home Care Manager, Operations Coordinator, Client Services Manager, or similar role at a commercial, non-profit, franchise, or community home care agency, we would like to pay you for 60 minutes of your time and perspective. No preparation. No sales pitch. Just a structured conversation about how your agency manages caregiver scheduling, shift matching, staffing shortages, caregiver turnover, shift rejection, and operational coordination. What this is about Medi-Aide is exploring a care operations and coordination platform designed to help home care organizations improve scheduling, caregiver deployment, communication, shift visibility, and workforce retention. Before building further, we need to understand the problem from the people managing these workflows every day — especially those responsible for balancing caregiver availability, client needs, travel distance, last-minute changes, and staffing shortages. We want your real perspective on what is working, what is not, and what kind of operational software would actually help improve dispatcher efficiency and agency performance. Who we are looking for You are the right fit if: - You currently work at a home care agency, community care organization, franchise, or non-profit care provider - Your role involves caregiver scheduling, shift matching, roster management, staff deployment, or client intake - You regularly deal with staffing shortages, last-minute call-offs, caregiver turnover, shift rejections, or dispatcher workload - You are familiar with the tools or software your organization uses to manage scheduling and caregiver communication - You are involved in evaluating, recommending, or using operational software for care coordination - You are based in Manitoba or have experience with Manitoba home care operations This is not the right fit if your role is purely clinical or financial and you are not involved in caregiver scheduling, workforce coordination, or operational decision-making. We will ask you about - How caregiver scheduling and shift matching currently happen at your organization - How your team manages last-minute cancellations, shift rejections, and staffing gaps - The biggest causes of caregiver turnover or burnout from an operational perspective - How much time your team spends on manual coordination, calls, texts, spreadsheets, or scheduling tools - What software, portals, or systems you currently use - What information would make caregiver deployment easier or more efficient - Your reaction to a potential care operations platform focused on scheduling, caregiver visibility, anonymous wellness trends, and dispatcher efficiency You will not be asked to share confidential client or employee information. We are interested in general operational workflows and the challenges they pose. Interview details Format: 60-minute video call, Zoom or Google Meet Location: Manitoba preferred, but broader Canadian home care experience may be relevant Preparation: None required Confidentiality: Your feedback will be used for internal research only. Nothing will be attributed to you or your organization without explicit permission. Please answer the following when you apply - What is your current title and what does your role involve day-to-day? - What type of home care organization do you work for: commercial, non-profit, franchise, community care, or other? - Are you involved in caregiver scheduling, roster management, or shift coordination? - What tools or systems does your team currently use for scheduling or caregiver communication? - What is the biggest operational challenge your team faces with staffing, scheduling, or caregiver retention? How to apply Submit a short proposal with your answers to the five screener questions above. No formal cover letter is needed — just clear, honest answers. We review applications on a rolling basis and will reach out directly to schedule an interview if your experience is a strong fit.