Looking for a Customer Success Manager for Digital Sprout - A Home Service Digital Marketing Agency

Customer Success Manager For Growing Digital Marketing Agency We are a rapidly growing digital marketing agency that helps home service businesses across the United States grow through better marketing, systems, and execution. Our clients include HVAC companies, plumbers, roofers, landscapers, electricians, and other home service brands looking to scale. We are looking for a reliable, proactive, and detail-oriented Customer Success Manager who wants to become a long-term part of our team — not someone simply looking for short-term freelance projects. At Digital Sprout, we value people who genuinely care about client success, take ownership of their work, communicate proactively, and want to grow alongside a fast-moving company. Who We Are Digital Sprout Core Values (G.R.O.W.) -Guided by outcomes, not activity -Real, measurable results -Open, proactive communication -Win together—with purpose Digital Sprout Operations & Training Framework (L.A.T.) -Learn — Stay curious. Never stop improving. -Act — Put it into practice fast and refine. -Teach — Share what you learn so everyone gets better. Digital Sprout Vision 300 | 300 | 93 Help 300 home service businesses generate $300M+ in revenue through better marketing, systems, and execution — while maintaining a 93%+ annual client retention rate. About the Role As our Customer Success Manager, you will serve as the primary point of contact for clients and help ensure campaigns, websites, and marketing initiatives stay organized, aligned, and moving forward. You will work closely and be supported by our Project Manager and CEO to ensure we are best aligned with client goals and getting clients' results. We have a lean Operating team of the following: -Project Manager -Paid Ads Manager -Web Developer -Designer -Technical SEO Specialist -Content Creator -Lead Quality Specialist This role is ideal for someone who enjoys communication, project coordination, marketing oversight, and building long-term client relationships. You will not be responsible for performing paid ad management, advanced SEO work, full website development, or long-form content creation. However, you must have a strong understanding of general marketing principles and an eye for design and branding in order to review deliverables for quality assurance and brand alignment. We strongly encourage the use of AI within our company workflows. Candidates should already be comfortable using AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve communication, organization, efficiency, and marketing operations. What You’ll Do -Manage client communication with professionalism, responsiveness, and clarity. -Serve as the day-to-day point of contact for assigned clients. -Work alongside the Project Manager to coordinate timelines, priorities, and deliverables. -Collaborate with clients for digital marketing strategy, promotions, campaigns, and client growth ideas. -Review websites, landing pages, ads, social posts, and marketing materials for quality assurance, accuracy, and brand alignment before client approval. -Present campaign updates and performance insights in an easy-to-understand way. -Record Loom videos, send email updates, and participate in client calls or video calls as needed. -Help ensure projects and deliverables remain on schedule. -Follow up internally on pending items to keep campaigns moving forward. -Spot opportunities to improve campaign performance, communication, or client satisfaction. -Support invoicing for one-off client requests and additional work. -Assist with onboarding new clients and ensuring a smooth client experience. -Utilize AI tools to improve workflow efficiency, communication, reporting, and operations. What We’re Looking For -5+ years of experience in marketing coordination, account management, customer success, or a similar role. Agency experience is not required. -Excellent written and verbal communication skills. -Comfortable in front of a camera (Google Meetings) -Experience recording Loom videos or presenting marketing updates to clients. -Experience using ClickUp for task and project management. -Basic understanding of Figma for reviewing design files and collaboration. -Strong organizational skills and ability to manage multiple clients simultaneously. -Ability to review creative work with an eye for design, branding consistency, and user experience. -Comfortable reviewing websites and marketing materials for quality assurance. -Experience using AI tools such as ChatGPT, Claude, Gemini, or similar platforms. -Experience with client onboarding processes. **General understanding of digital marketing and related tools, including:** -Website best practices -WordPress & Elementor Theme Builder -Conversion Rate Optimization -Paid advertising -Social media -SEO fundamentals -Google Analytics -Google AdWords -Local Service Ads -Meta -Google Search Console -Google Business Profile Why Join Digital Sprout? -Long-term growth opportunity within a rapidly growing agency. -Collaborative and supportive team environment. -Opportunity to work with a variety of growing home service brands. -Strong systems, training, and operational structure already in place. -AI-forward company culture that embraces innovation and efficiency. -Ability to grow into larger leadership or operations roles over time. **Compensation Bonuses after 120 Days for Client Rentention and Upsells** **Quarterly Profit Margin Bonuses after 1 Year** Application Note To confirm you’ve fully read this posting, please start your cover letter with: “I’m a human 5655”