Operations Associate

Scope of Services • Patient Referral Management – Administer the intake workflow for new patient referrals, build and maintain accurate patient records, and support outbound appointment reminders. • Front-Desk & Scheduling Support – Field incoming patient phone calls, route requests to appropriate providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experience. • Internal Helpdesk – Serve as first-line support for clinic staff, triage incoming issues, and escalate to the Operations team as appropriate. • Clinic Operations – Maintain accurate provider schedules, update systems in real time, and keep providers informed of relevant changes. • Billing Administration – Assist with billing-related tasks including gathering required information, updating records, and routing issues to the billing team. • Data & Systems Accuracy – Maintain data integrity across the EMR, internal trackers, and operational tools; proactively flag process gaps or recurring issues for improvement.