Part-Time Technical Manager (HubSpot | GoHighLevel | Zapier)

The Part-Time Technical Operations Manager is responsible for making sure the company's technology, platforms, automations, and communication systems work together properly and support the day-to-day needs of the business. This person serves as the primary technical resource for the company and is responsible for resolving technical issues, maintaining systems and automations, managing platform enhancements, and coordinating with outside developers and vendors. This role ensures the company's platforms, workflows, and technical processes are operating properly and supporting the needs of the business. This role requires someone who is organized, detail-oriented, and comfortable working across multiple systems. The successful candidate must be able to troubleshoot issues, manage technical projects, coordinate with vendors and developers, and follow projects through to completion. Responsibilities *Ensure the company's marketing, sales, and customer systems are working together properly *Manage and maintain the systems that support lead generation, customer communication, purchases, and fulfillment *Troubleshoot issues involving email, SMS, voicemail drops, forms, automations, payments, and customer access *Ensure leads, customers, and members are receiving the correct communications and access at the right time *Support membership platforms, customer portals, and internal business applications *Manage user access, permissions, and account-related requests *Build, maintain, and troubleshoot automations and workflows *Identify and resolve issues involving system integrations and data flow between platforms *Respond to internal technical support requests and resolve system-related issues *Coordinate with developers and vendors on bug fixes, enhancements, and platform improvements *Test new functionality and verify issues have been resolved before release *Support reporting accuracy and troubleshoot data-related issues *Identify opportunities to improve workflows, reduce manual work, and increase operational efficiency *Help implement new systems, tools, and automations as the company grows Preferred Experience GoHighLevel HubSpot Clickfunnels Zapier WordPress Elementor BuddyBoss Spiffy Membership or community platforms Custom web applications Marketing automation systems Working with outside developers and technical vendors HTML and CSS Online education, coaching, membership, or digital product businesses Success in This Role A successful candidate will take ownership of the company's technical operations, automations, communications, payments, platform functionality, and customer access systems, ensuring systems are functioning properly, issues are resolved quickly, and technology continues to support the company's growth and day-to-day operations.