Product Tester (Phone & Task Execution Testing)

Spool is building AI systems that help people get real-world tasks done: phone calls, scheduling, coordination, follow-through, and the invisible administrative work that eats up everyday life. We’re looking for a small number of thoughtful, detail-oriented product testers to help us evaluate and improve our task execution platform, with a particular focus on outbound phone calls. What You'll Do You’ll use Spool to: Think of realistic everyday tasks and scenarios Schedule, initiate, and evaluate phone calls made by the product Test call quality, navigation, responsiveness, and outcomes Provide detailed feedback within the product on what worked, what failed, and what felt confusing or frustrating Help identify edge cases, bugs, UX issues, and opportunities for improvement Most testing will involve calls to: Businesses Government/public entities Customer support lines Service providers Other organizations with publicly available phone numbers Calls to private individuals are only permitted when you have their clear permission. Examples of Testing Tasks Examples might include: Calling a pharmacy about prescription status Asking a business about hours, pricing, or availability Navigating automated phone trees Scheduling or modifying appointments Requesting information from public agencies Following up on customer service issues Important Guidelines We care deeply about being responsible users of communication systems and building products people trust. Testers must: Use good judgment and act respectfully Avoid spammy, disruptive, repetitive, or harassing behavior Avoid excessive repeat calling Avoid intentionally wasting the time of businesses, nonprofits, public agencies, or individuals Never attempt fraud, social engineering, deceptive activity, or any other moral or legally questionable behavior Follow all instructions and testing guidelines provided by Spool Examples of prohibited behavior include repeatedly calling the same organization unnecessarily, intentionally provoking reactions, or creating situations likely to cause reputational or operational harm. Requirements Must be located in the United States Must have and use your own valid U.S. phone number (required for account verification/KYC) Strong written communication skills Strong attention to detail Comfortable giving candid product feedback Curious, creative thinker who notices UX issues and edge cases Reliable internet connection and computer access Nice to Have Experience with QA, customer support, operations, research, or product testing Familiarity with AI products/tools Experience interacting with customer service systems or administrative workflows