Social Media & Client Support Specialist

Fractional Social Media & Client Support Specialist Engagement type: Fractional / Independent Contractor Time commitment: 15-25 hrs/week Experience level: Mid-level (3-5 years) Role Overview This role provides dedicated fractional support for a single client, covering social media concepting, project management, and client reporting. The person in this role acts as an extension of the account team, keeping deliverables organized and on schedule while contributing creative input on social strategy. Key Responsibilities Social Media Concepting: • Develop content concepts and campaign ideas aligned to client narrative pillars • Draft content calendars for review • Research trends and competitor activity relevant to the client's industry • Collaborate with the account team on creative direction • Schedule all social posts using social calendars Project Management: • Own the project timeline and deliverable tracker for the account • Coordinate deadlines across internal team members and client stakeholders • Run or support status meetings, including agenda prep and follow-up • Flag risks or bottlenecks before they affect deliverable dates Reporting: • Weekly internal reporting on top-performing posts + suggestions on ways to improve • Compile monthly/quarterly performance reports (social metrics, media coverage, campaign results) • Maintain a running log of deliverables completed vs. planned • Prepare client-ready summaries with clear takeaways, not just raw data Requirements: • 3-5 years of experience in social media, or account/project management, ideally agency-side • Demonstrated ability to manage multiple workstreams independently • Strong writing skills and analytical (reporting) content • Comfortable working with enterprise clients and cross-functional stakeholders • Experience with project management tools (Asana, Monday, or similar) • Familiarity with social platforms and basic analytics reporting (Sprout) Success Metrics: • Deliverables consistently hit deadlines • Client reporting is accurate, clear, and delivered on schedule • Social concepts are on-brand and require minimal revision • Proactive flagging of issues rather than reactive problem-solving Tools Used: • Asana • Figma • Sprout • Google Workspace • Slack Engagement length: 3-month trial with option to extend Notes for Hiring: This is a fractional, 1099 engagement, not a W2 role. Weekly hours may fluctuate slightly based on campaign cadence but should average within the stated range. Ideal candidate can start with minimal ramp-up given the specificity of the client scope.