Stakeholder Interviewer – Journey-Based Customer Discovery

Help us discover why some home exercise routines become lifelong habits—while others end up collecting dust. We're looking for someone who genuinely enjoys talking with people and uncovering the stories behind their decisions. You'll help people tell the story of their real experiences, rather than selling a product or asking a series of survey questions. Our company develops healthcare technologies in part through NIH SBIR projects. As we prepare for our next phase, we need someone to help us better understand the people and organizations that influence long-term success with home exercise. You'll recruit and interview approximately 12–20 stakeholders over a two- to three-week engagement, while helping us identify promising follow-up contacts and recurring themes. These may include home exercisers, caregivers, therapists, community organizations, manufacturers, distributors, and others identified during the project. Rather than asking people what they might do in the future, our interviews focus on understanding what they have actually experienced. We're interested in the stories behind successful exercise habits, abandoned routines, purchasing decisions, and long-term engagement. We're looking for someone who is naturally curious, builds trust quickly, and is comfortable reaching out to people who may initially have little reason to participate. Experience with customer discovery, qualitative research, UX research, ethnographic interviewing, community outreach, or related work is highly desirable—but exceptional interviewing and communication skills are even more important. We're much more interested in your ability to earn trust, ask thoughtful follow-up questions, and recognize meaningful patterns than in any particular industry background. A detailed Statement of Work and interview framework will be provided to shortlisted candidates.