Call Answering & Scheduling Assistant — Home Inspection Company

Role Overview We are hiring a Call Answering & Scheduling Assistant to handle incoming calls, provide basic information, and schedule home inspections using our software (Spectora). You’ll play a key role in creating a great first impression and helping us keep our schedule organized and efficient. Responsibilities Answer inbound calls from homebuyers and real estate agents Communicate clearly, professionally, and confidently Gather key details (client info, property address, services needed, timeline, agent info, etc.) Schedule inspections using Spectora Respond to basic questions about our services and pricing Send confirmations and follow-ups when needed Escalate complex questions or urgent issues when necessary Requirements Strong English communication skills (spoken and written) Friendly, professional phone presence Reliable internet connection and quiet work environment Detail-oriented and organized Ability to learn and use Spectora (training provided) Previous experience in customer service, call handling, or scheduling is a plus Schedule Part-time: Flexible hours per day 5-6 Must be available during business hours (EST preferred) What We’re Looking For Someone who is dependable and consistent A great communicator who builds trust quickly Comfortable handling multiple calls and staying organized A team player who takes ownership of their role Bonus (Not Required) Experience in real estate, home services, or inspections Experience with CRM or scheduling systems