Client Onboarding & Implementation Coordinator

We are looking for a highly organized, proactive individual with strong project management skills to own the onboarding process for new facilities joining our program. This role is responsible for ensuring each facility moves smoothly from signed agreement to full operational kickoff. Key Responsibilities You will own the full onboarding workflow, including: Sending initial onboarding emails and welcome instructions to new facilities Distributing and tracking completion of onboarding forms Following up consistently with facilities that have not completed required onboarding steps Maintaining pipeline visibility and ensuring no facility stalls in onboarding Coordinating internal stakeholders to ensure readiness for kickoff Scheduling and running kickoff calls with facility teams Documenting key onboarding details and ensuring all required information is collected before go-live Acting as the main point of contact during the onboarding phase What Success Looks Like Facilities complete onboarding forms on time with minimal manual chasing Smooth kickoff calls with all required information ready No deals or facilities “stuck” in onboarding without visibility Clear tracking of each facility’s onboarding status at all times Ideal Candidate Strong project management or operations coordination experience Comfortable owning multiple accounts in parallel (high-volume onboarding) Excellent written and verbal communication Persistent follow-up mindset without being overly aggressive Experience in healthcare, DME, SaaS onboarding, or B2B operations is a plus Comfortable running structured kickoff or implementation calls Tools You May Use Clickup ( Project Management Tool) Email systems (Google Workspace) Scheduling tools (Calendly)