Ecommerce Operations Manager for DTC rapid growing Shopify Brand

We are a fast growing men’s basics and underwear brand. Quickly growing from 7 to 8 figures a year in revenue and beyond. I’m looking for an experienced ecommerce operations person to help run and improve the backend of a growing DTC brand. This role is for someone who has real experience with Shopify, ecommerce operations, inventory planning, order management, and customer support systems. Bonus if you work or have worked with financial models specific to ecommerce. This would start part-time at around 20 hours per week, but hours could increase or decrease depending on workload and fit. I’m also open to project-based work if that makes more sense. Responsibilities include: * Managing and improving Shopify operations * Helping with inventory planning and order planning * Streamlining customer support workflows * Reviewing customer issues and improving policies/processes * Creating cleaner systems so fewer things fall through the cracks * Tracking key operational details and reporting issues clearly * Bonus: experience working with ecommerce financial models, margins, forecasting, or basic P&L tracking Requirements: * Must have experience with Shopify * Must have experience working with ecommerce or DTC brands * Must be extremely detail-oriented * Must be organized, reliable, and proactive * Must be able to spot issues, fix processes, and communicate clearly * Customer support experience is required * Finance/modeling experience is a bonus, but not required I’m not looking for a general VA. I need someone who understands ecommerce operations and can help make the business run cleaner, faster, and with fewer mistakes. I also need someone who is a self starter and can think for themselves. Please include examples of ecommerce brands you’ve worked with, what systems you managed, and how you helped improve operations or customer support.