Cloud IT Technician (Google Workspace, Microsoft 365, Intune, ABM, NinjaOne, Sentinel1, etc.)

About Todd Tech Services: Todd Tech is a growing IT services provider based in Portland, Maine, offering managed security, cloud services, and technical support to small and mid-sized businesses. We pride ourselves on delivering responsive, hands-on support with a personal touch. We’re looking for an experienced Cloud IT Freelancer to join us on a contract basis. You’ll work directly with clients, assist with project-based implementations, and provide ongoing administrative support across Google Workspace, Microsoft 365, Intune, ABM, Ninjaone, Sentinel1, and other tools in our stack. This role also involves handling general tech support requests, everything from helping a small business configure their email routing to assisting a residential client with printer setup or device troubleshooting. If you’re comfortable juggling different types of tickets and enjoy variety in your day, this could be a great fit. Responsibilities: Perform day-to-day administration of Google Workspace and Microsoft 365 tenants, including email migrations, user and group management, policy configurations, and troubleshooting. Lead Intune/ABM deployments and device management, including configuration profiles, compliance policies, and onboarding devices. Provide client training sessions and support calls, explaining technical topics in a clear, user-friendly manner. Assist with management and troubleshooting in NinjaOne RMM, monitoring alerts, patch management, remote support tasks. Work with SentinelOne EDR for endpoint security deployments, policy adjustments, and incident response. Tackle general tech support tickets for small business and residential clients, tasks may include printer setup, basic networking issues, device troubleshooting, and app support. Collaborate with the Todd Tech team to document procedures, provide technical recommendations, and maintain high service standards. Requirements: Proven experience administering Google Workspace (email migrations, DNS, routing, security configurations). Strong knowledge of Microsoft 365 administration (Exchange Online, licensing, Teams, SharePoint, etc.). Hands-on experience with Intune MDM and ABM for Windows and MacOS environments. Comfortable leading training calls and client-facing support sessions and owning projects from start to finish. Experience with NinjaOne RMM for device monitoring, patch management, and remote support. Experience with scripting in NinjaOne with Powershell. Familiarity with SentinelOne EDR (policy management, threat remediation). A flexible, can-do attitude, willing to jump in and solve random tech support issues, whether for business clients or residential users. Ability to work independently, manage multiple priorities, and communicate clearly. Freelance/contract availability (initial scope: ~5-10 hours/week, may increase).