Jewelry Brand Online Store Support VA

We are looking for a reliable Virtual Assistant to manage customer support for our online jewelry brand. Responsibilities: - Respond to customer emails in a professional and timely manner - Handle order-related issues such as delivery delays, tracking requests, exchanges, and refunds - Manage support tickets through our customer service platform - Use our 3PL platform to track shipments, investigate delivery issues, and resolve customer concerns Requirements: - Excellent written English - Previous customer support experience - Strong attention to detail - Ability to communicate professionally with customers - Comfortable learning and using ecommerce and logistics software - Reliable internet connection To Apply, Please send: A brief introduction Your customer support experience Your weekly availability This is a long-term position with consistent work for the right candidate. Thank you very much!