Operations & Scheduling Support (Perth, Australia)

We are an award-winning, women-led cleaning company, headquartered in Perth, Western Australia, with branches in Gold Coast, Melbourne and Sydney. We are seeking an experienced person to provide Operations & Scheduling Support services for our Perth branch staring 29 June, with an induction being held week beginning 22 June. This engagement is ideally suited to an experienced Virtual Assistant, Operations Coordinator or Scheduling Specialist who enjoys working in a fast-paced environment and is confident communicating with both clients and contractors. The successful contractor will assist with the coordination of residential cleaning services, helping ensure bookings are scheduled correctly, service changes are managed efficiently and communication remains professional and timely. Scope of Services Services may include: ✔ Coordinating residential cleaning schedules ✔ Updating and maintaining bookings within our CRM system ✔ Liaising with independent contractor maids regarding availability and service requests ✔ Sending booking confirmations and service updates to clients ✔ Assisting with schedule changes and rescheduling requests ✔ Maintaining accurate client and booking records ✔ Supporting service continuity when availability changes occur ✔ Providing general operational and scheduling support Essential Requirements ✔ Scheduling or rostering experience ✔ Customer service experience ✔ Experience with Go High Level (XGrow) ✔ Excellent spoken and written English ✔ Availability to provide services during Perth business hours (AWST) ✔ Strong organisational and time management skills ✔ Excellent customer communication skills ✔ High attention to detail ✔ Reliable internet connection and suitable home office setup ✔ Experience using CRM systems and cloud-based software Highly Regarded ✔ Virtual Assistant experience ✔ Cleaning, trades or service industry experience ✔ Portuguese About the Work This engagement will initially require approximately two days per week of support, with the potential for additional work as the business continues to grow. One of the key challenges of this work is managing change. Cleaner availability can change frequently, clients may need to reschedule services and priorities can shift throughout the day. We are looking for a contractor who remains calm, solutions-focused and professional while managing multiple moving parts. To Apply Please provide: • A brief overview of your relevant experience • Details of any other scheduling, coordination or virtual assistant work you have completed • Confirmation of your availability during Perth business hours • Your hourly rate • Examples of CRM systems and software you have used We look forward to hearing from you!