Customer Experience & Operations Coordinator

Sacred Legacy is a premium collectible trading card company bringing the stories of the New Testament to life through beautifully illustrated collectible cards. We serve customers across the United States, Australia, and internationally, and are looking for a highly organised and proactive Customer Experience & Operations Coordinator to help support our growing community. This is a remote position working directly with the founders. Role Overview We are seeking a reliable and detail-oriented team member to manage customer support, social media enquiries, order administration, and general operational tasks. You will act as the first point of contact for our customers and community while helping ensure orders and enquiries are handled efficiently and professionally. This role begins at approximately 15 hours per week (3 hours per day, Monday-Friday) with potential to grow into a larger role as the company expands. Responsibilities Customer Support • Respond to customer emails • Respond to Facebook and Instagram messages • Assist customers with order enquiries • Provide tracking updates • Assist with address corrections and order changes • Coordinate with fulfilment partners regarding order issues • Manage replacement and damaged product requests Operations & Administration • Monitor customer service inboxes • Maintain organised records of customer enquiries • Escalate complex issues to management • Assist with operational tasks as required • Help maintain customer satisfaction and response time targets Partnership Enquiries • Manage incoming influencer and UGC creator enquiries • Assist with collaboration opportunities • Organise wholesale and distributor enquiries • Route partnership opportunities to management for review Community Management • Monitor Discord community activity • Assist with moderation when required • Support community announcements and updates Requirements • Excellent written English • Strong communication skills • Highly organised and detail-oriented • Comfortable using AI tools such as ChatGPT • Ability to learn new software quickly • Experience with Shopify is preferred • Experience with customer support is preferred • Ability to work independently Software Used • Shopify • Gmail • Meta Business Suite • Discord • Fulfilment Centre Portal • ChatGPT Success In This Role Looks Like • Inbox maintained daily • Customers receive prompt and professional responses • Operational issues are identified early • Escalations are handled efficiently • Community members have a positive experience interacting with Sacred Legacy Compensation Please provide: • Your hourly rate • Relevant customer service experience • Experience using Shopify, Meta Business Suite, or similar platforms • Examples of customer support work you have completed • Your availability and timezone We are looking for someone who is reliable, proactive, and excited to grow with a purpose-driven brand.