Influencer Operations Manager — Skincare Brand

About the role We are a fast-growing skincare brand running an active creator seeding program. We send products to influencers, collect content, and run it as paid ads. We are looking for a highly organised operations manager to own everything that happens after a creator says yes — from contract to content delivery. This is a detail-oriented, process-driven role. If you like systems, checklists, and making sure nothing falls through the cracks, this is for you. What you will do Send contracts to creators once a deal is confirmed and follow up until signed Collect creator shipping information and coordinate product dispatch Track all shipments and confirm delivery with each creator Monitor content deadlines — every creator has a 14-day window after receiving the product Send reminders at Day 7 and Day 12 after confirmed receipt Chase creators who are late and escalate if needed Receive and organise all content delivered — videos, photos, raw footage Verify that all deliverables match the brief before marking as complete Collect Instagram whitelist codes from creators after posting Keep the master tracking spreadsheet updated in real time at all stages Flag issues, ghosters, and top performers to the team weekly What we are looking for Strong organisational skills — you are the person who never lets anything slip Experience managing external contractors, freelancers or creators Comfortable chasing people professionally and persistently without being pushy Excellent written English for professional communication with creators Highly proficient in Google Sheets — you will live in a spreadsheet Experience with contract management, shipping coordination or influencer ops is a strong plus Autonomous and proactive — you flag problems before they become crises Familiar with file management tools like Google Drive, WeTransfer or Dropbox Available to respond to creators within a few hours during working days A typical day in this role Check the pipeline and update statuses for all active creators Follow up with any creator who has not confirmed receipt of their product Send Day 7 and Day 12 reminders to creators approaching their deadline Chase late deliveries and log all communication Receive and verify content from creators, organise files in Drive Collect whitelist codes and pass them to the media buying team Update the master sheet and flag anything unusual to the manager Volume expectations 20 to 50 active creators in the pipeline at any given time scaling to 100+ Response time to creators within 4 hours during working days Master sheet updated daily — no exceptions What we offer Fully remote, flexible hours Clear systems, templates and processes provided from day one Long-term collaboration for the right person Fixed hourly rate or monthly retainer depending on profile To apply please answer the following Have you managed influencer or creator operations before? If yes, describe the scope. How do you personally make sure deadlines and follow-ups never get missed? Are you comfortable chasing people when they go quiet — and how do you handle it? What tools do you use to stay organised across multiple ongoing tasks? What is your availability and preferred rate? How to apply Please do not send a generic application. Answer the questions above and include the following : A short description of a previous role where you managed multiple people, deadlines or moving parts at the same time — what the job was, what you were responsible for, and what happened when something went wrong Any relevant proof of past work — screenshots of spreadsheets you have managed, tools you have used, systems you have built, or references from previous clients A brief explanation of how you would personally handle this situation : a creator received their product 10 days ago, has not posted, is not responding to messages, and their deadline is in 2 days Applications without specific answers and past work examples will not be considered.