We're hiring: VA / EA / PA — Client Communication & Client Success

We're a marketing agency in the medical space, and we're looking for a VA, an EA, or a PA. We're open to all three. If you fit one of them, reach out. Quick side note on what each is: VA (Virtual Assistant) is a remote generalist who handles admin, communication, scheduling, and day-to-day tasks remotely. EA (Executive Assistant) is higher-level support to leadership. Manages priorities, communication, and keeps the people at the top organized. PA (Personal Assistant) supports an individual closely with their day-to-day, often more hands-on and operational. We're open to inquiries from all of these. Tell us which one you see yourself as. What this role actually is Your main job is to make sure we stay on top of client communication and client success. That means checking in with every single lead so nobody slips through, making sure clients are onboarded properly, and making every client feel like they're having a once-in-a-lifetime experience where they're handheld through everything from start to finish. This is not just a "do the tasks" role. You'll also be expected to come with your own recommendations on how we can optimize different tasks, onboardings, and SOPs. You spot something that can be done better, you bring it forward. And it grows. This is the starting point, but there's real room to develop here. Over time you can take on more authority and eventually have team members working underneath you. Software we use You don't need to know these already. They're easy to use and work like most tools. If you do know them, that's a plus point, so let us know what you've used. GoHighLevel (GHL) is our CRM, and what we and our clients run everything through. WhatsApp is for client communication. Some clients don't use WhatsApp, so those conversations happen natively inside GHL. ClickUp is where tasks live, and we have an agent inside ClickUp you can use: just tell it the list, the task, and exactly what you expect. Extra tools we use (not required, just a bonus if you know them): Make.com n8n The tasks (for now) Client communication. Stay on top of it, answer questions, and write down every task that comes up. Task handling. If it's something you can do, go into ClickUp and assign it to yourself (you can use the ClickUp agent for this). Onboarding calls. For the first while, you'll sit in on client onboarding calls, just to learn how we do it and the full process we go through. Strategy launch calls. Separate from onboarding. This is where we walk clients through the platform and what they and we need to do. These vary case by case, so we need you absorbing as much as possible. Lead communication in GHL. Respond to leads who aren't clients yet, and note down everything important. This keeps us always on top of what's been said. These are the tasks for now. There will be other small tasks that change over time, but they'll all fall within these same areas. We're looking to hire very, very soon, so if this sounds like you, let us know when you can start.