GHL Technical Support Specialist

Posted 2 weeks ago

Worldwide

Summary

GHL Technical Support & Studio Success Specialist We are looking for an experienced GoHighLevel Technical Support Specialist to assist our customers with onboarding, setup, support, and ongoing platform use. We are a GHL agency that provides GHL and studio management tools to dance studios, music schools, performing arts schools, and other class-based businesses. Our customers are often non-technical studio owners, so we need someone who can understand their questions clearly, troubleshoot from inside their GHL sub-account, and provide simple, helpful support. The role includes assisting with new customer onboarding, setting up workflows, forms, calendars, pipelines, automations, tags, email/SMS notifications, and other GHL features. You will also answer support questions via chat/email, complete customer setup tasks, and help ensure studios have a smooth experience using the platform. The ideal candidate will have strong GHL experience, especially working inside sub-accounts, and be confident with workflows, automations, onboarding, and customer support. You should be able to explain technical steps in plain English and support customers who may not be tech-savvy. This is a part-time, remote, long-term role. Requirements: * Strong experience with GoHighLevel * Experience working inside GHL sub-accounts * Confident with workflows, automations, forms, calendars, pipelines, triggers, tags, and CRM setup * Experience in technical support or customer onboarding * Strong written English communication * Ability to explain technical concepts simply * Reliable, organised, and customer-focused * Able to troubleshoot independently and escalate when needed Experience with studios, SaaS support, live chat support, onboarding calls, GHL funnels/websites, DNS/email setup, or automation tools like Zapier/Make would be highly regarded..

  • Less than 30 hrs/week
    Hourly
  • 6+ months
    Duration
  • Intermediate
    Experience Level
  • $6.00

    -

    $13.00

    Hourly
  • Remote Job
  • Complex project
    Project Type
Skills and Expertise
Mandatory skills
Technical Support
Computer Network
Nice-to-have skills
Online Chat Support
Customer Support
Activity on this job
  • Proposals:20 to 50
  • Last viewed by client:2 weeks ago
  • Interviewing:
    14
  • Invites sent:
    20
  • Unanswered invites:
    5
About the client
Member since May 27, 2024
  • Australia
    South Windsor4:45 PM
  • $5.5K total spent
    21 hires, 2 active
  • 532 hours
  • Tech & IT
    Individual client

Explore similar jobs on Upwork

Partner for Luxury Home SystemsHourly‐ Posted 3 weeks ago
Sales
Customer Service
Phone Communication
Content Writing
Phone Repair Technician (Full-Time)Hourly‐ Posted 2 weeks ago
Electronics

How it works

  • Post a job icon
    Create your free profile
    Highlight your skills and experience, show your portfolio, and set your ideal pay rate.
  • Talent comes to you icon
    Work the way you want
    Apply for jobs, create easy-to-by projects, or access exclusive opportunities that come to you.
  • Payment simplified icon
    Get paid securely
    From contract to payment, we help you work safely and get paid securely.
Want to get started? Create a profile

About Upwork

  • Rating is 4.9 out of 5.
    4.9/5
    (Average rating of clients by professionals)
  • G2 2021
    #1 freelance platform
  • 49,000+
    Signed contract every week
  • $2.3B
    Freelancers earned on Upwork in 2020

Find the best freelance jobs

Growing your career is as easy as creating a free profile and finding work like this that fits your skills.

Trusted by

  • Microsoft Logo
  • Airbnb Logo
  • Bissell Logo
  • GoDaddy Logo