Call Center Architect — Integrate LeadPerfection CRM with a Cloud Dialer

We run an outbound sales and installation operation on LeadPerfection (our CRM and system of record). We're looking for a call-center architecture expert to do two things: 1. Help us select the right cloud dialer / contact-center platform for our requirements and scale. 2. Design and build a robust, two-way integration between that platform and LeadPerfection using LeadPerfection's APIs. LeadPerfection has no native integration with any dialer / call-center software, but it exposes a REST API and webhooks. The heart of this project is building a reliable custom integration (likely orchestrated through n8n or Zapier) so our dialer and CRM stay in sync automatically — no manual copy/paste. We're a small in-house team with high daily outbound call volume, where speed-to-lead is critical. What we're building: - LeadPerfection stays the source of truth and owns our disposition-based follow-up logic — queues that change based on appointment outcome (sale / demo-no-sale / cancelled, etc.). - The dialer is the execution layer: it places calls, sends SMS/email, rotates numbers, and reports every outcome back to LeadPerfection. - A middleware layer (n8n/Zapier) bridges the two: pulling the right leads to dial out of LeadPerfection and writing call results back in, so the CRM's follow-up queues advance correctly. Key LeadPerfection endpoints we expect this build to use: - GetSalesApptDispProd (TYPE = u) — enumerate our call queues and their cqd_ids - GetLeadsByCQDID — pull the leads due to be dialed for a given queue - AddCallHistory — write call dispositions/results back onto the LeadPerfection record LeadPerfection API docs: https://app.swaggerhub.com/apis-docs/LeadPerfection/Examples/2.0?view=uiDocs The platform we select must support: 1. Automated SMS and email, triggered by call outcomes / dispositions 2. Disposition-based automated workflows 3. A single, continuous agent dialing interface — reps click from call to call while dispositioning, messaging, and CRM sync all happen in the background 4. Priority-based call queuing — high-priority leads (e.g., fresh inbound leads) are dialed first 5. Outbound phone number rotation for deliverability 6. Phone number health / caller-ID reputation monitoring (spam-flag detection and remediation) 7. Flexible, multi-step automated reattempt rules 8. A solid REST API and webhooks to support the integration described above Scope of work / deliverables: 1. Platform recommendation — recommend a dialer/contact-center platform that meets the requirements and fits our team size and call volume, with a clear rationale and cost outlook. 2. Integration architecture — design the LeadPerfection ↔ dialer data flow: sync cadence, lead pull-to-dial, deduplication, and disposition write-back. 3. Build and test the integration (n8n/Zapier + APIs): pull leads by queue, push to the dialer, capture call outcomes, and write results back to LeadPerfection reliably. 4. Configure the dialer — campaigns, automated workflows, number rotation, reattempt rules, and the agent dialing interface. 5. Documentation and handoff — document the build so we can maintain and extend it. Required expertise: - Demonstrated experience integrating CRMs with cloud dialers / contact-center platforms - Hands-on with outbound/blended dialer platforms (e.g., JustCall, Convoso, Readymode, NobelBiz, Five9, or similar) - Strong with REST APIs, webhooks, and automation tools — n8n and/or Zapier - Solid understanding of caller-ID reputation, number rotation, STIR/SHAKEN, and outbound deliverability best practices - Bonus: prior LeadPerfection experience, or experience with home-services / home-improvement call centers