The College Secretariat of Youth College would like to implement a queueing management system for CS counter to improve the quality of the services.
2. Description of process flow
2.1 Students select a service on menu in a tablet when they arrive the CS counter.
2.2 The system sends alert message to the PC of the related staff after service is selected.
2.3 Staff acknowledges the calling/alert message, the system turn off all the related call/alert message and then the staff goes out and provides the service to student.
3. Function Requirements
3.1 Use 20” tablet or touch screen monitor to select the service. The UI design of the menu is described in the attached document. The system and the computers that receive the message are in the same network/domain.
3.2 Admin users can add/delete/modify the services, i.e, the buttons and description on the button)
3.3 Admin users can add/delete/modify IP address of PCs that receive the alert message/call.
3.4 One button relates to one IP address.
3.5 Program will provide the reports of
3.5.1 Job log. Report of all the services received with date and time.
3.5.2 Statistic report. Report of all the services received with date and time in Pivot table format.
3.6 The OS of PC is Windows 7
You need to suggest the method of sending the call/ alert message. For example, How to send the call/message to PC. Any client application has to installed in the client PC. etc