5CA is now hiring a German speaking customer service rep who loves gaming, to provide support for various Tech and Gaming Companies while working from home!
Minimum 4 GB RAM memory, i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
Message me if the following applies to you:
- You are fluent in German and English, in speaking and writing.
- You have experience with the newest video games and consoles.
- You own a PS4, Xbox one or a modern gaming PC/laptop.
- You have experience in a Customer Service environment
- You are a quick learner and are open to working with new technologies and products.
- You are flexible, a strong communicator, good at multitasking and problem solving.
- You are available for a long term position and able to work with a fixed schedule.
- You have a dedicated quiet work space that is located within your own residence.
What you'll be doing:
* Providing Customer Care services to customers, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this.
* Working together with team leaders and trainers to constantly keep your knowledge up-to-date.
* Making sure that the customer is satisfied with the whole customer service experience, every time.
What we offer
* A professional and multicultural working environment with people from all over the world.
* The possibility to work from the comfort of your own home.
* Up to date training and access to the latest information in technology and video games.
* An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise.
* All the required software, tools, and database.
* Being part of a company that treats remote employees as part of its family.
--- About 5CA ---
5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high-quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and video gaming.