Book a Development & IT Consultation with Ruben T. | Upwork

Development & IT Consultation with Ruben T.

4.9 · 72 reviews

I can provide you guidance in any Microsoft 365 and Azure question, this includes issues with Exchange Online, SharePoint, Identity, Active Directory, Ad Connect, and Migration from any type of mail provider to Microsoft or any other mail server including DNS and web hosting configuration, mail flow rules creation and compliance policy, Archive configuration, DNS setup, Azure DevOps, Multifactor authentication, Docker, and many mores.

Get personalized advice on:

Cybersecurity & Data Protection Data Analysis & Reports IT Support & Services data analysis security engineering cloud migration microsoft azure microsoft exchange online

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About Ruben

Technical Support Specialist

97% Job Success

4.9 (72 reviews)

South Saint Paul, United States - 5:25 pm local time

As a Technical Support Specialist for Microsoft, my strengths and skills include:

In-depth knowledge of Microsoft software and products, including Windows OS, Office Suite, and Azure cloud services.

Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues effectively.

Strong communication and interpersonal skills, allowing me to interact with customers and team members efficiently.

Ability to work well under pressure and prioritize tasks effectively to meet deadlines.

Some of my notable projects and accomplishments include:

Successfully resolved over 100 technical issues per week, maintaining a customer satisfaction rating of 95% or higher.

Developed and implemented a new customer service training program, resulting in a 25% increase in first-call resolution rates.

Completed a Microsoft-certified training program in Azure cloud services, expanding my knowledge and expertise in the field.

My education background includes various Microsoft certifications including Windows and Office products.

Overall, I am a dedicated and experienced Technical Support Specialist with a proven track record of delivering high-quality customer service and resolving complex technical issues.

What to expect

Schedule the consultation

Choose from the freelancer’s available days and times.

Get advice for your custom needs

Share details about your project and what you want to talk about. The freelancer will review and reach out if they have questions.

Join the Zoom meeting

1-on-1 meeting with the freelancer to discuss your needs and project.

Approve the work

The freelancer will finish up the documents you asked for and send them to you for approval:

Before the consultation

Here’s what Ruben will need to know before you meet

Tell me about yourself and what you want to talk about

Frequently asked questions

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Good dude, was available same day/same hour, effective consultation on my azure config issue, screenshared and talked me through possibilities and general guidance. Also provided solid notes in the summary after the call so I had clear action items on my end. Thanks you Ruben!

Ruben was fantastic. Solved our problem immediately!

First 30 minute consultation went great. Rube is a good listener, he asked insightful questions. And he was able to help suggest next steps what will improve the deliverable.