For Zendesk, the world’s leading customer support software company, building specialized teams in cities around the world allowed them to tap into skills in different markets—a model that has fueled Zendesk’s growth from Manila to Dublin to Copenhagen.“There are different skill sets and bodies of knowledge in each market in terms of engineering,” said Zendesk’s SVP of Product Development Adrian McDermott. Zendesk saw the opportunity to capitalize on the specific skills and technology trends in those regions. Watch the video to learn how SVP Adrian McDermott has taken an international approach to finding top talent with the help of Upwork.

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