Remote Customer Service Job - Freelance

Upwork ($UPWK) is the world’s work marketplace for companies looking to engage the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Build rewarding relationships in the world’s work marketplace and take your independent career to the next level.

From contract to payment, we help you work safely and get paid securely. With over 60,000 jobs posted weekly, the opportunities are endless. We serve everyone from one-person startups to 30% of the Fortune 100. Find the right opportunities and a home for your freelance business on the world's work marketplace.

Customer service specialist services might include:

• Handle chat support requests for a growing company 
• Become a subject matter expert for a tech company’s products
• Help answer incoming calls and respond to emails from customers of a small business
• Assist with handling customer complaints
  

Requirements to become an freelance customer service specialist on Upwork:

• Must be over the age of 18 with an internet connection
• No prior experience is required but prior experience is preferred

Preferred skills for customer service freelancers

• High school diploma, GED, or equivalent
• Ability to handle a high volume of chat support tickets
• Ability to respond to customers courteously and in a timely manner with the goal of solving their issues
• Exceptional communication skills
• 1+ years of customer service experience
• A quiet place in your home where you can work without background noise

U.S. Law restricts Upwork from conducting business with individuals or entities located or traveling in restricted areas:

• Iran
• North Korea
• Syria
• Crimea, region of Ukraine
• Cuba
• Individual nationals of Cuba
• Any other country or region restricted by law (this changes occasionally

In compliance with U.S. Law, Upwork does not conduct business with individuals and entities on a list called the Specially Designated Nationals ("SDN") list. 

Upwork is proudly committed to fostering a diverse and inclusive community. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  All users of Upwork are equally required to comply with all laws in their use of the Site, including anti-discrimination and anti-harassment laws.