Air Administrator

Air Administrator Location: Remote (Business located in Northern Ireland, UK). Open to International hire.) Salary: Dependant on experience and hours. Plus benefits. Open to commission based on a monthly draw. Contract: Part-time or Full-time (20–30/35+ hours per week) A Growth-Oriented Opportunity with Vision At EdenGate Travel, we are more than a travel agency—we are a mission-driven organisation operating as one team under two brands, EdenGate Travel and Reformation Tours. Our goal is to connect people, ministries, and organisations across the globe, enabling meaningful travel experiences that foster kingdom impact. We’re thrilled to offer a detail-oriented, proactive individual the opportunity to join us as an Air Administrator. This role combines administrative expertise with the chance to play a key role in supporting ministries, organisations, and individuals in achieving their mission. If you’re looking for a career that combines professional growth with meaningful work, this could be the perfect role for you. Why We’re Expanding Our Team Our business is growing, and we are expanding our team to ensure that air travel logistics for our clients are handled with excellence and attention to detail. This role is critical in supporting our US-based air team, working with airlines, consolidators, and clients to make travel seamless and stress-free. This position is ideal for someone who wants to take ownership of their work while contributing to the bigger picture of enabling international teams to travel for ministry, missions, and purpose. About the Role The Air Administrator serves as the operational hub for all things related to group air travel. This role requires focus, organisation, and a proactive mindset to ensure flights, contracts, and customer needs are managed effectively. Core Responsibilities (but not limited to): Air Travel Coordination: Book and manage group air travel space with consolidators (e.g., ITG) and airlines. Monitor and manage contract-critical dates to ensure all deadlines are met. Assist customers with air deviations and special requests, coordinating bookings via consolidators or booking portals. Administrative Excellence: Accurately enter group flight details (including e-tickets) into Travefy once tickets are issued. Ensure all passport details, flight dates, and contract dates are meticulously checked and recorded. Keep the Head of Operations updated on changes to group air itineraries. Flag any fare issues, deviations, or potential ticketing challenges early. Team Collaboration: Work closely with the US-based air team to ensure smooth communication and coordination. Collaborate with the Finance Team to ensure accurate and timely invoicing for all air travel bookings. Take part in training, troubleshooting, and ongoing support with the US-based air team, who will be readily available to assist with all aspects of the role. Flexibility and Remote Working: This is a remote role offering flexible hours (20–30+ hours per week), making it ideal for someone seeking work-life balance. The successful candidate will have access to the team through an online portal and will participate in scheduled in-person meetings as required and, if appropriate, as scheduled. While the role is remote, flexibility is essential, as the majority of our clients are in the US time zone. Candidates must be available to adjust their working hours as needed to ensure our US-based clients receive the best care and service. What We’re Looking For At EdenGate Travel, we value reliability, clear communication, and a proactive approach to work. While specific technical skills can be learned on the job, the following attributes are essential: Must-Have Skills and Qualities: Attention to Detail: Precision is critical when managing contracts, dates, and flight logistics. Strong Organizational Skills: Ability to juggle multiple tasks, deadlines, and priorities without losing focus. Proactive Problem-Solving: Anticipate and address potential issues before they escalate. Effective Communication: Confident and professional when engaging with customers, airlines, and team members. Adaptability and Willingness to Learn: Open to acquiring new skills, particularly in using air booking systems. Nice-to-Have (but not essential): Experience working with air booking systems or air consolidators is not required, but a willingness to learn these skills is essential. Familiarity with CRM systems or travel management tools. Background in scheduling or logistics coordination. Support and Collaboration You won’t be working alone in this role! As the Air Administrator, you will work closely with our US-based air team, who bring a wealth of experience and knowledge. They will offer: Training in all necessary systems and processes. Ongoing administrative support to help you succeed. Troubleshooting assistance for any challenges you encounter. You will be part of a collaborative international team that values teamwork and excellence. Why Join EdenGate Travel? This is more than a job—it’s an opportunity to be part of a growing company that is changing lives through travel. By joining our team, you’ll: Contribute to meaningful travel experiences that make a difference in the lives of individuals and communities. Be part of a mission-driven, collaborative team that values excellence and impact. Enjoy opportunities for professional growth and development in a supportive environment. Have the satisfaction of knowing your work supports ministries and organisations with global goals. How to Apply If this opportunity excites you, we’d love to hear from you! Please send your CV and a brief cover letter explaining why you’re interested in the role via the UpWork portal. Use the subject line: “Air Administrator Application – [Your Name]”. https://sway.cloud.microsoft/6DPFf1yZonQ4G5Oh?ref=Link QUESTIONS GUIDING THE EMPLOYER 1. General Skills and Experience - Can you describe your experience in administrative work or virtual assistance? What specific tasks have you handled in the past? - Have you worked with clients from the UK or other English-speaking countries before? If yes, what were your responsibilities? - Are you comfortable working with contracts or managing administrative documents? Please provide examples of past work. - How do you ensure accuracy and attention to detail in your work? Share an example of how you’ve handled a task requiring accuracy. - Have you worked on Upwork before? If so, can you share client feedback or reviews from your past projects? 2. Tools and Technology - What tools or software are you proficient in for administrative tasks? (e.g., Microsoft Office, Google Workspace, CLICKUP CRM systems, etc.) - Have you used any time-tracking software or project management tools to collaborate with remote teams? If yes, which ones? - How do you handle file management and organization in a remote setting? Do you use cloud-based tools like Google Drive? 3. Communication and Time Zone - How do you ensure effective communication with clients, especially when working across different time zones? - Are you available to work during UK business hours (9 AM to 5 PM GMT)? If not, please specify your availability. - What is your preferred method of communication (e.g., email, video calls, instant messaging)? 4. Specific to the Job Role - This role involves managing back-and-forth communication regarding contracts. Have you handled similar responsibilities before? - How do you ensure professionalism and timeliness in such tasks? - How would you handle a situation where you’re unsure about a task or need clarification from the client? - Are you able to maintain confidentiality when handling sensitive client information or contracts? 5. Cultural Fit and Motivation - Why are you interested in this role, and how do you think your skills align with the job requirements? - What motivates you to work as a remote administrative professional? - This role involves working with Christian clients. Are you comfortable working in this context? 6. Problem-Solving and Critical Thinking - Can you describe a time when you faced a challenging administrative task? How did you handle it, and what was the outcome? - Imagine you’re working on a task, and the instructions are unclear. How would you approach this situation?