Airbnb Launch Coordinator — Leme, Rio de Janeiro

# Airbnb Launch Coordinator — Leme, Rio de Janeiro **Remote | Project-Based | Immediate Start** ----- ## About the Project I am launching a premium short-term rental in Leme, Rio de Janeiro on Airbnb. The apartment has been fully renovated and is in final staging. I need a detail-oriented, proactive coordinator to take the property across the finish line — from listing creation and SOP documentation to launch readiness and first-booking support. This is a defined project with a hard deadline. The listing must be live and guest-ready by **mid-July 2026**, with all operational SOPs completed by the same date. There is an existing Notion-based project management system in place; you will work within it. ----- ## What You’ll Do ### Phase 1 — Pre-Launch Operations (Weeks 1–2) - Compile and organize all operational contacts: handyman, electrician, plumber, locksmith, appliance repair, cleaning/housekeeping, and building management - Confirm building access procedures and spare key availability - Confirm insurance coverage and short-term rental tax requirements - Coordinate with on-site contact to test plumbing, hot water, and all mechanical systems ### Phase 2 — Photography & Staging Prep (Weeks 2–3) - Create photography shot list for every room, building amenities, and neighborhood highlights - Coordinate and book a professional photographer in Rio de Janeiro - Oversee final staging prior to photography session - Review and select final images; deliver to editor for optimization ### Phase 3 — Listing Creation (Weeks 3–4) - Draft full Airbnb listing: title, property description, room-by-room descriptions, neighborhood description - Add all amenities to the listing - Configure house rules, occupancy limits, check-in and checkout instructions, cancellation policy, and cleaning fee - Research competing listings in Leme to benchmark positioning - Configure pricing strategy and minimum stay requirements - Set up dynamic pricing approach; prepare for final pricing approval - Configure and open availability calendar through August 31, 2026 initially - Publish listing ### Phase 4 — SOP Documentation (Weeks 3–4, parallel) Write all standard operating procedures for the property. Each SOP must be clear enough to hand to a Brazilian housekeeper or local contractor with minimal supervision. Required SOPs: - **Cleaning SOP** — room-by-room checklist, product specifications, turnover standards - **Turnover SOP** — sequence from checkout to next check-in - **Check-In SOP** — key handoff procedure, guest orientation, welcome messaging - **Checkout SOP** — guest instructions, key return, damage assessment - **Guest Communication SOP** — tone, response time standards, inquiry handling - **Issue Escalation SOP** — tiered response process for complaints, damage, and emergencies - **Maintenance SOP** — how to report, document, and resolve maintenance issues - **Inventory Replenishment SOP** — par levels, supplier contacts, reorder triggers - **Emergency Procedures Guide** — fire, flood, medical, security; includes contact chain - **Monthly Financial Reporting SOP** — what gets tracked, when, and in what format ### Phase 5 — Guest-Facing Documents (Week 4) - Guest welcome guide - Neighborhood guide (restaurants, beaches, transport, pharmacies, ATMs) - Restaurant recommendations - Appliance instructions (A/C, washing machine, etc.) - Transportation guide (Uber, metro, taxi, airport) - WiFi information card - Checkout instructions ### Phase 6 — Launch & Monitoring (Week 4–5) - Complete full guest simulation walkthrough (arrive as a guest would, test all touchpoints) - Verify apartment is guest-ready and all amenities are present - Conduct final inspection walkthrough - Test inquiry response workflow - Monitor first inquiries and booking requests - Support securing first booking - Review first guest feedback and flag items for operational improvement ----- ## Who This Is For You are the right person for this role if you: - Have direct experience launching or managing Airbnb listings, ideally in Brazil or Latin America - Understand how Airbnb’s algorithm, pricing tools, and listing optimization work - Can write clear, professional English (SOPs will be in English; some guest materials may need Portuguese) - Are highly organized and self-directed — you don’t need hand-holding to move through a task list - Can coordinate with local contacts (photographer, housekeeper) remotely - Are comfortable working inside Notion for task tracking and document delivery - Communicate proactively and flag blockers early **Bonus:** Experience with Airbnb in Rio de Janeiro specifically; familiarity with the Leme market; Portuguese language skills. ----- ## Deliverables Summary |Deliverable |Deadline | |--------------------------------------------|----------| |All operational contact lists compiled |June 25 | |Photography shot list + photographer booked |July 1 | |Photography complete + images reviewed |July 5–7 | |Full Airbnb listing draft (all sections) |July 8–9 | |Pricing strategy configured |July 9 | |All 10 SOPs completed |July 10 | |All guest-facing documents completed |July 10 | |Listing published + calendar open |July 15 | |Guest simulation + final inspection complete|July 12–13| |First booking secured |July 31 | ----- ## Engagement Details - **Format:** Remote, project-based (Upwork contract) - **Timeline:** ~6 weeks - **Hours:** Estimated 40–60 hours total, front-loaded in weeks 2–4 - **Communication:** English; async-first via Notion + email; video check-ins as needed - **Tools:** Notion (project management + SOP delivery), Google Drive (asset storage), Airbnb platform ----- ## Potential Contract Extension — Ongoing Guest Services Strong performers will be considered for an ongoing retainer role following the launch project. The property is owner-managed remotely, and I am looking for someone who can grow into a long-term operations partner. The extended scope would include: - **Guest communication** — handling all pre-booking inquiries, booking confirmations, check-in instructions, mid-stay support, and checkout follow-up on behalf of the owner; target response time under 1 hour during business hours - **Booking management** — monitoring the calendar, managing availability, coordinating same-day or short-turnaround bookings with the local cleaning team - **Issue resolution** — first point of contact for guest-reported problems; triaging between self-resolution, local vendor dispatch, and owner escalation - **Review management** — prompting guests to leave reviews post-stay; drafting owner responses to all reviews (positive and negative) - **Reporting** — monthly summary of occupancy, revenue, issues, and any operational flags for owner review This role would suit someone who is already managing one or more Airbnb properties remotely and has systems in place to handle guest communications reliably. Fluency in both English and Portuguese is strongly preferred for this extension, as guests may communicate in either language and coordination with local staff is in Portuguese. Compensation for the retainer phase will be discussed with finalists based on booking volume and scope. ----- ## To Apply Please share: 1. A brief description of 1–2 Airbnb listings you have launched or managed, with the market location and outcome 1. Your approach to writing an operational SOP for a housekeeper 1. Your rate and availability to start this week Applications without relevant Airbnb experience will not be considered.