Assistant for Psychiatric Practice

Growing psychiatric private practice seeking a highly organized, reliable, and professional Virtual Medical Assistant to support our practice operations and patient experience. This is a long-term position with the opportunity for increased hours and responsibilities as the practice grows. Position Details Remote Position Part-Time: Approximately 20-30 hours per week Responsibilities Patient Scheduling & Communication Schedule and reschedule appointments Send appointment reminders Monitor cancellations and no-shows Respond to patient inquiries Manage voicemail and email communications Insurance & Intake Support Verify insurance eligibility and benefits Follow up on incomplete patient onboarding Assist patients with insurance-related questions Track prior authorization requests Monitor patient intake completion EHR & Practice Management Update patient demographics Upload and organize documents Manage patient portal messages Maintain accurate records within the EHR Administrative Support Manage provider inboxes Assist with credentialing paperwork Track referrals and follow-ups Maintain administrative spreadsheets and reports Support office workflow improvements Preferred Experience HIPAA & Workspace Requirements Because this position involves access to protected health information (PHI), applicants must have: A private, dedicated workspace A quiet environment free from distractions The ability to conduct patient phone calls confidentially A password-protected computer used solely by the employee Reliable high-speed internet Headset for patient calls No public Wi-Fi usage No unauthorized persons present during patient communications Ability to sign a HIPAA Confidentiality Agreement Strong preference will be given to candidates with experience in: Mental health practices Psychiatry or psychology offices Medical scheduling Insurance verification Prior authorizations Medical billing support Electronic Health Records (EHRs) Experience with any of the following is a plus: Charm EHR Headway Alma Telehealth practices Behavioral health operations Required Qualifications Excellent written and verbal English communication Strong attention to detail Reliable internet connection Professional and compassionate communication style Ability to maintain confidentiality Strong organizational and time management skills Ability to work independently Application Instructions To be considered, please include: Your healthcare or medical office experience. Any experience with mental health or psychiatry practices. Experience verifying insurance benefits. Experience with EHR systems. Your hourly rate. Your availability (days and hours). The word "Lifeworx" at the beginning of your proposal so we know you read the full job posting. We are looking for someone who genuinely enjoys helping patients and can become a valued long-term member of our team.