B2B Appointment Setter — Cold Calling Offices

About the work We sell bottleless water systems to businesses — filtered water plumbed directly into the building, replacing 5-gallon jug delivery. Our customers are offices, warehouses, gyms, medical practices, dealerships, and schools. The pitch is a cost reduction, not a new expense: most of these businesses are overpaying for jug delivery and don't realize it. We need one strong caller to work our territory list and book qualified appointments for our outside sales rep. This is ongoing work, not a one-off campaign. What you'll do 80–120 outbound dials per day to businesses on a provided list Navigate gatekeepers and reach office managers, facilities managers, and operations leads Qualify on the call: current water provider, monthly spend, employee count, number of locations, contract end date, decision-making authority Book qualified appointments directly into our rep's calendar Confirm each appointment 24 hours ahead to protect show rate Log every call outcome and note in our CRM the same day Short written end-of-day summary: dials, connects, appointments, notable objections Target: 2–3 qualified appointments per day. What counts as qualified (this is how bonuses are calculated, so read it carefully) Decision maker or strong influencer confirmed on the call 10+ employees at the location Currently using jug delivery, an aging filtration unit, or nothing Confirmed date and time, on the calendar The prospect knows why the meeting is happening and agreed to it We would much rather have 8 real appointments a week than 20 that don't hold. Bonuses pay on appointments that actually hold, for exactly that reason. Pay structure Hourly rate: $13–$22 depending on experience, tracked through Upwork $30 bonus per appointment that holds $75 bonus per appointment that converts to a closed install All bonuses paid through Upwork's bonus feature, released weekly A setter working 25 hours a week at $16/hour with 10 held appointments clears roughly $700/week. There is no cap on bonuses. Requirements 1+ year of B2B outbound calling or appointment setting Neutral or American English accent — you'll be talking to US office managers who hang up fast Available during 9:00 AM – 5:00 PM US Eastern Time Quiet workspace, USB headset, stable wired internet, backup power/internet plan Comfortable with a power dialer and CRM data entry Willing to have real conversations rather than read a script robotically Nice to have Direct experience cold calling for bottleless water coolers or point-of-use water systems. If you've done this exact thing — for a Quench, Waterlogic, Culligan, Bevi dealer or any independent POU company — say so in the first line of your proposal. It moves you straight to the top. Adjacent experience also counts: bottled water delivery, office coffee service, facilities services, uniform/linen rental, or any B2B recurring-revenue product sold to office managers Bilingual English/Spanish Track record you can point to with actual numbers (dials, connect rate, set rate) What we provide Lead lists, dialer, CRM access, and a proven script Objection-handling training and a live call review in week one Direct access to the rep you're booking for How we'll start Two-week paid trial at 20 hours per week. If your set rate and show rate hold up, we move to ongoing work at 25–30 hours per week with first pick of the territory list. To apply Skip the generic proposal. Tell us: Have you cold called for bottleless water coolers or point-of-use water systems before? If yes, tell us who for, how long, and what your set rate was. If no, tell us the closest thing you've sold and why it transfers. What you sold, to whom, and your actual set rate How you handle "we're already under contract with Culligan" Attach or link a 60-second audio clip of you leaving a voicemail for the office manager of a 40-person company. This matters more than your written proposal. SCREENING QUESTIONS (add these in Upwork's "Additional Questions") Have you cold called for bottleless water coolers or point-of-use water systems specifically? If so, for which company, for how long, and what results did you get? If not, name the closest product you've sold. What is your set rate — appointments per 100 dials — from your most recent B2B outbound role? Be specific. Walk me through how you get past a receptionist who says the office manager isn't available. What time zone are you in, and what hours can you commit to in US Eastern Time? Link to a 60-second audio sample of your phone voice (Loom, Google Drive, Vocaroo, or your Upwork profile video).