Bilingual Customer Service (English-Spanish)

Remote Bilingual Customer Service Representative (English / Spanish) Location: Remote (US) | Type: Full-Time | Department: Customer Operations & Patient Support About PDI Health PDI Health brings mobile diagnostic imaging directly to long-term care facilities, retirement communities, and homebound patients, combining cutting-edge technology with compassionate care. Role Overview & Key Responsibilities We are seeking an empathetic, detail-oriented Bilingual Customer Service Representative to serve as the primary point of contact for healthcare facilities, physicians, and patients. Inbound/Outbound Support & Care: Respond to inquiries, translate clinical order details between English and Spanish, and assist non-English speaking providers/doctors, healthcare facilities, patients and families. Service Coordination: Handle dispatching, appointment scheduling, order entry, and real-time status updates for mobile imaging. Issue Resolution & Documentation: Resolve scheduling conflicts, coordinate with field technologists, and maintain accurate HIPAA-compliant records. Qualifications & Requirements Language: Native or professional fluency in both English and Spanish (verbal and written). Experience: 1–2+ years in customer service, medical dispatch, or intake (healthcare/telehealth experience preferred). Skills: Comfortable with CRM/EHR systems, multi-line phones, and MS Office/G-Suite. High emotional intelligence and strong active listening skills. Remote Setup: Quiet, dedicated home workspace with high-speed internet and a USB headset.