Bilingual English/Spanish Customer Support, Sales & Recruiting VA

# Bilingual English/Spanish VA — Customer Support, Sales & Recruiting We are a Dallas-based cleaning company hiring a reliable bilingual virtual assistant for a long-term, full-time role. This position combines customer support and sales with recruiting and hiring coordination for our field team. Applicants must currently be located in Central America or the Philippines. ## Responsibilities * Answer assigned customer and sales calls and make outbound customer follow-ups. * Use BookingKoala Leads to record each customer follow-up's status, outcome, owner, and next follow-up date. * Add brief call summaries in Quo and detailed service-impacting context in the designated Slack customer channel. * Recruit and interview candidates, including Spanish-language interviews when needed. * Use Indeed and support hiring and onboarding coordination. * Maintain VA scorecards and KPIs. * Keep customer, cleaner, recruiting, and management work separated in the appropriate operating records. * Coordinate with cleaners and other field operators and support manager/client work as assigned. ## Language requirement and live verification Fluent spoken English and fluent spoken Spanish are required. Self-reported fluency is not sufficient. Shortlisted candidates must complete both: 1. A live spoken-English communication check. 2. A live Spanish interview/test with one of our Spanish-speaking field operators. Candidates who cannot complete both live checks will not move forward. ## Schedule and compensation * Long-term, full-time role: 40 hours per week. * Our office operates Monday through Friday, 8:00 AM to 6:30 PM Central Time. You must commit to a consistent schedule within this window and list your exact availability in Central Time. * $6.00–$8.00 per hour, depending on experience. * Monthly sales/booking commission. * Contract-to-hire opportunity. ## Requirements * Fluent spoken and written English and Spanish. * Strong phone communication, follow-through, and attention to detail. * Experience in customer support, sales, recruiting, hiring, operations, or virtual assistance. * Comfortable conducting candidate interviews and coordinating with Spanish-speaking field teams. * Organized enough to keep different workstreams and records clearly separated. * Comfortable learning BookingKoala, Quo, Slack, Indeed, Google Workspace, and our internal processes. When applying, include a short introduction in both English and Spanish, your exact weekday availability in Central Time, and relevant customer-support, sales, recruiting, or hiring experience.