Bilingual Learner Experience & Operations Specialist (English/Spanish)

Budget: $375 - $500 / month (Monthly Retainer) Estimated Time Commitment: ~15-20 hours per week ​Summary Online language school looking for a proactive, meticulous, and tech-savvy team member to become the "heart" of our operations and quality control as our Learner Experience Specialist. ​You will ensure our internal workflows run smoothly and our clients' technical needs are flawlessly met. You are the "keeper of the house"—handling support, team scheduling, translating, and keeping our resources up to date. ​Key Responsibilities ​Support & Inbox Management (SLA): Own the general support inbox. Respond to all customer emails and tickets within 24 hours (and within 1 hour for high-priority messages). Check mailboxes at least once during the core windows of Mon-Thurs 10 AM-2 PM ET & 5 PM-7 PM ET, Friday 10 AM-2 PM ET, and Saturday 10 AM-12 PM ET. Maintain the FAQ/knowledge base to increase efficiency. ​Administrative & Meeting Facilitation: Maintain a weekly, monthly, and quarterly schedule of all internal team meetings and events. Send calendar invitations, create meeting agendas, facilitate internal meetings, take accurate notes, and organize the company’s files/SOPs in Google Drive. ​Access Management: Manage user permissions across our systems. ​Translation & Proofreading: Translate articles, emails, presentations, and other documents between Spanish and English as needed. Review and proofread work performed by other team members for accuracy and quality. ​Presentation Design: Design, develop, and format presentations in Google Slides and/or PowerPoint for team webinars and coaching sessions. ​Schedule Coordination: Maintain the schedule for group sessions and serve as the primary point of contact for rescheduling. Save coaching session recordings to the appropriate client folders. ​Course Updates: Update existing courses and add new content to our WordPress site and PodPage. ​Who You Are ​Bilingual: Native/Near-native Spanish & English (Written and Spoken). ​Detail-Obsessed & Organized: You have a sharp eye for proofreading, translating, and keeping a team running on time. ​Tech-Savvy: Comfortable with WordPress, PodPage, Google Drive, Google Slides, Email systems, and communicating via WhatsApp. ​Requirements: Experience in Virtual Assistance, Translation, or Operations. Reliable high-speed internet. ​Deliverables & Compensation This role is compensated via a flat monthly retainer, paid bi-monthly, contingent upon the submission of a weekly progress report containing: ​Support Resolution Log: A log confirming that all support tickets received were resolved within our 24-hour SLA. ​Membership & Schedule Report: An updated report tracking active users and cancellations, plus an updated calendar sent to the team noting any rescheduled events. ​Content & Admin Updates: A list of all translations completed, meeting notes distributed, presentation updates made, course updates published, and SOPs created/updated during the week. ​To Apply: Please begin your cover letter with the phrase "Salsa Operations" so we know you read this entire description. Please share a brief example of an operational process, schedule, or inbox system you successfully managed in the past.