Bilingual (Spanish/English) Remote Dental Scheduler

**Bilingual (Spanish/English) Remote Dental Scheduler** **About the Role** We are a growing multi-location dental practice seeking an experienced, patient-focused remote scheduler who is fluent in both Spanish and English. This is a key front-desk support role that directly impacts patient experience and practice growth. You will be the first point of contact for new and returning patients, managing scheduling workflows while confidently guiding patients through treatment options, financial solutions, and next steps. **What You Will Do** - Answer inbound calls and manage outbound follow-up using RingCentral - Schedule, confirm, and reschedule appointments across multiple providers and operatories in Open Dental - Review and act on patient intelligence and reactivation opportunities in Dental Intel - Communicate with patients in both English and Spanish, ensuring every patient feels heard and understood - Discuss general dentistry procedures (exams, cleanings, fillings, crowns, extractions, etc.) at a conversational level to set accurate patient expectations - Present and explain patient financing options, including Cherry Financing, to help remove cost barriers to treatment acceptance - Maintain accurate and detailed patient records and scheduling notes - Collaborate with on-site clinical and admin teams to ensure schedule integrity and production goals are met **Who You Are** - Fully bilingual in Spanish and English (spoken and written) -- this is a firm requirement - Experienced with Open Dental scheduling workflows - Comfortable navigating Dental Intel for reactivation, reporting, and opportunity tracking - Proficient with RingCentral or a comparable VoIP/communication platform - Knowledgeable about common general dentistry procedures and able to discuss them naturally with patients - Patient, warm, and confident on the phone -- you can turn a hesitant caller into a scheduled appointment - Organized, self-managed, and reliable in a remote work environment - Familiarity with Cherry or similar patient financing platforms is a strong plus **Requirements** - Minimum 2 years of dental front office or remote dental scheduling experience - Bilingual Spanish/English fluency (required) - Open Dental proficiency (required) - Dental Intel experience (required) - RingCentral or equivalent VoIP experience (required) - Reliable high-speed internet, headset, and dedicated workspace - Available during practice business hours (Eastern Time) **Nice to Have** - Experience presenting Cherry, CareCredit, or Sunbit financing to patients - Multi-location scheduling experience - Familiarity with production-based scheduling strategies **To Apply** Please include the following in your proposal: 1. A brief description of your dental scheduling experience 2. Confirmation of Spanish/English fluency and how you have used it in a dental setting 3. Which of the listed software platforms you have used and for how long 4. Your availability and preferred hours We respond to every proposal that meets the minimum requirements. We look forward to finding the right fit.