Bilingual Virtual Assistant for Therapy

We are a group therapy practice in Grand Rapids, MI looking for a reliable, detail-oriented Virtual Assistant to manage client intake from start to finish. What you will do: — Manage incoming consultation requests inside GoHighLevel (GHL) — Conduct brief intake consultations with prospective clients — Communicate with clients in both English and Spanish — Send intake forms and insurance card requests after each consultation — Follow up with clients consistently until all documents are complete — Input new clients and document notes in both GoHighLevel and SimplePractice (EHR) — Send an internal notification email to our team when a client file is ready for scheduling Requirements (non-negotiable): — Fluent in English AND Spanish, written and spoken — Hands-on experience with GoHighLevel or a comparable CRM — Experience entering and managing client records in SimplePractice or a comparable EHR — Strong written communication skills in both languages — Ability to follow a structured workflow and manage follow-up independently — HIPAA awareness and professional discretion — Available during standard business hours with same-day response Nice to have: — Background in mental health, healthcare, or social services — Experience with therapy practice intake workflows — Familiarity with Spruce or other HIPAA-compliant messaging platforms